I have been impressed with the customer service from this company. I bought a boxed set of lip balms from duty free on a flight, and when I returned home and opened them, one of them was damaged. I c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love all Dr PawPaw products, but had a problem with a split tube of balm from a recent order. I contacted Customer Service straight away and was contacted really quickly by an assistant called Katie... See more
Company replied
Paddington is back I love the fact that Dr PawPaw has collaborated with Paddington Bear. To be honest, I had never even heard of Dr PawPaw until now. I really love the lip balms I have received.... See more
Company replied
I had purchased the hydration set that comes with 3 balms at a store that stocks Dr. PAWPAW. When I got home, I opened the package to find that one of the balms was missing. I contacted the company an... See more
Company replied
Company details
Written by the company
Dr.PAWPAW create multi-tasking beauty products for the whole family to use. With sustainability at its heart, all products are vegan, created with sustainable and natural ingredients and housed in eco-conscious packaging. Dr.PAWPAW is proud to donate a % of sales to multiple charities. When you shop with us you are doing good for the planet, doing good for charity and doing good for the future - now that’s something you can really feel good about!
Contact info
Devonshire House, 29-31 Elmfield Road, Bromley, BR1 1LT, London, United Kingdom
- info@drpawpaw.com
- www.drpawpaw.com
4.9
Excellent
256 reviews
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Have contacted customer services and my…
Have contacted customer services and my issue was dealt right away and on a very polite way. Very refreshing customer service given by Jessica watts
October 26, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you so much for your kind words - We are delighted to know that our customer service met your expectations!
Excellent customer support
Excellent customer support from Jessica after I emailed about a problem with a product. She arranged for a replacement to be sent out straight away.
October 29, 2025
Unprompted review
Great customer service
I have been impressed with the customer service from this company. I bought a boxed set of lip balms from duty free on a flight, and when I returned home and opened them, one of them was damaged. I contacted customer services by email, with photos, and the reply from Lillie Morelli was prompt and helpful. There was no argument about the issue, and a replacement was sent to me free of charge.
Great service.
October 16, 2025
Unprompted review
Excellent customer service Thank youou
Excellent customer service Thank you
October 20, 2025
Unprompted review
Facial cleanser is the best I have ever…
Facial cleanser is the best I have ever used. It makes my face feels like a new born baby skin. I am amazed, petite in a bottle but speak out loud on my skin.
Looking for it in Canada
October 7, 2025
Unprompted review
Love the products great for gifting…
Love the products great for gifting favoured by everyone I gift the products high performance and affordable
September 30, 2025
Fantastic customer service!
September 29, 2025
Unprompted review
Great customer care when issue brought…
Great customer care when issue brought to their attention. Fast response to
Emails and resolved matter in just a few days
September 30, 2025
Unprompted review
Lip Balm Issue
I spoke to Lillie from customer services as my lip balm had no product in the tube, she immediately sent a replacement out and asked for the batch number so she could flag this up. This is the kind of customer service you want! Thank you again :-)
September 27, 2025
Unprompted review
Great products
Great products, great website, fast delivery and love their eco credentials.
Very efficient customer service too!
September 24, 2025
Unprompted review
I ordered via TikTok shop
I ordered via TikTok shop , at first I wasn’t happy with my order but I messaged dr pawpaw and they corrected the mistake quickly and easily and sent out the item :) excellent customer service and fast replies, will definitely be shopping again
September 1, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Customer services helped solve a…
Customer services helped solve a problem I had for me that made a difference to me appreciate this a lot
September 3, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Sarah Newman was super helpful!
Sarah Newman was super helpful!
Thanks Sarah
September 3, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Great customer service
Sarah, from customer service, was such a great help, she immediately sorted out my query and was very polite in doing so. Thanks so much for a wonderful experience.
August 28, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
I had an issue with the spray nozzle
I had an issue with the spray nozzle. Customer service responded promptly explaining they knew of an issue and already had a new design and would happily send me a new one.
Quick, easy and kind responses.
August 26, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Lillie was really helpful answering my…
Lillie was really helpful answering my questions and providing a resolve that worked for me. Excellent service
August 4, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Paddington is back
Paddington is back
I love the fact that Dr PawPaw has collaborated with Paddington Bear. To be honest, I had never even heard of Dr PawPaw until now.
I really love the lip balms I have received. Amazing flavours and feel/look beautiful.
July 28, 2025
Reply from Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Excellent customer service
I had a small problem with my purchase. I contacted the team who responded immediately with an excellent solution.
Everything sorted within 24 hours.
Very impressed with the customer service.
July 30, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Issue resolved very quickly
I had an issue with the spray on the bottle, as it wasn’t suitable for the thickness of the product. I contacted Dr Paw Paw’s Customer Service and Millie replied the next working day to advise a new, improved spray was available, which was sent out. I was really impressed that this was resolved quickly by Millie in the matter of days. Thank you!!
July 21, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Great experience with Lillie
Great experience with Lillie. She offered me a choice of replacement balms when I had a problem with mine. Lovely to correspond with and sent the replacement quickly. Thank you
July 2, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
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