Clear and thorough communication from Rosie throughout the process, answering my questions i a timely fashion. Theo (the Surveyor) gave me a call after he had completed the survey and spoke at length... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Dunford Penrose Surveyors are your trusted partner for comprehensive home surveys. We conduct Level 3 and Level 2 Home Surveys, along with New Home Snagging Surveys across the whole of England and Wales. With a wealth of experience, our dedicated team of professional surveyors are committed to delivering an exceptional service to property buyers, providing precise and detailed surveys to aid in well-informed decision-making. Our expertise allows us to provide you with a localised and tailored survey that addresses the specific concerns of each property. Whether you’re purchasing a property in a vibrant city or a serene countryside escape, regardless of its age or listing status, our surveys are meticulously designed to give you the confidence you need for a secure investment. When booking with Dunford Penrose Surveyors, you will: ** Receive a call from the surveyor on the day of the inspection – to chat through any issues found. ** Get a quick turnaround for your report – Your survey report will be emailed over to you within four working days from the survey taking place. ** Work with a RICS Regulated Company - Dunford Penrose Surveyors Ltd is regulated by RICS, which means we follow the RICS code of practice, work to current RICS standards and comply with RICS guidelines. Please ask for a copy of our RICS certificate. ** Your survey report will be checked by another surveyor for added confidence. ** Be covered by Professional Indemnity Insurance - Please ask for a copy of our policy. ** Get locally based surveyors – We work with a number of surveyors who are extremely experienced in their local areas and know the market well. We pride ourselves on accuracy, competitiveness, and speed but always focus on customer care before, during and after completion.
We have surveyors in your area! Our Registered Office address: Worthy House, 14 Winchester Road, RG21 8UQ, Basingstoke, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service over the phone when arranging a quote and brilliant communication throughout. Amazed to fit our survey in so quickly and have a comprehensive phone call to discuss the findings, followed by a very extensive report the next morning. Outstanding service all round. So glad we chose Dunford Penrose rather than the dire organisation initially recommended by our estate agent!!!

Reply from Dunford Penrose Surveyors
From a recommendation, I was given Will’s phone no. and he replied very quickly. A quote was received by email, detailing the level of inspections offered. From booking, the survey was completed in a very timely manner and Will followed up with a very detailed call. Very helpful, very chatty and a pleasure to speak to. The full report was completed and received well within the expected 7 working days.

Reply from Dunford Penrose Surveyors
We have used them twice for L3 survey reports. Both times, the team was responsive, reliable and thorough. A great experience all around, and a superb report.

Reply from Dunford Penrose Surveyors
Absolutely brilliant surveyors - I'm very happy with my experience. Katie was quick to reply to my emails, and the quote for the Level 3 survey was fair and competitive. Tony was thorough in his inspection and kindly called later that day to run through the main points, with the full written report following a few days later. I was highly impressed with the quality and the level of detail in our report. Having used another firm before, I can confidently say I'd recommend Dunford Penrose Surveyors over any others in the Midlands. Thank you!

Reply from Dunford Penrose Surveyors
A first class timely service with all involved from the start to the end on a level 3 home survey. Great, thorough communication with all expectations being exceeded. Thank You

Reply from Dunford Penrose Surveyors
Everyone I encountered at dunford Penrose was great. Alan called me after the survey and talked me through everything. The whole process was easy from start to finish. Would definitely use again

Reply from Dunford Penrose Surveyors
The survey report I received was clear and comprehensive. I had a query regarding something in the report and received a reply within minutes. The one minor issue was that they say they will call on the day of the survey, but I didn't receive a phone call, which did make me wonder if the survery had gone ahead. Overall a good experience and I would highly recommend these Surveyors.

Reply from Dunford Penrose Surveyors
Really efficient from start to finish. The survey was thorough, Alan fed back the evening of the survey and provided lots of detail on issues and also highlighted the positives. The report arrived promptly and again was more detailed than I expected.

Reply from Dunford Penrose Surveyors
Great communication, reliable scheduling and a very useful verbal briefing on the findings. Very satisfied with the service.

Reply from Dunford Penrose Surveyors
They are great! Johnnie gave me great insight on the most important findings by the end of his survey and the full report was received on the agreed date with indepth detail. Also, the surveyor has made sure to look into the points I have raised to him prior to the survey date and he made sure we discussed them on the phone.

Reply from Dunford Penrose Surveyors
We had a great experience with getting our Level 2 Homebuyer survey done for our first home purchase. Paul, our surveyor, has been incredibly helpful, with clear and patient communication both on the day of the inspection and during the follow-up call. He was more than happy to answer all our questions and offered to help even beyond should we have any other questions. Admin support was excellent too, with clear and quick quoting and booking of the inspection. Survey report was great, with a thorough inspection and reporting, and plenty of pictures which we were able to view in full and download. All in all, excellent service, competitive prices and professional and helpful communication from Paul and the admin team.

Reply from Dunford Penrose Surveyors
I have my lvl 3 survey done by Johnie. It was completed in great detail and was really helpful in my decision. The call on day of the survey speed up everything and I appreciate the desktop report provided. Definitely Recommended!

Reply from Dunford Penrose Surveyors
A very comprehensive, detailed and thorough level 3 survey. Includes lenghthy phone call and report

Reply from Dunford Penrose Surveyors
Swift and efficient service. Good communication too! I highly recommend Dunford Penrose Surveyors. We were able to arrange a date for the home survey in good time, had a call on the day of the survey with a debrief and then received the full report via email within 4 days. 10/10 thank you to the team.

Reply from Dunford Penrose Surveyors
Survey booked in very timely fashion, time with vendor committed to and carried out as per planned time.
Surveyor made 1st informal feedback call within a few hours of the visit, and the full report was completed within days,
Report was extensive, clear and comprehensive, with excellent advice to read all faults in "the round" Pleased with choice of DP as surveyors.

Reply from Dunford Penrose Surveyors

Reply from Dunford Penrose Surveyors
Excellent service. My level 3 homebuyer survey was quick and easy to arrange. My surveyor was extremely thorough, knowledgeable and helpful - fully explaining all the issues he found and providing an exceptional report with loads of photographs. Highly recommend this company.

Reply from Dunford Penrose Surveyors
Nice guy phoned me that night with an update on the findings
Was honest about what he did
Report is through and detailed
Fair price
Highly recommend

Reply from Dunford Penrose Surveyors
Easy to book, reasonable price. Fast turnaround to get feedback the same day and full report a few days later. Highly recommend

Reply from Dunford Penrose Surveyors
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.