Drum Central Reviews 

SCAMMERS!
I purchaed £40 worht of goods that they never deivlered! Its a month after purhcase and 1 week since i contact them about it. AVOID THESE SCAMMERS AT ALL COST!

My experience with Drum Central has been genuinely terrible. I placed an order on 17th December with an estimated delivery date of 3rd January, clearly stated at checkout and on the invoice. Not only did the item never arrive, but every attempt to get an update was met with rude, dismissive, and unprofessional replies.

Instead of providing accurate information, the staff responded with messages like “Yeah, it’s an automated estimated delivery date…” and “!..so im guessing mid january when you will receive it!” — written with sloppy grammar, random punctuation, and a tone that felt more like a casual text message than communication from a legitimate retailer. Their replies consistently came across as if I was in the wrong simply for checking on an overdue order.

At no point during the purchase process was I told that the company or their suppliers would be closed for weeks. That information was only given after they had taken payment, they had missed the delievery date and I had taken time to chase, all delivered with an attitude implying I was being unreasonable for asking where my order was.

When I raised a clear and detailed complaint about the delays and the tone of their messages, the rudeness and unprofessionalism continued. My concerns were not addressed at all instead, I received another abrupt message informing me that the item hadn’t even been dispatched because they “don’t have it in stock”, despite the website allowing me to purchase it and providing a delivery date.

The final message stated the item would be out of stock “for quite a while” with no ETA, followed by an abrupt refund.

This has been one of the worst customer service experiences I’ve had: inaccurate delivery estimates, zero transparency, and communication that is shockingly unprofessional. I would strongly advise others to think twice before ordering from Drum Central.

Simply awesome for online purchases. Thanks so much!

10 year old decided he would like acoustic drums for Christmas instead of electronic. Went to Drum Central yesterday for advice on purchasing a Yamaha Stage Custom kit and hardware. Girl upstairs was lovely and directed us downstairs which is unfortunately where it all went wrong.

The guy downstairs seemed completely uninterested and we were made to feel like an inconvenience when I said what we were looking for, that my son was moving to acoustic and inquired about the Yamaha kit. Seemed like an effort for the guy to get up and come through, he pointed to the top shelf and said that’s it up there.

I asked if we could try it and told no they are new, so asked if he could try another kit to see how the fit was, then told to hire a room for an hour, at this point decided we wouldn’t get any help and I wouldn’t be buying from here.

Gutted my son had to buy a set of drumsticks as I didn’t want to spend any money here but glad I have plenty time to look elsewhere. Was looking forward to getting some professional advice and guidance and met with a rude and dismissive individual, shocking service, would not recommend!

Dishonest, disgraceful jobs worth of a company, avoid!

I purchased the Meinl Percussion Artisan Edition Cajon Martinete Line, Brazilian Ironwood with bag and seat and paid over £1300. Shop stated it would take around a month to arrive. I waited six months and then phoned for a refund. Shop mentioned that I was one out of 50 people picked to get this cajon as it will never be made again, so I waited. A couple more months down the line, I get the product. This cajon is poorly made and doesn't use materials as described. This item was cracking at the joints through design fault and cheap materials. Shop lied about only 50 being made to keep a sale. They are making loads of these, dont buy, they are worthless junk. Had to fight my money back with my bank, which has taken till today 12/03/2024 to close the case in my favour. Shop would only give me store credit! They wouldn't even part refund me and go for another brand. Absolutely diabolic shop!

Bought a snare stand, quick shipping, all good, they are legit shop and have their high street store in Edinburgh.

Awful experience. Ordered non slip drum sticks but one of them had a splinter under the coating which had formed a small lump and it was sharp. I email the shop and was asked to phone. They said they couldn't take them back as they had been used. I explained that you can't see the splinter, and only in playing them did I notice it (and can't sand it off because of the coating). He said he couldn't resell them so I couldn't have a refund. I said, you can't resell them because they're faulty but he didn't agree. It took a good deal of arguing and quoting the law to get him to agree to a refund. So, I sent them back and have heard nothing since. No sticks, no refund. Ripped off. Lucky it was only £20. Wish I had read the reviews on here first. I was trying not to use Amazon but in future I think I will. Very disappointing

Ordered a 'drumset tambourine', as a Christmas present. Received a 'handheld tambourine'. No use to man nor beast. No further contact, from them, between Christmas and New year. I can only hope they re-open in early Jan, as Im stuck with this useless article.
Edit: Ive since had to phone the company and had to send the useless article back, using my own postage, with the arrangement that they would refund my postage. I very much doubt that I'd deal with them again.

Terrible hopeless shop. They take your money and then dont supply the goods. In spite of numerous emails, phone calls and their apologies and empty promises I'm still waiting for a drum head - over 6 weeks now.

I ordered a pair of noise cancellation headphones. As I suffer from Chronic Guillain-Barré, I am not able to go into the shop and try headphones on, I am bedbound.
I read the return policies, pointing out that if you open an item, the return value would be reflected dependent on the circumstances, which made me feel confident.
The headphones arrived, I put them on, the pain of the pressure was immediate.
I took them off, cleaned them and put them back into their original packaging.
I then contacted Drums Central, describing my problem. No answer. Not the first, second or third time. The fourth time I was told that because I tried the headphones, they are now unsanitary, and I could return them at my own cost and get 50 %
of the value ...I would have been left with 25 pounds.
Me=total IDIOT.
So beware! If you buy headphones at Amazon, you will get the full or close to the full refund WITH FRIENDLY costumer service. I wanted to give my local Edinburgh shop a go( willing to pay extra for that) and got punished.
Don't repeat my mistake and make sure not to buy headphones online if you are not able to try them on.
I bought those earphones after spending months on research, I was really looking forward to them and was just very unlucky that they caused me pain.
Next time, although that's not what I wanted, I will stick with Amazon or any online shop with a reasonable returns policy. I can return a dress, Pyjamas and even Bathing suits , Bedsheets, and FACECREAMS !
But not headphones I literally tried for minutes before I could not stand the pressure anymore?
Did they come with a warning that the pressure could cause inner ear pain?
Absolutely not.
Nothing online or on the package indicated that a person could experience severe inner ear pain.
For me, the costumer, the product is not fit for purpose, I can not afford a replacement and Drums Central will be happy with the 75£ they made.

Needed to buy to sets of drum heads called them to make sure I buy right pack for the remo emperor as I couldn't find it in site ordered Monday which was a bank holiday and shipped next day by dpd got the heads on the drums now just need to tune them very helpful and knowledgeable

I ordered a Sabian cymbal pack from Drum Central. They were £100 cheaper than all other retailers and arrived 3 days earlier than expected. Excellent service - would definitely recommend!

Love this place. Always have! Great and friendly staff.

Good range of products, competitive pricing and a team clearly focused on keeping their customers happy. Highly recommended.