Drukwerkdeal Reviews 

7,736
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

The team at Drukwerkdeal are very nice and helpful. The brochures they did for me came out beautifully and were delivered 1 day earlier then scheduled. I have been ordering promotional material from... See more

Company replied

Rated 5 out of 5 stars

I have ordered twice from "Drukwerkdeal" both times I ordered "Posters" [ different sizes ] and both times I was very happy with the end result. They offer numerous sizes and quality options. I opted... See more

Company replied

Rated 4 out of 5 stars

Because the delivery instructions for flyers are unclear on the website, one side of our flyers was printed upside down. This was not our fault so i called customer service. The first woman picking up... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient process! The poster looks great with high-quality printing and secure packaging. Adding English support would make this even better for international customers.

Company replied

Company details

  1. Prints and Signs Store
  2. Promotional Item Store

Written by the company

Jouw business verdient het om gezien te worden. Daarom maakt Drukwerkdeal bedrukte producten toegankelijk voor ieder bedrijf dat klaar is om indruk te maken, op het grootste printplatform van Nederland en België! - Altijd de beste deal - Snel, sneller, snelst! - Al meer dan 15 jaar superbetrouwbaar - Gewoon goed gedrukt - Alles waar inkt op kan - Geen gedoe


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.4

All reviews

(7,736)

530 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Customer Service

We have recently ordered canvas prints in Drukwerkdeal.nl. Unfortunately, we made a mistake with the order and got something else that we wanted. We asked for explanation of what happened and Drukwerkdeal.nl came across our problem and explained everything. Additionally, we have received discount voucher for the next order. The customer service was very professional and nice even though the situation was difficult.
The quality of the print is very good and delivery is fast. We can definitely recommend Drukwerkdeal.nl to anyone who like good quality of the print and professional and nice customer service. Well done!

January 12, 2018
Unprompted review
Rated 2 out of 5 stars

Incorrect information given

I was given the wrong information by one of the employees on the chat. Because of that I sent my files 2 hours too late for the next day delivery, which I had paid extra for. So the flyers did not arrive in time for what I needed them for. Therefore I'm very disappointed and unhappy with the service.

August 31, 2017
Unprompted review
Drukwerkdeal logo

Reply from Drukwerkdeal

Hello Georgina,

Thanks for your feedback.
This looks like a unpleasant miscommunication .

I tried to call you to talk about this review, but couldn't reach you.

Can you call me on 088 - 88 55 705? I would like to talk about this review to discuss this issue.

Thanks in advance!

Bram Hardon
Specialist Webcare
bram.hardon@drukwerkdeal.nl
088 88 55 705

Rated 5 out of 5 stars

Great People, Brilliant Service

I am using Drukwerkdeal since along time and i never face any miscommunication from the company and specially from his live chat. I found very creative representative with complete product knowledge. That's why i dedicate them a slogan is "Great People, Brilliant Service".

Looking forward for your brilliant services.

June 20, 2017
Unprompted review
Rated 1 out of 5 stars

I purchased next day delivery

I purchased next day delivery, was told you needed a new file by 3pm and supplied it by 2.30pm ... only to then be told the lady didn't read her emails, so had to wait until after the weekend for the delivery. Very unprofessional and a major inconvenience.

On the upside, the product was very good.

* you didn't discount, you just refunded the money for not fulfilling what was expected. I still paid for a delivery which didn't reach me when expected, due to your bad communication and internal process.

Sorry to say but this lack of responsibility for your fault, makes an even worse impression.

May 14, 2017
Unprompted review
Drukwerkdeal logo

Reply from Drukwerkdeal

Hello Tom,

Thanks for the nice phone call we had yesterday regarding your complaint.
You told me that you're unhappy with the provided service, because you didn't received the order on the expected delivery date.
We regret that this happened and we discussed this in the conversation.
My colleague Zoë explained this as well and gave you a discount for the extra delivery costs.
We would like to advise you to contact us by phone for the next order so we can give you all the info you need before placing the order.

Once again thank you for the phone call and have a nice day,
Sincerely,

Susan Duivenvoorde
Specialist Webcare
Susan.duivenvoorde@drukwerkdeal.nl
088-88 55 705

Rated 5 out of 5 stars

I definitely recommend working with …

I definitely recommend working with Drukwerkdeal. I would like to especially thank Jeffry, Marian and Cynthia for their professionalism, for their excellent customer service skills and for all the help they provided with our orders. Each time I had questions about orders, it took them really short to reply back, and they even called me when needed. It's nice to work with someone that you trust, that is proactive, and that always finds proper ways to solve everything.
We are working with them for more than 3 years and we will continue ordering from them. We have ordered various items: flyers, brochures, drink vouchers, back walls, t-shirts and other items which we are satisfied with.
PS: I also love the way designs are uploaded into the account and that they are always providing information about the formats required; having such a complex account is really useful for us as a company.
Great job!

May 10, 2017
Unprompted review
Rated 5 out of 5 stars

great support

Great support in helping finalize the design of the products and matching brand colours.

March 6, 2017
Unprompted review
Rated 4 out of 5 stars

Good price!!

The price was good. The only two problems that I have are the endless e-mails that I got after I placed the order. And the second one, was the color black on my stickers. Was not exactly rich black, but I found out that there are some setting to make for rich back. So now I am trying also with different setting.
Nice people, always want to help you.

Ordernummer DDB2403297

February 10, 2017
Unprompted review
Rated 5 out of 5 stars

Simply amazing

I have ordered two posters yesterday and today have been delivered. This is an incredible service. Quality, price, free delivery, excellent.
Thank you

August 12, 2016
Unprompted review
Rated 5 out of 5 stars

Very good quality

Always trust the printing quality of Drukwerkdeal. btw the customer service.. very quick and helpful!!

December 18, 2015
Unprompted review
Rated 5 out of 5 stars

Great service

Bjorn helped us to upload our difficult format files and supported us through the process.. great support, high quality service!

November 4, 2015
Unprompted review

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