Dusk Reviews 

I left a review a couple of weeks ago regarding my purchase of an ottoman bed. I have had several emails from Dusk but the problem has not been resolved. I told Dusk my husband & I were sleeping on the mattress on the floor and my husband was registered disabled. Unfortunately my husband died having spent the last few weeks of his life sleeping on a mattress on the floor.

I have been informed by Dusk they will replace the whole order but I would have to wait until June ! I have since emailed them after choosing a different bed but still no reply ! They have offered me a £70 voucher to spend at Dusk what a joke such poor customer services . Do NOT spend your money with this gang of cowboys.

I have the stress of organising a funeral whilst sleeping on the mattress on the floor

May Ward

SCAM COMPANY

I order a bedside table on 19th Jan.

Item has not been dispatched or arrived.

Dusk have ignored all of my emails and not refunded me.

Their phone lines do not work.

THEY TAKE YOUR MONEY & FAIL TO DELIVER.

Terrible company - do not order from them
Order placed over a month ago - still not received - tried to cancel my order as not prepared to wait any longer but they wouldn’t cancel as said it had been dispatched which is outright lie as still haven’t received it!!

Do not order!
I ordered towels in October, delivered weeks late with no prior warning.

Then when one turned up it had a flaw, as I had brought a set I asked what I could do, all I could do was to get a refund of the one towel. However, now I have an unmatched set.

I also was promised a refund in December so I could buy another towel. I still have not received it!

Awful service, products looks lovely and a value for money, they can't deal with customers to save their life! So much for customer service. Not worth it

Like John below, I ordered a super king sized quilt. on the 19th of January and still no sign of it or a reply to my email. today is the 4th of February, and I am beginning to feel I have been scammed.

My advice is go elsewhere if you are looking to buy anything from them.

It takes moments to reply to emails, and yet nothing from them, apart from an automated receipt acknowledging my enquiry.

I will be contacting Leeds Police and trading standards in the morning, about dusk.CON.

I have paid for 2 goose down pillows which were in a sale on the 19th January. Today is the 4th February and despite sending an email last week I have had no response to my enquiry about the whereabouts of my goods. I cant talk to customer service so I have just sent another email. Due to the poor service and lack of response, (with this age of scams) I am panicking what's going on ?
I finally got a response shortly after starting this review. The pillows finally turned up on the 10th February. If they had stipulated that delivery would take nearly a month there wouldn't have been an issue. I can't imagine this company lasting if people check out these reviews. They need a complete review of their procedures and tighten up on their practices. Quick ,regular updates with their future customers would make all the difference.

Do not order from this company.
I ordered 4 pillows on the 16th January and was advised that delivery would be 3-7days. After not hearing anything within this timeframe I emailed to see where my parcel was as I would of preferred to cancel than wait any longer which I explain to them. I finally got a reply to say that my order had been dispatched.
On the 30th of January only part of my order arrived. I immediately contacted Dusk to cancel the rest of my order only to be told via email on the 3rd of February that I cannot cancel my order as it has already been processed. Still missing 2 pillows which cost £70 and can’t get my money back.
This company deserves zero stars but unfortunately that is not an option!

I ordered two bedside tables and a chest of drawers on the 5th January 2025 with delivery expected within 3/7 days . No updates and my order is still to be processed . I have emailed 6 times with nothing but an automated reply .
Think I have just lost my money as there is no other way to contact this appalling company .!!!!

I placed an order for a set of drawers in November with estimated delivery in December. No acknowledgment, no email to give me an indication on when my order will be here. I had to chase via email SEVERAL times as their phone lines are closed to no response. I decided to ask for a refund late January as I’ve had enough of waiting. Terrible company, no customer service. Save your money and go elsewhere!!

I ordered a bedding set for a Christmas gift and paid additional for it to arrive in time for Christmas. It arrived late so I missed giving the gift and looked nothing like the pictures available online. I have emailed twice to follow up on the delivery charges and have not received any acknowledgement or reply. Poor service and quality.

Terrible - ordered some furniture 3 weeks ago and haven't seen any of it yet. delivery has been scheduled twice only to be then cancelled again. No telephone number to ring and sent multiple emails with no response 😕
I'm not sure what to do next. Hopefully I can get my money back.

Wow wow wow. If only I had read these reviews prior to purchasing from this company! I only purchased a Duvet Set. It took them 2 weeks to send the pillowslips and I am STILL waiting on the cover. I am kind of taken aback at the lack of customer service. If they do not send me my purchase before the 14th of this month my Bank has said they will take over.
Let's all wait to see if they respond to our complaints!

I contacted Dusk twice about the faulty, unstitched cushions on the sofa I received in July. They wrote a copious reply on Trust Pilot saying they were glad they were fixing the issue…. They never were! They never responded other than in here, and never ever fixed the lack of stitching in two brand new cushions. Really awful customer service and faulty product.

NO FUNCTIONING EMAIL ADDRESS.
NO PHONE LINES OPEN.
SHOCKING CUSTOMER SERVICE.
THEY JUST SEND OUT AUTOMATED RESPONSE WITHOUT READING THE QUERY.
NO UPDATES.
NOTHING
DO NOT BUY FROM DUSK

Absolutely no customer service. You get a drop down box which doesn’t answer your question. I will never buy from them again

Awful customer service! I have tried to reach out to them by email but they don’t respond; their phone lines are closed. In desperation I reached out to their social media team who’ve said they can’t help! Order placed 1/1 still not delivered! Still says available with 5 days online. Won’t be wasting my time & energy again! Now to recover my money….

ORDER NOT RECEIVED AND NO REPLY TO EMAILS.

I want my money back!

I ordered on 19/01 and the item has still not been dispatched. They don’t reply to emails and have no phone number or social media.

I think this is a scam company.

AVOID

Horrible company to deal with didn’t respond to emails till a week and now still awaiting for collection info after a week will go through credit card for a charge back awful customer service do not buy

Absolutely terrible customer service! We sent our bed back on 2nd January 25 and they have said they haven’t received it. We have proof of collection!!! We also have some drawers from them which are faulty. We have three sets and only one works. I had my Dad, who is a joiner, look at them and he just said they’re terrible and all of the drawer runners are incorrectly placed. I wouldn’t give any stars if I could! They’re sitting on thousands of pounds and gaining interest from scamming people.