Yolanda was just super good from start to end she went through with us every stage and we appriciated it we will surely recommend drive time to friends.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Yolanda was amazing from the initial introduction. I have never been fortunate enough to make a car purchase like this before. Thankfully GOD has made it possible and HE placed Yolanda Rodriguez in my... See more
My salesperson and the general manager were very helpful and professional. He went above and beyond to take the time to get me the right vehicle to fit my needs and my current situation. I was very fo... See more
Kevin, Yolanda and the others were SOOO helpful!! I feel like every person there helped us. I felt like they rolled out the red carpet for us! I can’t recall the last times we’ve been treated so excep... See more
Company details
About DriveTime Car Sales - Plano
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
1030 N Central Expy, 75074, North Plano, TX, United States
- 19722024570
Discover DriveTime
4.3
Excellent
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Website suggestions
Only problem is the website. Needs a 360 option to view the car. Needs to be able to compare vehicles like features, payment, down payment, etc and finally needs to keep your info so if u leave and come back u don't have to put info in again and again. Oh and a favorites button/star.
February 9, 2023
2018 Sonata limited edition
2018 Sonata limited edition: I purchased a car on 12/25 in the evening. It didn’t appear to have any issues until I got home. I started hearing the brakes rubbing or something rattling under the car as well. Come to find out I need new brake pads and something else was loose under the car. Took me a few weeks to get that done because it was inconvenient for me to leave the car there. Then I ended up having to take it back after the holidays because it was still doing the same thing. I The next week the paint starts peeling off the hood of my car and now I’m trying to get that fixed by drive time customer service as we speak. They have not called me back. It’s unfortunate that I can’t even love my purchase because of all the problems that I’ve already had.
November 25, 2022
Reply from DriveTime Car Sales - Plano
Hello Charmilla,
Thank you for sharing your experience with us. We are truly sorry to hear you experienced a mechanical concern soon after your purchase.
We understand that mechanical concerns are never ideal. It's important to keep in mind that all our vehicles are pre-owned and inspected before placing them on our lots. While they go through an inspection, we are unable to predict when future repairs may be needed. For this reason, we provide a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles. We also have an optional Vehicle Service Contract (VSC) to assist in most situations there-after.
In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).
We certainly appreciate your feedback and apologize once again for any inconvenience this caused. Please reach out to our Customer Relations department at (888) 290-0148 should you have any questions.
Respectfully,
DriveTime Customer Relations
Katie was great!
Buying a car is usually very stressful but Katie made the experience very fun and enjoyable. She was extremely helpful and made me feel right at ease during the entire process.
November 18, 2022
A worry free trip
Gentlemen Adam Houle was amazing. Everything was quick and straight to the point. Would def recommend working with the Dallas and Plano locations.
November 3, 2022
Awesome job Drivetime…
We were treated like we were the only ones there even though it was a busy day for them. I am pleased with the car we got.
August 29, 2022
They were kind
They were kind , helpful and it wasn’t a all day affair like some dealerships
August 6, 2022
I came to drive time to find a new car…
I came to drive time to find a new car and a new beginning and Katy definitely did that she got me into a beautiful 2018 hybrid Ford fusion and y’all need to go see her !
July 21, 2022
So helpful and fast service
Josh was very helpful and had everything ready for us before we came in to test driver our vehicle. Cash then made sure we were taken care of and out of there in a decent time. Fastest I've ever got out of a car dealership buying a car.
May 21, 2022
Plano TX Drive Time
Josh, Joshua and Yolanda at the Plano TX store are wonderful. Made me feel comfortable the entire time and took good care of me. They jumped through hoops to help me. Please, if anyone needs a car, go to Drive Time. They treat you like you are just as important as anyone else.
May 15, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.