Dunnes Stores Reviews 

Did a click and collect for first time with dunnes stores arklow last night to collect this morning between 11&12. Arrived at Dunnes at 11am this morning rang the number on the bay girl advised she would be with us few mins. 5 mins later she came down to say they had a system issue and our order would be delayed by an hour. When I asked why no one phoned us before we travelled 20min to say it was delayed. She couldn't ans me and rang someone who i then spoke to he advised he could put shopping out for delivery for me to arrive between 2 and 4pm. We took this option and went back home to wait in. By 4pm stl no shopping and no phone call. Money came out of my account for shopping. I rang again to be told it was out of their control and driver will be with me within the hour. When asked why no one called me told out of their control. Husband then rang to complain to the manager Derwk who proceeded to hang up on my Husband. So it is now 6.15 in the eve and we still have no shopping. And no been held accountable. Our whole day spent waiting when we couldve just gine and done it in the shop physically last night. Never again will I shop using online ith Dunnes. I will go back to Tesco. Who are so much more reliable.

So I ordered Christmas gifts on the 12th Dec, and after a number of back and forth with customer support I asked for a refund only to be told they are looking into the order,, after telling them i wanted a refund they reshipped a new order !! I've now only received the order after I told them its to late and Christmas is over, I now have to go out of my way to hand the items back in store never again will I use dunnes.. amateur hour !!!

I purchased a full set of Francis Brennan bedlinen and having used and washed the bedlinen I think this is definitely overpriced for what it is. The king size flat sheet is rather short in length and too wide and there were loads of loose threads from the seams of the pillowcases and duvet cover. Would definitely not recommend it might look great but that's about it.

Won’t work with my Klarna one-time visa debit card. Very odd!! First time this has happened with an Irish store. Went through on the site but have received a “order cancelled” email, even though transaction is showing as pending and funds held, on the card. Not good enough on 2024/25

Always a pleasant experience at the store, no matter what branch you go to. The staff are always friendly and if you have returns, there is never a problem once you have a receipt. Well done to all of you.

Very misleading ! I would never purchase from Dunnes again.

For anyone purchasing from Dunnes online please be aware that anything available online or anything you purchase online may not actually be available to purchase yet Dunnes Stores lets you proceed with the payment only to email you a day or two later to confirm that they do not have the items. If you do not have the items for sale , then do NOT advertise them for sale on your website.

It is a very unprofessional way of carrying out business!

It obviously means your online store is completely false to the customers. It now has stopped me from purchasing from your store online again. How am I meant to know what is not available from your store when you have the items not available , available to buy? I think it is very unfair and extremely sneaky of Dunnes. If I knew half my order was not available, then I would not have purchased the other few items. But I must say it is a great marketing technique. You caught me for the post on a smaller order. Very devious and sneaky!!!!

Having bought some lovely Paul Costello blouses I decided to buy a pair of trousers.
Unfortunately the waistband in the Paul Costello trousers wouldn't stop creasing over and sticking out and I found myself constantly trying to fix it so I decided to return them with the receipt.
The lady behind the counter said she had to check with a manageress and I was left standing for over 10 minutes.
They both returned and said the exchange time of 28 days was up but I pointed out that they were faulty and I was entitled to my money back .
The manageress informed me she had phoned around other stores to see if they had any problems with these trousers hence the long wait.
I felt really ganged up on but I stood my ground and insisted on a refund which I received.
Poor customer service!

Dunnes Stores Curraheen after waiting so long this shop is badly designed . Firstly at the start of trolley bay by front door should have a crossing then the cars across from side of shop should have a path walkway as in dunnes clonakilty . Finally whoever heard of the toilet hidden by a dangerous stairs …it should be next to coffee shop .. it’s not rocket science Engineers wake up . Finally would you not have a small selection of clothes on sale as done previously . Overall a bad design after a long wait .

Shocking way to treat a customer after overcharging me 3 times for the one item.
One very nice manager Adrian agreed that I was due a refund, after me producing a receipt. Called today to collect the refund, Sean in the Roscommon store (who made it very obvious that he was far to busy to listen to me) wanted more “evidence” of the fact the refund they said they gave back to my card has instead debited my card again!. I offered to show him the charge on my card but no he wanted evidence by checking cameras etc etc. it was a week ago, what did he think I had to gain by lying….it was only 7:90. X 3!! Generally this store is really nice & the staff are great, except for this guy Sean, power going to his head a wee bit me thinks.

The website is the worst user friendly store I have used. Add things to the basket and then they disappear, slow to load, whoever manages it and designs it, it does not work properly in chrome, I have tried others and fine. Not going to bother my time, constantly coming up with error.

APPALLING SERVICE, DO NOT ORDER ONLINE
Ordered online food shop from Cornelscourt. Supposed to be here before 1pm, I’m still waiting 7 hours later. Called customer service 3 times, holding endlessly and nobody could tell me anything. Still waiting….

Ordered items online 14th October 2024 for 200euro.i called approximately 5 times to query where my money was. They told me I would recieve a call back and money should be in my account in 2 weeks time. It is now 2 months later and I have recieved no call back no response to emails and no idea when my money will be refunded. Terrible customer service. Return to store not online.

Having spent close to 700 in Dunnes on three orders shopped on line in Dunnes Clondalkin . Order arrived in Sunday evening with a fillet of ham which is out of date on Wednesday. Well done Dunnes won’t be shopping again. Terrible service

Tried to order an item of clothing online for click and collect. It suggested a pick up location but also offers you the opportunity to change. I tried to select another store but this didn't work. I then proceeded to payment, filled in all the details but this didn't work either!! Not wasting any more time on it

Hi, just wanted to say everybody at Dunnes Dundrum was so helpful when I lost my debit card there, thanks very much for your help!

Dear Store Feedback Team & Area Manager Dunnes Stores Sligo,

I wish to leave a critical complaint for unfairness and cheating from Your colleagues , that they treated me..

I've been doing shopping as a regular and I spotted my favourite Salmon Smoked Fish sliced 300 grams in a Christmas offer for 6 Euro displayed on "Big Plastic Price Card with Christmas Offer". That makes me very surprised to see a nice offer on my most favourite item and makes my day way better.
However I did seen regular small price card beside with EXACTLY SAME name of product ,100% same as on Big Christmas Offer Price Card but price was (8euros)

As A Person with huge experience in retail( managers functions/etc) I Asked one woman/your colleague (around 165cm height , short Red/Ginger hair color, Black apron)on the right next aisle to explain that to me.
Woman didn't even try to help me , as she had told me that " It's not her department so I should ask the guy on the left isle (She should do it, I'm not a hell courier, some respect.. but ...) I listen to her and I did asked a Young Guy on the Isle where "Smoked salmon fish" was HIS DEPARTMENT to explain me that, and He said ExACLY the words;
" Yeah I see , well You should just go with that fish to the checkout and tell them about it and they will do price overwrite ,so It will be for 6 euro "

I DID THAT , I was served with my partner by young & kind fella ( He provide us only good experience of his humanity and being kind in this insane case , especially in the meantime waiting for BIG Mr.Manager ) ,but Sale Assistant Had to call some kind of probably a supervisor to change the price ( I understand that 100%, its policy in most of stores)
So then came, rude and unprofessional young lady finally come and refused this without any logic reason. ps. She should be trained for being kind ,to know to respect everyone , in my opinion she though that always come to store only stupid customers" that don't have any clue how the store rules works.

After she refused help, I immediately asked Her to call the manager.

I spent a VERY LONG TIME, until  Mr Manager named "muhammad" - Around 40yo Tall Guy finally came to till area. He was called 3x by the In Store loud speaker but without any result , and finally "Supervisor" Lady told me that she needed to go to find him.

 When Finally He came to the tills with the supervisor he Just held some not really important to me price card and tried to tell me that it was a different product.
 Maybe , but then You should change plenty of things due to that issue ,starting from placing the card "OUT OF STOCK "  because there was none of that type card ! Also should be applied change position of stock on the shelf,training staff to be able to deal with Own and not Own isle price card explaining.

Maybe If I were not an experienced Man in Retail I would be like "ye ye sorry my fault"  but I AM NOT UNEXPERIENCED & And that's not MY fault !

1. Product that I grabbed was on the spot of TWO same but with different price cards , I took from one for 6 euros.
  But honestly? In this case it didn't even matter from which one customer would take , as it was 100% SAME PRODUCT NAME on both ! - Even 2 StoreAssitants couldn't spot the difference.
2. The Other product SHOULD HAVE an " OUT OF STOCK " card if it has  gone! or If there's non in store card like "Out of Stock " then price card that is problematic should be simply turned off or taking out from display.
3. None of Your colleagues couldn't explain to me what's going on!
4. I've been promised that I'll get it for 6 euros, when I will just go to checkout and will tell to the person on till about the situation and the price will be overwritten  -
But only that I got was a REFUSE on that issue.

 Last time was Exactly same situation but I had too long a day to get a big deal from it.  But must admit , it makes me a bit Funny" that magicly that in past a previous time after the situation when I went back to the shelf (durning same shopping ) price card magicly gone, but not by the store assistant I did check with , only by the manager.

Sorry I will not be cheated by some Managers and staff that are thinking that every customer is stupid and they are the king.

I've seen hundreds of situation when StoreManagers/ Assistant Store Managers / Deputy Managers / Store Supervisor/ sometime during visitation even a Area Manager or Director was giving items for free, or done discount , price overwrite or even free most expensive flowers  to client to apologise especially When They know they were dealing with High Court Judge etc.
Or Managers just pushed price changes or item cases  through Recall or Expenses.

Receipt/Barcode number Is 5185060508241130190702
I finished transaction on 30/11/2024 at 19.07 ( Till number 5 if I good remember)

I shop in Dunnes Stores Northside shopping centre,and i couldn’t find an item on the shelves,so I called a young member of staff who went to the stores to look for me,but unfortunately the product wasn’t in stock,so the young man who I know now as Glen kindly pointed out an alternative option which I took,but I want to say what an outstanding young man Glen is he is a credit to your company,I wish him well for his future

Gone of milk. Self service area so poor with massive queues

Could not tolerate Tesco's generally tasteless and often short-dated vegetables in Clonmel any longer. First tried Dunnes home-baked bread and found it excellent, moved on to the vegetables and these are fresh and actually taste of something. Generally good quality.

Used to love the Dunnes Stores website for shopping clothes household I don’t bother anymore it’s so bad now Why change something that was brilliant and worked so well