Dunford Penrose Surveyors Reviews 

1,589
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the outstanding level of professionalism and care. Customers frequently praise the helpful staff for providing detailed explanations and thorough property surveys that make purchasing a home much easier and less stressful. People really appreciate the quick responses and clear communication maintained throughout the entire process from initial contact to final evaluation. However, some reviewers noted issues with missing details or unhelpful responses when trying to address specific property concerns after receiving their documents. A few customers also experienced poor communication or felt the final evaluation lacked necessary depth for identifying critical property defects.

What people talk about most

Service

Customers had positive experiences with service, highlighting the professional and thorough approach of the... See more

Staff

Users describe positive interactions with staff, praising their knowledgeable, professional, and friendly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient communication and helpful... See more

Response time

People report positive experiences with response time, highlighting swift and efficient communication from... See more

User experience

Reviewers highlight positive aspects of user experience, noting that booking a survey and the overall process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clear and thorough communication from Rosie throughout the process, answering my questions i a timely fashion. Theo (the Surveyor) gave me a call after he had completed the survey and spoke at length... See more

Company replied

Rated 5 out of 5 stars

The Survey was carried out very thoroughly by their staff. The report was easy to read albeit sent to a phone. I would have thought that like some companies they would have provided the result in a b... See more

Company replied

Rated 5 out of 5 stars

Good experience. Easy to book. Received call in the same day, but was not available to answer so they arrange for a different time, next day. Survey came few days later and was ery complete and detail... See more

Company replied

Rated 5 out of 5 stars

Highly recommend dunford penrose surveyors. I had a level 3 survey carried out by Simon, and received a call on the same day where he took the time to explain everything in great detail. booking the s... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Building Inspector
  3. Chartered Surveyor
  4. Home Inspector
  5. Surveyor

Written by the company

Dunford Penrose Surveyors are your trusted partner for comprehensive home surveys. We conduct Level 3 and Level 2 Home Surveys, along with New Home Snagging Surveys across the whole of England and Wales. With a wealth of experience, our dedicated team of professional surveyors are committed to delivering an exceptional service to property buyers, providing precise and detailed surveys to aid in well-informed decision-making. Our expertise allows us to provide you with a localised and tailored survey that addresses the specific concerns of each property. Whether you’re purchasing a property in a vibrant city or a serene countryside escape, regardless of its age or listing status, our surveys are meticulously designed to give you the confidence you need for a secure investment. When booking with Dunford Penrose Surveyors, you will: ** Receive a call from the surveyor on the day of the inspection – to chat through any issues found. ** Get a quick turnaround for your report – Your survey report will be emailed over to you within four working days from the survey taking place. ** Work with a RICS Regulated Company - Dunford Penrose Surveyors Ltd is regulated by RICS, which means we follow the RICS code of practice, work to current RICS standards and comply with RICS guidelines. Please ask for a copy of our RICS certificate. ** Your survey report will be checked by another surveyor for added confidence. ** Be covered by Professional Indemnity Insurance - Please ask for a copy of our policy. ** Get locally based surveyors – We work with a number of surveyors who are extremely experienced in their local areas and know the market well. We pride ourselves on accuracy, competitiveness, and speed but always focus on customer care before, during and after completion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,589)

209 reviews in the last 12 months

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Rated 5 out of 5 stars

Super prompt and thorough service

Fantastic service over the phone when arranging a quote and brilliant communication throughout. Amazed to fit our survey in so quickly and have a comprehensive phone call to discuss the findings, followed by a very extensive report the next morning. Outstanding service all round. So glad we chose Dunford Penrose rather than the dire organisation initially recommended by our estate agent!!!

October 21, 2025
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review, it is appreciated by all at DPS!

Rated 4 out of 5 stars

Fully recommend

From a recommendation, I was given Will’s phone no. and he replied very quickly. A quote was received by email, detailing the level of inspections offered. From booking, the survey was completed in a very timely manner and Will followed up with a very detailed call. Very helpful, very chatty and a pleasure to speak to. The full report was completed and received well within the expected 7 working days.

October 10, 2025
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review

Rated 5 out of 5 stars

Outstanding surveyors

We have used them twice for L3 survey reports. Both times, the team was responsive, reliable and thorough. A great experience all around, and a superb report.

October 6, 2025
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review, it is greatly appreciated by all at DPS.

Rated 5 out of 5 stars

Absolutely brilliant surveyors

Absolutely brilliant surveyors - I'm very happy with my experience. Katie was quick to reply to my emails, and the quote for the Level 3 survey was fair and competitive. Tony was thorough in his inspection and kindly called later that day to run through the main points, with the full written report following a few days later. I was highly impressed with the quality and the level of detail in our report. Having used another firm before, I can confidently say I'd recommend Dunford Penrose Surveyors over any others in the Midlands. Thank you!

October 10, 2025
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review, we wish you all the best with your purchase

Rated 5 out of 5 stars

Easy process and detailed report

Everyone I encountered at dunford Penrose was great. Alan called me after the survey and talked me through everything. The whole process was easy from start to finish. Would definitely use again

October 10, 2025
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 4 out of 5 stars

Thorough and clear

The survey report I received was clear and comprehensive. I had a query regarding something in the report and received a reply within minutes. The one minor issue was that they say they will call on the day of the survey, but I didn't receive a phone call, which did make me wonder if the survery had gone ahead. Overall a good experience and I would highly recommend these Surveyors.

September 30, 2025
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Reply from Dunford Penrose Surveyors

Thank you for your review and feedback and we do apologise for you not receiving your feedback call - we do commit to giving a feedback call on the day and we do apologise you did not receive this.

Rated 5 out of 5 stars

Highly recommend

Really efficient from start to finish. The survey was thorough, Alan fed back the evening of the survey and provided lots of detail on issues and also highlighted the positives. The report arrived promptly and again was more detailed than I expected.

October 8, 2025
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review, we wish you all the best with your purchase

Rated 5 out of 5 stars

Good all round

Great communication, reliable scheduling and a very useful verbal briefing on the findings. Very satisfied with the service.

June 27, 2025
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Reliable and trustworthy

They are great! Johnnie gave me great insight on the most important findings by the end of his survey and the full report was received on the agreed date with indepth detail. Also, the surveyor has made sure to look into the points I have raised to him prior to the survey date and he made sure we discussed them on the phone.

October 8, 2025
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review - it is greatly appreciated

Rated 5 out of 5 stars

Great Experience with Homebuyer Survey

We had a great experience with getting our Level 2 Homebuyer survey done for our first home purchase. Paul, our surveyor, has been incredibly helpful, with clear and patient communication both on the day of the inspection and during the follow-up call. He was more than happy to answer all our questions and offered to help even beyond should we have any other questions. Admin support was excellent too, with clear and quick quoting and booking of the inspection. Survey report was great, with a thorough inspection and reporting, and plenty of pictures which we were able to view in full and download. All in all, excellent service, competitive prices and professional and helpful communication from Paul and the admin team.

September 26, 2025
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review, we wish you all the best with your purchase

Rated 5 out of 5 stars

I have my lvl 3 survey done by Johnie

I have my lvl 3 survey done by Johnie. It was completed in great detail and was really helpful in my decision. The call on day of the survey speed up everything and I appreciate the desktop report provided. Definitely Recommended!

August 1, 2025
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review, it is greatly appreciated

Rated 5 out of 5 stars

Depth of survey

A very comprehensive, detailed and thorough level 3 survey. Includes lenghthy phone call and report

September 9, 2025
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Swift and efficient service

Swift and efficient service. Good communication too! I highly recommend Dunford Penrose Surveyors. We were able to arrange a date for the home survey in good time, had a call on the day of the survey with a debrief and then received the full report via email within 4 days. 10/10 thank you to the team.

October 8, 2025
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review - we wish you all the best with your purchase

Rated 5 out of 5 stars

Survey booked in very timely fashion

Survey booked in very timely fashion, time with vendor committed to and carried out as per planned time.
Surveyor made 1st informal feedback call within a few hours of the visit, and the full report was completed within days,
Report was extensive, clear and comprehensive, with excellent advice to read all faults in "the round" Pleased with choice of DP as surveyors.

October 3, 2025
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review - it is greatly appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service. My level 3 homebuyer survey was quick and easy to arrange. My surveyor was extremely thorough, knowledgeable and helpful - fully explaining all the issues he found and providing an exceptional report with loads of photographs. Highly recommend this company.

October 7, 2025
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review, it is appreciated by all at DPS

Rated 5 out of 5 stars

Highly recommend

Nice guy phoned me that night with an update on the findings
Was honest about what he did
Report is through and detailed
Fair price
Highly recommend

September 30, 2025
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Reply from Dunford Penrose Surveyors

Thank you for your review, we wish you all the best with your purchase

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