I have been impressed with the customer service from this company. I bought a boxed set of lip balms from duty free on a flight, and when I returned home and opened them, one of them was damaged. I c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love all Dr PawPaw products, but had a problem with a split tube of balm from a recent order. I contacted Customer Service straight away and was contacted really quickly by an assistant called Katie... See more
Company replied
Paddington is back I love the fact that Dr PawPaw has collaborated with Paddington Bear. To be honest, I had never even heard of Dr PawPaw until now. I really love the lip balms I have received.... See more
Company replied
I had purchased the hydration set that comes with 3 balms at a store that stocks Dr. PAWPAW. When I got home, I opened the package to find that one of the balms was missing. I contacted the company an... See more
Company replied
Company details
Written by the company
Dr.PAWPAW create multi-tasking beauty products for the whole family to use. With sustainability at its heart, all products are vegan, created with sustainable and natural ingredients and housed in eco-conscious packaging. Dr.PAWPAW is proud to donate a % of sales to multiple charities. When you shop with us you are doing good for the planet, doing good for charity and doing good for the future - now that’s something you can really feel good about!
Contact info
Devonshire House, 29-31 Elmfield Road, Bromley, BR1 1LT, London, United Kingdom
- info@drpawpaw.com
- www.drpawpaw.com
4.9
Excellent
256 reviews
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I had a problem and I spoke to Jessica…
I had a problem and I spoke to Jessica at customer services and she was so helpful and got back to me very quickly. Thank you for helping me.
July 16, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
Skincare
I’m very fussy with my skincare but the Dr PawPaw skincare products have revolutionised my daily routine. When I went to order everything I was disappointed to find most products were out of stock. After emailing to find out whether any new products will be replacing them Lillie responded saying she a skjncare bundle as a gesture of goodwill which was appreciated. Thanks Lillie for your help and assistance.
June 28, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
Lillie was amazing
Lillie was amazing. I was having some problems with two of my lip products and mentioned to her there was a third one, the shea butter that I wanted to try and not only did she send the replacements but also sent me the shea butter one to try. So wonderful. Love the products. Love the customer service even more.
June 12, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
Great customer service
I had an issue with a lip balm so emailed customer services. I got a quick and very helpful reply from Lillie. Lovely product and fab customer service!
May 27, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
dr paw paw spf
jessica watts was nice to me and sent me a replacement after an manufacturing issue
June 24, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
Superb customer service
Superb customer service. I had a problem with the pump of a hair product and the solution, provided by Jessica, was resolved within 48 hours. Impressive!
June 18, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
Fantastic
Fantastic customer service. Kind, caring and absolutely driven to find a great solution. Jessica, from customer service, has ensured I will remain a customer. Thanks again!
June 11, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank for your review and continued custom :)
The 4 in 1 face serum made my face…
The 4 in 1 face serum made my face become red and itchy and underneath one eye swelled up. The effects remained for much of the next day.
June 2, 2025
Unprompted review
Hands down the best hair/skin care…
Hands down the best hair/skin care products I've ever tried. I discovered them randomly by buying a lip scrub and balm and just loved it. So I ordered more lip care products, skin care creams and gel, and a hair care spray. I cannot live without any of them now. I've always had dry lips and nothing has ever worked and now they're always super soft! I've never really a lot of foundation, but now my skin is so clear I don't need any! I'm just obsessed by how soft my hair is. Highly, HIGHLY recommend!
May 6, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you so much for your wonderful review! We are absolutely thrilled to hear that you've had such a positive experience with our hair and skincare products. It's fantastic to know that you discovered us through our lip scrub and balm and that you now love so many of our other products as well. We're especially happy that our lip care has finally provided a solution for your lips and that our skincare has helped to improve your skin's clarity. Your high recommendation means the world to us! We truly appreciate you taking the time to share your experience. :)
Drying
Their lip balm/cheek tint is very drying on the lips. On the cheeks is okay but for £4.50 I’d expect it to be better feeling on the lips.
May 6, 2025
Unprompted review
Reply from Dr.PAWPAW
Hi Elene, Thank you for taking the time to share your feedback - We are sorry to hear that you found the product to be drying on your lips. We formulate our balm to provide a natural finish that works well on both lips and cheeks, and we appreciate you letting us know it did not meet your expectations for lip hydration. We value your feedback and will take it into consideration as we continue to develop and improve our products!
Pale skin, need spf 50 don't buy this
I have a very pale complexion, I'm Scottish with strawberry blonde hair and blue eyes. I need to wear spf 30-50 all year. Trying to find the best eco, healthy & reef safe spf 50 to protect me in the UK sun (and abroad). I put this on 30mins before sun,it was the UK but I burnt. Don't buy this if you need spf 50 & have fair/sensitive skin. You'll come home burnt. :(
April 28, 2025
Reply from Dr.PAWPAW
Hi Laura, We sincerely apologize for the experience you've had. Your feedback is important to us, and we are committed to addressing your concerns. We will reach out to you directly so we can better understand and rectify the issues you've faced.
Really quick delivery
Really quick delivery, love the packaging, and absolutely love your products thank you
April 24, 2025
Reply from Dr.PAWPAW
Thank you so much for your wonderful review!
We're so happy to hear that you experienced quick delivery, loved our packaging, and absolutely love our products.
It means a lot to us that you appreciate the effort we put into all aspects of your experience. Thank you for your support!
Incredibly fast and efficient customer service
Really impressed with how Jessica managed my recent concern - you don’t often receive customer support to that high standard anymore nowadays! Thank you Jessica for addressing my concern and resolving the issue so quickly.
April 25, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you so much for your kind review!
We are delighted to hear that you were really impressed with the customer support you received from Jessica.
It's always our aim to provide the highest standard of service, and we are so pleased that Jessica was able to address your concern and resolve the issue quickly and effectively. Your feedback is greatly appreciated :)
Amazing customer service
This company has brilliant customer service, the best I've ever had and the product is excellent. I just purchased the wrong colour for me and was immediately sent a great replacement by Jessica. I doubt any other company could top this in more than compensating their customers. Over 100% customer satisfaction! Thanks so much.
April 9, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you so much for your wonderful review!
We are thrilled to hear that you experienced brilliant customer service and that you are happy with our product.
It's fantastic to know that Jessica was able to quickly resolve the issue with the wrong color and provide you with a great replacement.
We truly appreciate your kind words and your recognition of our commitment to customer satisfaction.
Your feedback means a lot to us, and we are so pleased that we exceeded your expectations. Thanks again for your support!
Great Customer service
Sarah was super helpful and kind. She responded quick and resolved my problem immediately.
March 12, 2025
Unprompted review
Reply from Dr.PAWPAW
Thank you so much for taking the time to leave such a positive review! We're so glad to hear that Sarah was able to provide you with helpful and kind service, responding quickly and resolving your problem immediately. We truly value your feedback and are delighted that you had a great experience.
Happy now
Jessica at Dr PawPaw was extremely helpful. Emailing back promptly when there was a problem and sending out a new one when I sent the batch code.The lip balm was a gift so I didn't want to complain to my friend when I couldn't get it to come out and eventually the tube split at the bottom from the pressure. I now realise that the tube works better if it is kept warm in a pocket. January in our kitchen is too cold! Loving the replacement and it is doing its healing job.
February 12, 2025
Unprompted review
Promptly resolved my issue without fuss
I contacted the Dr Paw Paw Customer Service team to let them know about a quality issue with a lip balm I had purchased in Tesco, not expecting anything in return however, the advisor Jessica couldn't have been more helpful and offered to replace the product free of charge. It's often not the fact that something went wrong, it's the way a company deals with it once an issue has been flagged by the customer, good work!
February 11, 2025
Unprompted review
Excellent service had a problem solved…
Excellent service had a problem solved very promptly thankyou.
December 22, 2024
Unprompted review
Jessica watts from customer service has…
Jessica watts from customer service has gone above and beyond to help resolve my missing parcel situation and put a complaint in to royal mail on my behalf, I gave 4 stars because of my parcel situation
December 17, 2024
Unprompted review
Amazing customer service
Amazing customer service.
Ordered and did not receive my parcel. Karla at customer services tracked this and was very quick in ordering me a replacement.
December 17, 2024
Unprompted review
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