I have been impressed with the customer service from this company. I bought a boxed set of lip balms from duty free on a flight, and when I returned home and opened them, one of them was damaged. I c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love all Dr PawPaw products, but had a problem with a split tube of balm from a recent order. I contacted Customer Service straight away and was contacted really quickly by an assistant called Katie... See more
Company replied
Paddington is back I love the fact that Dr PawPaw has collaborated with Paddington Bear. To be honest, I had never even heard of Dr PawPaw until now. I really love the lip balms I have received.... See more
Company replied
I had purchased the hydration set that comes with 3 balms at a store that stocks Dr. PAWPAW. When I got home, I opened the package to find that one of the balms was missing. I contacted the company an... See more
Company replied
Company details
Written by the company
Dr.PAWPAW create multi-tasking beauty products for the whole family to use. With sustainability at its heart, all products are vegan, created with sustainable and natural ingredients and housed in eco-conscious packaging. Dr.PAWPAW is proud to donate a % of sales to multiple charities. When you shop with us you are doing good for the planet, doing good for charity and doing good for the future - now that’s something you can really feel good about!
Contact info
Devonshire House, 29-31 Elmfield Road, Bromley, BR1 1LT, London, United Kingdom
- info@drpawpaw.com
- www.drpawpaw.com
4.9
Excellent
256 reviews
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Amazing customer service
I had a faulty lip balm and they replaced it straight away. They replied very fast aswell
February 28, 2024
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Reply from Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Reply from Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Love the original balm
Love the original balm! Customer service particularly Jessica was so helpful with my query and went above and beyond!
February 12, 2024
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Good customer service
I purchased a blue lip cream for my daughter for Christmas. The first time she used it the end popped and made quite a mess.
I emailed and was asked a few questions, asked for pictures and a new one sent to me quite quickly. I was happy that I was able to communicate with someone directly.
When it arrived, the box was rather large so I was excited that I may have received a little extra bonus, but sadly not. Just the replacement rattling around in a big box.
February 2, 2024
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Fabulous
Absolutely love this company. Great products and great customer service.
I had to get in contact about something and it was resolved within days. Would highly recommend this company.
January 30, 2024
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Customer Service Team
Customerservice is great and easy to talk to. My order was not delivered to me and I was concerned I'd lose my money and order too.
Thankfully the customer service team was so very helpful.
January 30, 2024
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Spray product issue
I emailed the company as I had a problem with a spray attachment on a hair product. They replied swiftly to my email, gave me advice on the product and arranged for a replacement spray attachment to be sent. Excellent service
January 25, 2024
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Nighttime lip mask
I had a tube of the fabuous Nighttime lip mask, which on squeezing burst at the wrong end of the tube. I contacted their customer service and the next day they got back to me and arranged for a replacement product to be sent. Jessica in the customer service team was friendly and solved the problem in super quick time.
January 17, 2024
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Contacted Sarah regarding a damaged…
Contacted Sarah regarding a damaged product and had a replacement a few days later
January 16, 2024
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Incredible
I've been gifted Dr Pawpaw from Christmas which was purchased at TK MAXX its absolutely amazing !
I have curly and wavy hair which is prone to frizz
I also have sensitive skin and can have a reaction to Sodium Lauryl Sulphate.
So I've always used vegan products.
Now the items I've used
Dr Pawpaw it does it all shampoo, conditioner and spray is very friendly to my skin and hair.
I don't know what you've done but wow!
I would like to see Dr PawPaw more available in shops.
December 27, 2023
Unprompted review
Reply from Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
ABSOLUTELY AMAZING SERVICE
What can I say about the customer service at DrPawPaw - ABSOLUTELY AMAZING that's what. My problem was dealt with on the same day, with a replacement being promised asap by Sarah. Being a few days before Christmas, I expected to wait until the New Year but it arrived the very next day! I couldn't believe it. Thank you Sarah for your prompt attention. I will definitely be buying from you again.
December 21, 2023
Unprompted review
Outstanding customer service.
Great products and great customer service. I had a problem and it was rectified immediately, very fast response.
December 21, 2023
Unprompted review
fast delivery great prouduct
September 28, 2023
Vegan products which are effective and…
Vegan products which are effective and lovely to use
November 25, 2023
Excellent Customer Service
Emailed Customer Service, I had a reply the same day and alternative pumps were dispatched to me straight away. Very good Customer Service by Sarah.
November 2, 2023
Unprompted review
Excellent customer service
I recently contacted the company because I accidentally subscribed to a product and couldn't work out how to cancel it, not only did they deal with it quickly and efficiently they also gave me a discount for my next purchase. I love the products I've tried so far and will definitely be using the discount to try some more.
October 2, 2023
Over priced
September 25, 2023
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