J Parkers Wholesale Reviews 

3,815
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the products and bulbs arrive in wonderful condition and are always securely and carefully packaged. People also genuinely appreciate the straightforward ordering process, the excellent selection, and the clear communication regarding delivery updates. Some reviewers were not happy with the condition of plants arriving dead, shrivelled, or severely damaged during transit. Consumers also noted unhelpful customer support responses and long delays when trying to resolve issues with missing or broken items. Others mentioned poor courier handling resulting in boxes being left upside down or dropped far away from their homes.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of varied experiences. While many... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. While many reviewers received... See more

Delivery service

Clients share ambiguous opinions on delivery_service, as experiences vary significantly between buyers. Many... See more

Order

People report ambiguous experiences with order processes, reflecting a mix of satisfaction and frustration.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great choice, excellent prices. Plants arrived in acceptable condition , despite time in transit(not sellers fault). So far all thriving. Will have to wait to see how bulbs perform. Packaging a little... See more

Company replied

Rated 4 out of 5 stars

Unfortunately the (£28) plants were lost by the delivery company Evri - who said they would check and get back to me but after 2weeks they didn’t. Rang JParkers, they checked and offered a refund - a... See more

Company replied

Rated 4 out of 5 stars

Superb variety of bulbs to tempt you and in good prices too. I have ordered from J Parker Wholesale before and found the quality of their bulbs good. I like that they still do a paper catalogue and lo... See more

Company replied

Rated 4 out of 5 stars

Ordered some 9cm perennials and a quantity of bulbs. They were delivered separately. All the plants were excellent and great value for money. Problem came with the delivery of the bulbs. They eventual... See more

Company replied


Company details

  1. Home & Garden

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(3,815)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

THESE plants were in excellent…

THESE plants were in excellent condition, albeit very muddled up in so many different parcels. THEY ARE ALL NOW POTTED UP and will be allowed to settle themselves before being moved on. Thank you, the best Parker delivery ever.
However the couriers, Evri did not follow instructions on a safe place to leave them except for one man who was excellent

February 28, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi John,

Thankyou for your 4* review. It is truly appreciated as your feedback is invaluable.

Kind regards, Zeneb

Rated 5 out of 5 stars

Great plants

Great plants, quick delivery and excellent quality

March 5, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Dawn,

Thankyou for your review. Your feedback is truly appreciated.

Kind regards, Zeneb

Rated 1 out of 5 stars

Terrible incompetent Company…

I ordered 3 bare root White Feather Hostas and received 3 bags, 2 were fine and one had nothing in it but compost and rubbish, they arrived on Friday 28.02.2025 and being bare root I planted them straight away then sent J Parker's an email explaining.

I have used J Parkers quite a lot and did not expect them to want photographic evidence that there was one bag with just compost in it, I never kept it because they did not respond till the Monday, who would keep a bag of dirt anyway and it was so stupid because I could have taken a photo of any compost but I am an honest OAP and was upfront with them.

Anyway end of the day I paid for 3 plants and only received 2 so they have in effect stolen money from me for not fulfilling their order, what happened to the Customer is always right, we are not even talking about a lot of money £4.99 each or 3 for £9.98, well I paid full price for 2.

In a moment of pique I asked them to close my account and remove me from their mailing list and this is the response I received;

"Thank you for getting in touch.

"We're very sorry to hear this and I have actioned your request and updated our records".

They could not have cared less !!!

Ripping off an OAP, needless to say I will NEVER use them again.......

February 28, 2025
Unprompted review
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Reply from J Parkers Wholesale

HI Kathleen,

Thankyou for your feedback. I am very disheartened to see that you have not received the level of customer service J parkers is known for. Please can you email me on review@jparkers.co.uk so I can look into this for you.

Kind regards, Zeneb

Rated 4 out of 5 stars

Good plants

The plants which I ordered arrived all alive and well packaged. They are a bit smaller that they were advertised, however they were in good shape so I expect them to grow well.

February 14, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Slavena,

Thankyou for your 4* review. We appreciate your feedback!

Kind regards, Zeneb

Rated 1 out of 5 stars

Very disappointed with plug plants

Very disappointed with plug plants, most of the pansies just rotted off and died as did the candelabra primroses despite being kept in my conservatory away from bad weather. I ordered before and was not impressed with the plug plants but gave them the benefit of the doubt and tried again only to find the new ones were just as bad. I will buy my plug plants elsewhere in future as I have not had this problem with other suppliers

September 27, 2024
Unprompted review
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Reply from J Parkers Wholesale

Hi Sandra,

Thank you for your review and I am really sorry to learn of your disappointment with your order. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. please don't hesitate to reach out to me at review@jparkers.co.uk so I can look into this personally.

Kind regards, Zeneb

Rated 2 out of 5 stars

Awful customer service. Messy plants.

I ordered 20 plants, 10 in 9cm pots and 10 garden-ready jumbo plugs:
Two of the larger (and more expensive) plants arrived covered in mould.
At least four of the jumbo plugs were broken off at the base of the stem or had very few leaves.
I wanted J Parkers to replace the damaged plants and they refused to do so. They said I could return the damaged plants for a refund, but this was unacceptable because to buy replacement new ones I'd have to pay for postage again (around £5).
I wont be using J Parkers again, I'll be sticking to Thomson and Morgan who have always provided excellent customer service.

February 11, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi,

Thank you for your review. I'm genuinely sorry to hear that the plants you received did not meet your expectations and arrived in poor condition. We always aim to provide healthy, vibrant plants and it’s disappointing to learn that we fell short this time. Your feedback is invaluable to us, please reach out to me at review@jparkers.co.uk for assistance.

Kind regards, Zeneb

Rated 5 out of 5 stars

Always a great service

Always a great service. Plants arrived in good condition and are now growing nicely

February 13, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Lyn,

Thankyou for your wonderful 5* review. We really appreciate it!

Kind regards, Zeneb

Rated 4 out of 5 stars

Well packaged and delivered on time

Well packaged and delivered on time, need Spring to show fruition!

February 19, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi,

Thankyou for your kind 5* review. We are pleased to see that you are happy with our products and service.

Kind regards, Zeneb

Rated 5 out of 5 stars

HIGHLY RECOMMENDED

Quality of plants and very good, prices make this company unbeatable. Plants and bulbs received in good condition and well packed, at a suitable time. A good selection to choose from. I received the bulk of the order on 19th February when the weather was good, all potted up using home made organic compost and looking great in my cold greenhouse.

January 3, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi,

Thankyou for your wonderful 5* review. It is truly invaluable to us.

Warm wishes, Zeneb

Rated 5 out of 5 stars

Reliable service as usual

Order arrived in time. Efficient delivery. Pleased with service

February 24, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi,

Thankyou for your 5* review. It is truly appreciated!

Kind regards, Zeneb

Rated 5 out of 5 stars

Great quality products

Great quality products, clear info and communication. The paper brochure is so easy, a welcome change from screen time. Thank you :)

February 12, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi,

Thankyou for your lovely 5* review. Your feedback is invaluable to us.

Warm wishes, Zeneb

Rated 5 out of 5 stars

Good Quality

Excellent quality bulbs, delivered in good time.

February 13, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Roger,

Thankyou for your 5* review. It is truly appreciated.

Kind regards, Zeneb

Rated 5 out of 5 stars

excellent service

Very speedy delivery & quality plants. Good value for money.

February 11, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Jenny,

Thankyou for your amazing 5* review!

Warm regards, Zeneb

Rated 3 out of 5 stars

Spindly

The scrubs we received appeared to have only recently been replanted from 9 inch pots to 2 litre pots and were quite spindly.

February 5, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Jude,

Thankyou for your honest review. Please email me on review@jparkers.co.uk so I can look into this personally.

Kind regards, Zeneb

Rated 5 out of 5 stars

PRODUCT QUALITY A1

PRODUCT QUALITY A1
DELIVRED AS ARRANGED ALTHOUGH WOULD HAVE PREFERED THE FREE DELIVERY CARD WITH MY FIRST ORDER AND NOT THE SECOND ONE !!
BUT CANNOT FAULT YOUR SERVICE

January 8, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Paul,

Thankyou for your 5* review. It truly means a lot!

Best wishes, Zeneb

Rated 5 out of 5 stars

30 year customer

I have ordered from Parker’s nearly every year for about 30 years. Always good quality bulbs and good value.

February 19, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Alison,

Thankyou for your amazing 5* review. We are glad to see that after 30 years we still deliver on good quality and value!

Warm wishes, Zeneb

Rated 4 out of 5 stars

I was really pleased with my dahlia…

I was really pleased with my dahlia tubers which were of a good size and well packed. I was less please that the delivery man dropped the box (Marked fragile) 6 feet down our basement light well, when he could see us in the basement window rather than knocking. He then had to climb into the light well to retrieve the box, as there is no other way to access the space and we are too old to do that.

February 4, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Heather,

Thankyou for your 4* review. I will certainly pass the feedback on in regards to the delivery. However I am glad to see that you are pleased with the Dahlia Tubers.

Kind regards, Zeneb

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