Driving Test Genie Reviews 

1,858
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

A Must have, I was skeptical at first as all other cancellation websites had poor reviews but these guys stood out so I bought it and gave it a go. Great customer service replied within a matter of mi... See more

Rated 5 out of 5 stars

Booking a driving test is so lengthy and complicated, if you are lucky enough to get one or where you want it. Our instructor recommended driving test genie after we struggled. This service is so bri... See more

Rated 5 out of 5 stars

I had an amazing experience with Driving Test Genie! The app is incredibly useful for anyone looking to secure an earlier driving test date in the UK. I was able to find a cancellation just a few week... See more

Rated 5 out of 5 stars

We have used Driving Test Genie a number of times now and always come back to them, having tried a number of cancellation apps. I can honestly say that their service is second to none. We have had to... See more

Company details

  1. Drivers License Training School

Written by the company

We have over 2,200 5* reviews on the Apple App Store and over 1,100 5* reviews on the Google Play store! Genie is the highest rated driving test cancellation finder in the UK - we take all the pain out if finding an early driving test. Simply sign up and let us do all the work! We send you cancellations by text message and all you have to do is reply to the text message if you want to move your test date forward. We can offer multiple test centres - you can search at up to 5 different centres at the same time giving you a better chance of securing an earlier driving test date. We also offer a money back guarantee if we are unable to find you any cancellations! We also offer the best service in the industry! Quick and helpful responses to all your queries (our brilliant support team respond quickly where others state 5 days).


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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4.4

All reviews

(1,858)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam Avoid!

App was dreadfully poor and didn’t receive any bookings so when contacting them I was told they would not refund unless they fail to find a slot within 30 days.
30 days came and went then about 90 days later I requested a refund and they refused. Scam company avoid.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

A Must have

A Must have, I was skeptical at first as all other cancellation websites had poor reviews but these guys stood out so I bought it and gave it a go. Great customer service replied within a matter of minutes and after 6 days I got a test booked at my local test centre where before it was miles away. 10/10 would recommend it's a win win.

February 12, 2025
Unprompted review
Rated 1 out of 5 stars

Honestly this is a total scam

Honestly this is a total scam. I would have love to give 0 star if I could. I signed up for a premium service where money was taken, and upon login in on the app, it looks very suspicious unlike other apps, I could tell something was fishy, I immediately request for a refund where I was told I had to wait for 30 days, I waited for 30 days, then I emailed again to request for my refund, I got no response, I had to go to their website and email the support team only to get a response 10 days after that, they won’t issue my refund because I got the same service somewhere else. Mind you they never sent me any test notification whatsoever I had to go to dvla website to get me a test date myself. Don’t be deceived about their ratings, i believe it was falsely generated just like their services 👎

February 1, 2025
Unprompted review
Driving Test Genie logo

Reply from Driving Test Genie

Hi there. We cannot identify you from your user name here so we have asked TrustPilot to reach out for more details from you so we can check your account specifically. We've been doing this for 8 years with over 5,000 5* review across all platforms. As I am sure most readers will know TrustPilot manages reviews very closely which is a great thing for all as it is consistent and genuine.

Rated 5 out of 5 stars

I do like this app

I do like this app, it’s better because it’s so easy to book when you are offered a cancellation slot, you simply text BOOK and the app books it for you, it saves the faff of signing in, by which time the slot has gone. I have used this app twice due to a test failure, the first time I was offered plenty of cancellations and this time, as cancellations are harder, it’s a nightmare trying to even get a test!!! I have still had cancellations come through. I think this is a great app 👍

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

I am very disappointed with the service…

I am very disappointed with the service as I have not received any cancellations for my son within 5 months I had this app. When I asked to get a refund I was told to contact apple as that’s the way I paid for this app. Apple has refused to refund my money as I received this app but I have not received service that I paid for.

December 31, 2024
Unprompted review
Rated 1 out of 5 stars

Is this a scam

Is this a scam? Haven't had one notification and ended up booking through the Testi App. Testi sent me many notifications of available tests, you have to be a fast to book them but is does work. Asked for a refund and got the following reply below! Very disappointed.
From: Laura
Sent: 28 January 2025 10:37
To
Subject: RE: Ask Genie

Hi there
Please see our terms and conditions which are common with many operators in this space. We do not offer a refund if:
1/ An account has not been running for 30 days OR
2/ If changes to your test date are mad outside our system.
I would suggest to wait until the result of the test which is in a couple of days time.
Laura
Support Genie
Driving Test Genie

January 28, 2025
Unprompted review
Driving Test Genie logo

Reply from Driving Test Genie

Hello Angela. You signed up with us on 15 Jan with a test date of 31 May and subsequently booked a cancellation for 31 Jan. We hope it all goes well on the day for you, best of luck with the test. Our terms are in common with many of the operators in this space and have been applied correctly. Once again, good luck with the test. The references in the first line of your review are incorrect and unnecessary.

Rated 5 out of 5 stars

Great site

Was with Testi but when eventually got into site test had already gone. Far easier to use Genie as just need to msg back & they book it

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant app

Brilliant app! Managed to book a cancellation for next week. It only took just over a week for them
To find me a cancellation.

January 23, 2025
Unprompted review
Rated 1 out of 5 stars

Not recommended.

Not recommended.
Support and application are not friendly.

January 20, 2025
Unprompted review
Driving Test Genie logo

Reply from Driving Test Genie

We cannot identify you as a customer from your user name here. Please do contact us at support@drivingtestgenie.co.uk and we will assist you wherever we can. Our support is widely recognised for it's efficiency and helpfulness as you will read repeatedly here and elsewhere. I am so sorry that you haven't had that experience.

Rated 1 out of 5 stars

Dosent work

Dosent work, had it for around a month after not being “eligible” to refund and the app hadn’t even shown me one test dates I can show u my invoice

January 19, 2025
Unprompted review
Driving Test Genie logo

Reply from Driving Test Genie

We cannot identify you as a customer from your user name here. Please do contact us at support@drivingtestgenie.co.uk and we will assist you wherever we can.

Rated 1 out of 5 stars

Completely useless.

This app is absolutely useless.
I had it running alongside the Testi app and in the period of time I did this I received approximately 15 offers from Testi and precisely zero from genie.
I contacted genie a couple of times to find out if it was working correctly and they promptly responded that it was.
I finally managed to be the ‘fastest finger first’ on Testi and have passed my test with no help from genie at all.
If I could leave less than one star I would- very disappointed and a waste of money.
They seem more concerned with their reviews on trust pilot than with getting customers a driving test, therefore I have obliged them on my father’s account- I am Joe not Neil.

January 15, 2025
Unprompted review
Driving Test Genie logo

Reply from Driving Test Genie

Hello Joe, we're pleased to know that you got your test passed. We did have many conversations with you via email and explained the differences between the services. Of course, it's a competitive market and we will never win them all. Enjoy your freedom and stay safe.

Rated 5 out of 5 stars

100% Worth the Money

Really effective and great app! Especially as tests are super hard to get unless they’re booked months in advance! Would highly recommend.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great!

They found me a test super fast in my desired test centre. Great!

January 17, 2025
Unprompted review

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