J Parkers Wholesale Reviews 

3,815
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the products and bulbs arrive in wonderful condition and are always securely and carefully packaged. People also genuinely appreciate the straightforward ordering process, the excellent selection, and the clear communication regarding delivery updates. Some reviewers were not happy with the condition of plants arriving dead, shrivelled, or severely damaged during transit. Consumers also noted unhelpful customer support responses and long delays when trying to resolve issues with missing or broken items. Others mentioned poor courier handling resulting in boxes being left upside down or dropped far away from their homes.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of varied experiences. While many... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. While many reviewers received... See more

Delivery service

Clients share ambiguous opinions on delivery_service, as experiences vary significantly between buyers. Many... See more

Order

People report ambiguous experiences with order processes, reflecting a mix of satisfaction and frustration.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great choice, excellent prices. Plants arrived in acceptable condition , despite time in transit(not sellers fault). So far all thriving. Will have to wait to see how bulbs perform. Packaging a little... See more

Company replied

Rated 4 out of 5 stars

Unfortunately the (£28) plants were lost by the delivery company Evri - who said they would check and get back to me but after 2weeks they didn’t. Rang JParkers, they checked and offered a refund - a... See more

Company replied

Rated 4 out of 5 stars

Superb variety of bulbs to tempt you and in good prices too. I have ordered from J Parker Wholesale before and found the quality of their bulbs good. I like that they still do a paper catalogue and lo... See more

Company replied

Rated 4 out of 5 stars

Ordered some 9cm perennials and a quantity of bulbs. They were delivered separately. All the plants were excellent and great value for money. Problem came with the delivery of the bulbs. They eventual... See more

Company replied


Company details

  1. Home & Garden

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.7

All reviews

(3,815)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent plants

Perennials all arrived together in great condition - good size plants easy to pot on.
Zonal geraniums (60) arrived in separate order, one tray seemed to be affected by mould and several were not able to be saved.
Saying that the standard of the plants is exceptional and I’m overall very happy the way my order has been fulfilled (4.5 stars)

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Delivered within supply time provided
Extremely good value.
In very good condition when delivered, well packaged and watered.
Replanted and seem to be doing well

April 10, 2025
Unprompted review
Rated 2 out of 5 stars

Not a good experience

These plants were half dead on arrival and I wasted several hours trying to revive them and carefully cutting off masses of dead bits. I opened the parcel immediately on its arrival and found the plants so bone dry, the root balls were shrunken away from the pots and their soil was flaking off like powder. I complained to customer services and was told plants are always like that at this time of year and if they actually die, there's a refund guarantee. Great. I've been gardening for more than 40 years and I know what fresh young nursery plants are supposed to look like. I've had better plants from Parkers but maybe they need to review training / supervision of their packers, or to speed up their delivery service.

March 28, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi,

Thankyou for your review. Your feedback is truly appreciated. I am very sorry to see that you are disappointed with your order. Can you please email our customer service team on wholesale@jparkers.co.uk. They will be happy to look into this for you.

Kind regards, Zeneb

Rated 2 out of 5 stars

poor packaging, tubers look dried out and in very poor condition

Just received £60 worth of Dahlia Tubers. Arrived in poor packaging, tubers look dried out and in very poor condition. Many split due to lack of packaging, qualiy looks dubious at best. At the same time received another order for same product from another well known company (cheaper too I might add) complete opposite from J Parkers, perfecly packaged plump good looking tubers. shall not be using J Parkers again, not worth the money and bad quality to say the least.

March 7, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Courtenay,

Thankyou for your review. I am very sorry to see that you are disappointed in your order. Please email our customer service team at sales@jparkers.co.uk They will happily look into this for you.

Kind regards, Zeneb

Rated 5 out of 5 stars

I have used you’ll for my twelve…

I have used you’ll for my twelve estates ….My Head. gardeners. Know that.

I want to say this To you’ll.
Last year I bought a honeysuckle. Called American Beauty. From. You’ll. and I thought. It had died in the front of the house ……but. Yesterday. I looked. At. My top bay window and saw the green shoots. And more. So I learnt it shoots in spring …that has made. My spring.

Thank you
Wendy Lawrence -Stewart

March 29, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Wendy

Thank you for leaving a 5* review for us. I'm really pleased that your honeysuckle has started into growth now that spring is here.

Kind regards, Trish

Rated 5 out of 5 stars

Best for value

Always prompt service, good quality and price.

March 28, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Thank you for your fantastic 5-star review! We're thrilled to hear that you're pleased with the quality of our plants. We look forward to serving you again in the near future!

Kind regards, Trish

Rated 5 out of 5 stars

Good selection of plants at good prices

Very efficient service, plants well packed, though could have less plastic. Excellent choice on website and easy to order.

March 7, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Thank you for your fantastic 5-star review! We're thrilled to hear that you're pleased with our service and our website . We look forward to serving you again in the near future!

Kind regards, Trish

Rated 5 out of 5 stars

Great plants and great prices

Great plants and great prices - well organised delivery schedule. I have bought plants and shrubs from J Parkers for many years and will continue to do so.

March 21, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Thank you for your fantastic 5-star review! We're thrilled to hear that you're pleased with the quality of our plants. It's always great to hear from returning customers and we look forward to serving you again in the near future!

Kind regards, Trish

Rated 5 out of 5 stars

Quality produce

Quality produce, very happy.
Evri lost the package for 3 days but the Acer's looking good.

March 7, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Thank you for your fantastic 5-star review! Great to know that your Acer is looking good, but if there are any issues please don't hesitate in contacting our customer service team for help.

Kind regards, Trish

Rated 5 out of 5 stars

Delighted with the service and quality…

Delighted with the service and quality guarantee. The initial delivery was disappointing (after an handling error by the delivery company) and the replacement plants were excellent in all regards. Highly recommended.

March 24, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Thank you for your fantastic 5-star review and for your recommendation ! We're thrilled to hear that you're pleased with the quality of our plants. We look forward to serving you again in the near future!

Kind regards, Trish

Rated 1 out of 5 stars

Dreadful company with awful customer…

Dreadful company with awful customer service. Bought collections of heucheras and hostas. Hostas were bare root plants. They were packed and despatched on a Friday meaning they were in transit for 4 days. They arrived in very poor condition having been jammed into a box with no proper protection. Hostas were okay but heucheras were badly damaged. Complained and met a brick wall. Will never use them again and would advice others to also avoid.

March 25, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Nick

Thank you for your review and I am sorry to learn of your poor experience with our customer service team. As no order details have been included I am unable to find out what has gone wrong on this occasion but can advise that perennials at this stage of the season are still in dormancy so do not look at their best but once planted out they usually settle their roots and recover quite quickly. If you would like to contact me at review@jparkers.co.uk I can take a look into this for you.

Kind regards, Trish

Rated 5 out of 5 stars

Great quality plants

Great quality plants. I ordered 5cm plants of delphiniums, foxgloves and lupins. All arrived in good condition and brilliant size considering they cost less than 50p each. Can’t wait to see them fully grown filling my beds for a brilliant price

March 6, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi

Thank you for your fantastic 5-star review! We're thrilled to hear that you're pleased with the quality of our plants. We look forward to serving you again in the near future!

Kind regards, Trish

Rated 4 out of 5 stars

Very good value

Very good value, good service, great plants, they arrive small but grow really fast. Only downside is that we have issues in our area with with Evri taking a week to deliver.

March 12, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Jane

Thank you for your review and feedback regarding the courier. On the whole they deliver over 97% of our parcels on time and without incident so it does sound like an issue in your area.
Kind regards, Trish

Rated 3 out of 5 stars

Well packed

Well packed
Some plants are not "dormant" they are definitely dead

March 12, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Cerys

Thank you for your review and feedback. I trust that you have contacted our customer service team so that they can help, if not then please don't hesitate in doing so.

Kind regards, Trish

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