Diamond Shine Cleaning LTD Reviews 18

TrustScore 3.5 out of 5

3.6

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Company details

  1. Cleaning Service

Information provided by various external sources

Diamond Shine Cleaning mission is to ensure quality service through our attention to detail, outstanding customer service and green practices. Our goal is to simplify our client’s lives by saving them valuable time and energy in the most environmentally responsible manner. By taking cleaning off your “to do” list, time is freed up for family, friends and fun! Our Mission: To make our customers feel like they are the most important people in the world - because to us, they are. We accomplish this by recognising integrity as our core value from which we deliver exceptional service, state of the art cleaning and the utmost respect for our employees and our clients. Proud members of Checkatrade. https://www.checkatrade.com/DiamondShineCleaning/Reviews.aspx


Contact info

3.6

Average

TrustScore 3.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Diamond Shine

Victoria and her team are accommodating and supportive of our business. Guests frequently comment on how clean the house is and I am always pleased to pass the compliments on to them.

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

Not worth your time

Do not use this company for any property that is equal to or less than a 2 bedroom flat. They will quote you a payment for the MAXIMUM time required insisting that if they finish earlier it will show in the invoice. They quoted a time of 15 hrs max when a property this size should have taken half of that at most.

3 cleaners arrived at the flat,said a quick hello and as I proceeded to ask them questions about the timings and areas of cleaning they continued to ignore me.

The invoice then proceeded to ask for this maximum amount even considering that there were still:
Calcium deposits in the bath
Areas in the bathroom sink left unlceaned
Stains and marks still in the kitchen sink
Water marks left in the en-suite shower.

February 17, 2026
Unprompted review
Diamond Shine Cleaning LTD logo

Reply from Diamond Shine Cleaning LTD

Thank you for your feedback, Henry.
To clarify the timeline: a written estimate of up to 15 labour hours was provided after an in-person assessment of the property. This estimate, along with the maximum cost, was clearly communicated and accepted in writing before any work commenced.
As stated in that estimate, if the work had been completed in less time, the invoice would have reflected only the actual hours worked. The team required the full estimated time to complete the deep clean to our standard.
We were not made aware of any concerns about the quality of the clean at the time of completion or at any point before payment was made. Had any issues been raised, we would of course have addressed them promptly.
We wish you well.
Diamond Shine Cleaning Ltd

Rated 5 out of 5 stars

Andy from diamond shine what a guy

Andy from diamond shine what a guy! Spot on job! We wouldn’t choose anyone else! Windows always spot on and the customer service is brilliant thanks team, and thanks to Andy who we see quite a lot, terrific job!

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

I recently hired Diamond Shine Cleaning…

I recently hired Diamond Shine Cleaning for a deep clean, and I was so impressed with their work that I now use their services regularly. The team is incredibly thorough, professional, and ensures every corner of my home is spotless. The booking process is simple, and the staff are always friendly and efficient. Although their services may be slightly more expensive, the exceptional quality and attention to detail make it worth every penny.

I highly recommend Diamond Shine Cleaning to anyone looking for a reliable and high-quality cleaning service. They consistently exceed my expectations.

Agata

May 19, 2024
Unprompted review
Rated 5 out of 5 stars

I recently used Diamond Shine Cleaning…

I recently used Diamond Shine Cleaning for a deep clean and was so impressed with their work that I now use their services regularly. The team is incredibly thorough and professional, ensuring every corner of my home is spotless. The booking process is straightforward, and the staff are always courteous and efficient. Although their services may be slightly more expensive, the quality and attention to detail make it worth every penny.
I highly recommend Diamond Shine Cleaning for anyone in need of a thorough and reliable cleaning service. They have exceeded my expectations every time.

Krzysztof

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I recently hired Diamond Shine Cleaning for a deep clean and oven cleaning, and I am extremely satisfied. The team was professional and did an amazing job, leaving my home spotless and my oven looking brand new. Booking was easy, and the staff were courteous and efficient. Although their services might be on the pricier side, it is definitely worth paying a bit more for such exceptional quality and attention to detail.

I highly recommend Diamond Shine Cleaning for anyone needing a thorough clean. I will definitely use their services regularly now.

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

I recently hired Diamond Shine Cleaning…

I recently hired Diamond Shine Cleaning for a deep clean and oven cleaning service, and I couldn't be more satisfied. The team did an outstanding job, leaving my home spotless and my oven looking brand-new. Their attention to detail was exceptional, and they ensured every corner of my house was thoroughly cleaned. The oven cleaning was particularly impressive, removing all the grime and making it shine like never before.
The staff were professional, courteous, and very efficient. Booking the service was easy, and they accommodated my schedule perfectly. I highly recommend Diamond Shine Cleaning for anyone needing a deep clean or oven cleaning. They exceeded my expectations, and I will definitely be using their services again.
Karol

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

I recently used Diamond Shine Cleaning…

I recently used Diamond Shine Cleaning and was incredibly impressed with its service. The booking process was so easy and convenient, making it simple to schedule a cleaning at a time that suited me. The team was extremely helpful and friendly, ensuring that all my specific cleaning needs were met. Their professionalism and attention to detail were outstanding, and they went above and beyond to make sure everything was perfect.
I highly recommend Diamond Shine Cleaning to anyone looking for a hassle-free cleaning service with a team that truly cares about its clients. I will definitely be using them again!
Gosia

May 12, 2024
Unprompted review
Rated 1 out of 5 stars

Bad avoid this company

August 21, 2023
Unprompted review
Diamond Shine Cleaning LTD logo

Reply from Diamond Shine Cleaning LTD

Dear Nyako girl,

We are concerned to see your review but believe there may be a misunderstanding. Our company, Diamond Shine Cleaning, is based in Poole, Dorset, England, and it appears your experience may relate to a different company with a similar name. We noticed you are based in Ireland, and we think this may be contributing to the confusion.

We value accurate customer feedback and would appreciate your assistance in verifying the location and details of the service you received. If the review was indeed meant for a different entity, we kindly ask you to update or remove the review to avoid any confusion.

Thank you for your understanding and cooperation.

Warm regards,

The Diamond Shine Cleaning Team

Rated 5 out of 5 stars

Feds

From the start, easy booking service which allows you to adjust your quote to your property cleaning requirements. I was able to talk to a person from the company to be assured what I wanted would be carried out.
I was able to book an exact time slot as we were completing a house purchase and wanted the property fully cleaned before we moved in. They even offered to collect keys from the estate agency.
The professional staff wore their face masks.
They were very polite and the standard of work was excellent. They worked non stop and the property was immaculate when they finished.
I can highly recommend this company.
Excellent work very beautifully cleaned very professional and lovely people. Thank you.

February 11, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Job

OMG, what a fantastic job. Had the whole house done by 2 lovely ladies Maria and Asuna. The house has never looked as clean, windows and floors shining. Bathroom and kitchen sparkling. Such an amazing price. I will 100% be using Diamond Shine again.

Thank you

Bernadette
Ashford

November 6, 2019
Unprompted review
Rated 5 out of 5 stars

Simply Let Dorset LTD have used this…

Simply Let Dorset LTD have used this team for a few years and we keep coming back because the standards are so high and the service is so efficient even when we ask fior cleans at short notice! Highly recommended!

November 15, 2018
Unprompted review
Diamond Shine Cleaning LTD logo

Reply from Diamond Shine Cleaning LTD

Hi Jacky,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

Rated 5 out of 5 stars

Excellent Cleaning

Trustworthy and reliable.

November 14, 2018
Unprompted review
Diamond Shine Cleaning LTD logo

Reply from Diamond Shine Cleaning LTD

Anne, thank you so much for sharing your experience with DSC.

Rated 5 out of 5 stars

Diamond Shine has provided an excellent…

Diamond Shine has provided an excellent standard of weekly cleaning service for my home over the past 18 months. I am very happy with Patti and Edita's, friendly and efficient attitude who leave my home sparking clean. I would strongly recommend this company to anybody looking for fantastic service!

November 3, 2018
Unprompted review
Diamond Shine Cleaning LTD logo

Reply from Diamond Shine Cleaning LTD

Hello Kerry,
I can’t thank you enough for your kind review.

Rated 5 out of 5 stars

The company is always reliable and the…

The company is always reliable and the staff are hard working and efficient

November 2, 2018
Unprompted review
Diamond Shine Cleaning LTD logo

Reply from Diamond Shine Cleaning LTD

Thank you so much for your kind words, David. We really appreciate you taking the time out to share your experience with us.

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