The Clinic - Dr Mayoni Reviews 142

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Had a very disappointing and embarrassing experience with laser hair removal. I discussed what end result I wanted at the start and was told it would be fine and would work well. Each session the tech... See more

Rated 4 out of 5 stars

Both myself and my son have had Moles removed by Mayoni, and I couldn't fault the service. I also had thread veins removed, The required a second treatment, which was done without hesitation. I... See more

Rated 1 out of 5 stars

I had a negative experience with laser hair removal. For starters the receptionist tried to over charge me every time I had a session which made me feel very uncomfortable and stressed out every time... See more

Rated 4 out of 5 stars

Treatments are very good. Mayoni knows her craft and I have confidence in her. An excellent range of advanced treatments offered, Normal beauty treatments available also. I would say the front of... See more

Company replied

Company details

  1. Skin Care Clinic

Written by the company

Premier beauty and aesthetics clinic, with treatments ranging from manicures & massage to wrinkle-relaxing injections & fillers. Drop by to find out more!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

142 reviews

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Rated 5 out of 5 stars

Always a fantastic service

Always a fantastic service! Can not fault anything. Great salon, excellent care and Dr Mayomi is outstanding.

October 7, 2018
Unprompted review
The Clinic - Dr Mayoni logo

Reply from The Clinic - Dr Mayoni

Good morning Charlotte,

We love seeing you at The Clinic. Very happy to hear that you enjoy your experience with us.

Thank you for your lovely review.

We look forward to seeing you again.

Warm Regards,
Meaghan
Clinic Manager

Rated 5 out of 5 stars

I always have a fantastic time!

I always have a fantastic time after seeing dr Mayoni, I’m very happy with my treatments and would highly recommend the clinic and Dr Mayoni as she’s a genius!

Thanks

October 4, 2018
Unprompted review
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Reply from The Clinic - Dr Mayoni

Good morning Jean,

It was a pleasure having you at The Clinic. Thank you for your kind review.

Warm Regards,
Meaghan
Clinic Manager

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience, felt well adviced, taken care of and delighted with results.
Highly recommended

September 30, 2018
Unprompted review
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Reply from The Clinic - Dr Mayoni

Hi Lisette,

We are very happy to hear you have enjoyed your experienced with us at The Clinic. We pride ourselves in customer care so we are delighted you felt that way.

We look forward to seeing you again.

Warm Regards,
Meaghan Higgins

Rated 5 out of 5 stars

Dr Mayoni has a rare ability &…

Dr Mayoni has a rare ability & integrity to see & explain what was best for me during the consultation which I would have paid 3/4 times more than charged for the advice and careful treatment plan she gave me. Her consultation and holistic approach to treat my concerns were refreshing and effective, after 2 visits I can see a subtle but remarkable improvement in my skin texture, jawline and contour.. I can only wholeheartily recommend her & her team & will happily pay deposit for such care & treatment to ensure such independants with a personal & practical approach survive in a business which so often lacks integrity in this day and age..

September 30, 2018
Unprompted review
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Reply from The Clinic - Dr Mayoni

Thank you Patricia for your heartfelt review of your experience with Dr. Mayoni and the team at The Clinic. We truly appreciate this wonderful feedback and I'm so happy to hear that you are loving your results thus far. It was a pleasure having you with us and we look forward to seeing you again in the near future.

Warm Regards,
Meaghan Higgins
Clinic Manager

Rated 3 out of 5 stars

Difficult to book on line

I booked a voucher for my daughter-in-law on line. The whole process was complicated and did not send a voucher. I spoke to a female manager on the phone who was very curt and lacking in consideration that I was a 'customer'. Eventually she said she would send a voucher in the post as the online process was not working. I then received emails from a very helpful Chris Fuller, whose tone was perfect.

September 5, 2018
Unprompted review
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Reply from The Clinic - Dr Mayoni

Hi Mal

I am so sorry to hear about your experience with us. It’s certainly not what we try to strive for at The Clinic and a pleasant and efficient customer experience is at the heart of what we do. I am certainly glad that Chris was able to help you in a more positive way and I hope your daughter enjoys using her voucher with us.

Please let me apologise once more and rest assured I will personally be looking into this myself.

Many thanks

Mayoni

Rated 4 out of 5 stars

Treatments are very good

Treatments are very good. Mayoni knows her craft and I have confidence in her. An excellent range of advanced treatments offered, Normal beauty treatments available also.

I would say the front of house, booking and payment side of things is confusing. You often get through to some kind of message service and are called back. Receptionists are not knowledgeable about the treatments. There is also a policy of taking 50% deposit even for regular clients. Mayoni’s availability is limited which making booking at s convenient time tricky

August 5, 2018
Unprompted review
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Reply from The Clinic - Dr Mayoni

Hi Debby,

Thank you for your feedback on The Clinic, as we are always looking at how to improve our services. I'm glad you have enjoyed your treatments with Dr. Mayoni and appreciate the wonderful review you have left. We have recently changed our messaging service so rest assured you will now get through to one of our trained receptionists who will be able to help you with any inquires you may have in the future. Dr. Mayoni does have limited availability, so unfortunately our 50% booking fee will always be in place for everyone who makes a booking with us. This is to ensure that Dr. Mayoni's busy schedule is not wasted by no-shows or last minute cancellations. Booking fee's are 100% refundable if appointments are cancelled or rescheduled with 24hrs notice.

Thank you again for your lovely review and I hope I've been able to clear a few things up for you.

We look forward to seeing you again soon.

Warm Regards,
Meaghan
Clinic Manager

Rated 5 out of 5 stars

Great Clinic

Dr Mayoni is very professional but also makes you feel at ease. The staff are always very welcoming.

July 28, 2018
Unprompted review
Rated 3 out of 5 stars

A special treat place

I really enjoyed my consultation and facial at The Clinic. The staff were knowledgeable and friendly and gave me some good advice.
My reasons for 3 stars and not 5 are:

*Price: my facial was the ‘basic’ and cost a shopping £70 and I hadn’t been warned of this beforehand. We launched straight from consultation to facial and I had no clue it would be so expensive. I didn’t even know facials could cost that much! It was good but not £70 good. This is my main reason for not going back. I just can’t afford to.
*secondly the Product recommended and stocked at The Clinic were not what I am looking for. They are clinical brands and not regular department store ones meaning I was not familiar with what they can do, and again, super super expensive and it would be hard to maintain this level of skincare.

The Clinic would be a good special treat place but not frequent for my purse.

May 3, 2018
Unprompted review
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Reply from The Clinic - Dr Mayoni

Hi Tracey,

Thank you for leaving a review for us, we are always looking to improve our services and I will look into your comments above and see where we can help.
I am glad that you did enjoy the consultation and treatment with us, albeit a little expensive for you, however, I do apologise that the price was not discussed beforehand. I would recommend that the prices are discussed with clients as we have options and cheaper facials too so can normally find something for everyone. This will also depend on what results you want or if it is a more relaxing treatment that you are looking for. This feedback will certainly get passed onto the our therapists and all the team here at The Clinic so that we can continue to improve our services and experience for all our clients.

Kind Regards,

Naomi
Clinic Manager

Rated 5 out of 5 stars

Excellent facials with extraction and …

Excellent facials with extraction and hair health advice. A super handy clinic only a few minutes walk from my home, I have been for two facials here now and each time am impressed with the treatment and how good my skin feels after. I also recently went to a drop in hair health clinic and received a free 40 min consultant with a hair specialist. This was so informative and helpful, I would highly recommend Dr Mayoni's The Clinic.

January 19, 2018
Unprompted review
Rated 5 out of 5 stars

very friendly & helpful people

my sister is a big fan of the clinic, so i bought her a voucher for christmas, and called to ask if i could have one sent in the post rather than print it out myself at home (just so i had something a little nicer to give as a gift)...couldn't have been more helpful, and pleasant to deal with...thanks guys :)

January 8, 2018
Unprompted review
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Reply from The Clinic - Dr Mayoni

What a lovely review Rich. Thank you and we hope your sister enjoys her treatment with us! Mayoni x

Rated 5 out of 5 stars

Pleasant helpful staff

Pleasant helpful staff. I have just purchased gift vouchers for my daughter-in-law for Christmas. Easy website to navigate and from the website I can see that there is a great variety of different treatments available.

December 18, 2017
Unprompted review
Rated 5 out of 5 stars

Always get fabulous service from every …

Always get fabulous service from every member of the team. More importantly, they listen to your individual needs

December 1, 2017
Unprompted review
The Clinic - Dr Mayoni logo

Reply from The Clinic - Dr Mayoni

Thank you for your kind review! We love to know that we are meeting expectations and can't wait to welcome you back to The Clinic!

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