J Parkers Wholesale Reviews 

3,815
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the products and bulbs arrive in wonderful condition and are always securely and carefully packaged. People also genuinely appreciate the straightforward ordering process, the excellent selection, and the clear communication regarding delivery updates. Some reviewers were not happy with the condition of plants arriving dead, shrivelled, or severely damaged during transit. Consumers also noted unhelpful customer support responses and long delays when trying to resolve issues with missing or broken items. Others mentioned poor courier handling resulting in boxes being left upside down or dropped far away from their homes.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of varied experiences. While many... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. While many reviewers received... See more

Delivery service

Clients share ambiguous opinions on delivery_service, as experiences vary significantly between buyers. Many... See more

Order

People report ambiguous experiences with order processes, reflecting a mix of satisfaction and frustration.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great choice, excellent prices. Plants arrived in acceptable condition , despite time in transit(not sellers fault). So far all thriving. Will have to wait to see how bulbs perform. Packaging a little... See more

Company replied

Rated 4 out of 5 stars

Unfortunately the (£28) plants were lost by the delivery company Evri - who said they would check and get back to me but after 2weeks they didn’t. Rang JParkers, they checked and offered a refund - a... See more

Company replied

Rated 4 out of 5 stars

Superb variety of bulbs to tempt you and in good prices too. I have ordered from J Parker Wholesale before and found the quality of their bulbs good. I like that they still do a paper catalogue and lo... See more

Company replied

Rated 4 out of 5 stars

Ordered some 9cm perennials and a quantity of bulbs. They were delivered separately. All the plants were excellent and great value for money. Problem came with the delivery of the bulbs. They eventual... See more

Company replied


Company details

  1. Home & Garden

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.7

All reviews

(3,815)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Weeks over delivery guarantee AVOID!

Order no. 40185277

I was supposed to receive my order within 21 days and we're currently on day 28 with no dispatch in sight. Why offer a 21 delivery guarantee if you can't fulfil it? This is the second time it's happened now. Last time I had to cancel as it had been nearly 2 months and still no delivery. I will not be ordering again. If you're happy to wait multiple months for some mediocre plants use Dutch bulbs. Summer will be over by the time you receive.

May 12, 2026
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Caroline

Thank you for your review and I am sorry that you have had to wait a little longer than anticipated for delivery. I note that your order is on the way to you.

Regards
Trish

Rated 1 out of 5 stars

DO NOT USE THIS SCAM COMPANY

DO NOT USE THIS SCAM COMPANY. They take your money and send you dead plants. It takes more than three weeks to arrive and the company do not respond to customers so you can’t get a refund. Trish will probably reply to say email reviews but she doesn’t answer the emails.

May 10, 2026
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Ian

Thank you for your further review. As no order details have been included in the review I am unable to check to see if an email has been received from you.

Kind regards
Trish

Rated 1 out of 5 stars

Awful company

Awful company. They take your money and send dead plants, then don’t reply to customers when they complain. No refund received and I can’t get hold of anyone from the company. Review responses say email review but Trish doesn’t reply. I will have to go through the credit card company to get my money back from this scam company

May 8, 2026
Unprompted review
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Reply from J Parkers Wholesale

Hi Fabio

Thank you for your further review. I completely understand how frustrating it can be to wait for a response. We are currently experiencing a very high volume of enquiries, and while we are working hard to respond to everyone as quickly as possible, it has unfortunately taken longer than usual. As no order details have been included in your review and there are no emails under the name given in the review, I am unable to check to see if an email has been received from you recently

Regards
Trish

Rated 1 out of 5 stars

DO NOT USE

DO NOT USE. They take 3 weeks to arrive and the plants are dead upon arrival. Customer service is non existent. I’ve emailed ‘sales’ and ‘review’ and they don’t reply. They take money for goods that are not as described and ignore customers when they ask for a refund.

May 9, 2026
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi

Thank you for your further review

Regards
Trish

Rated 1 out of 5 stars

Couldn’t change order as carnt use…

Couldn’t change order as carnt use phone. Tried to change order though email they wouldn’t do it. So be careful what you order

May 7, 2026
Unprompted review
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Reply from J Parkers Wholesale

Hi Neil

Thank you for your further review.

As advised previously, we are unable to make amends to an order where card details are needed as we are unable to accept card details over email or messaging which is why we asked you to call us, doing so would mean that we break GDPR regulations. Had you mentioned to us at the time to cancel your order instead, we could of done that for you.

Regards
Trish

Rated 1 out of 5 stars

Telephone call not answered

I have being trying all day to get through to this company but gave up.l got vsuckmkf listening to crap music.if you are busy give the engaged tone.instead of wasting my money.we had a delivery of cat shoo.it was damaged and I only managed to save 4 plants Please replace thank you

May 6, 2026
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Peter

I completely understand how frustrating it can be to wait for a response. We are currently experiencing a very high volume of enquiries, and while we are working hard to respond to everyone as quickly as possible, it is unfortunately taking longer than usual

Regards
Trish

Rated 1 out of 5 stars

I’m very disappointed with this…

I’m very disappointed with this merchant. The delivery was late, and the ornamental grasses arrived in very poor condition — dried out and visibly damaged. I also tried contacting them multiple times, but they have not responded to any of my emails, which is extremely frustrating. Based on my experience, this company is not reliable, and I would not recommend them.

April 29, 2026
Unprompted review
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Reply from J Parkers Wholesale

Hi Karolina

I completely understand how frustrating it can be to wait for a response. We are currently experiencing a very high volume of enquiries, and while we are working hard to respond to everyone as quickly as possible, it is unfortunately taking longer than usual. If you have not yet received a response, please reach out to me at review@jparkers.co.uk

Regards
Trish

Rated 4 out of 5 stars

The customer service did give me back the money for the aquilegia

The latest plants I ordered from J Parkers are very low quality. I ordered 5 Aquilegia and 5 primula Auricula mixed. The Aquilegia arrived very underdevelopped and half dead. One of them, at least, is dead. The primula are not that mixed, all the same colour but one and not in a very good shape either. One is really struggling. I contact their "customer service" and still waiting for an answer. I want my money back for the "Aquilegia", worst quality either.
I update my comment. The customer service gave me back my money for the Aquilegia. They reacted quickly after my review on Trust pilot. The plants of the rest of my orders are healthy.

April 5, 2026
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Christine

Thank you for your review and I am sorry to learn of your disappointment with your order. As no order details have been included I am unable to look into this for you. Please reach out to me at review@jparkers.co.uk with the details

Kind regards
Trish

Rated 5 out of 5 stars

Dahlias tubers

Dahlias tubers can sometimes be far from their best by the time they arrive, but on this occasion ALL the tubers were in first class condition, and packed extremely well. The order was executed by Parkers in a speedy manner with no omissions through lack of stock. I was well satisfied in every way. Well done Parkers!!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

First Purchase, Excellent Experience

I recently purchased a Paul’s Scarlet Hawthorn from J. Parkers, and I am very pleased with the entire experience. Their team was responsive and kept me well informed throughout the process.

What stood out most was the exceptional care taken in packaging the plant. It was clear that great attention had been given to ensuring its protection and condition during transit. The plant arrived healthy and well-presented, reflecting a genuine commitment to quality and customer satisfaction.

Overall, I am satisfied with my purchase, would confidently use them again, and would not hesitate to recommend J. Parkers to others.

April 21, 2026
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Mona

Thank you for your fantastic 5* review. I am really pleased that you are satisfied with our products and service

Kind regards
Trish

Rated 5 out of 5 stars

good plants at best prices

i have ordered a few bulbs and plants and no regrets. good company. no false promises. the rose Gouchard especially is WOW.

March 19, 2026
Unprompted review
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Reply from J Parkers Wholesale

Hi Smita

Thank you for your 5* review!

Kind regards
Trish

Rated 5 out of 5 stars

Excellent quality

Excellent quality , well packaged and arrived when stated.

April 1, 2026
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Robert

Thank you for taking the time to leave a great 5* review for us!

Kind regards
Trish

Rated 2 out of 5 stars

It was something of a disaster…

It was something of a disaster unfortunately. A lot of broken and damaged plants and some not so good specimen. I am hoping Parker will rectify this as I am sure they would wish to do so.

April 3, 2026
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Monica

Thank you for your review and I am sorry to learn of your disappointment with your order. I trust that you have reached out to our customer service team and they will be in touch in due course

Regards
Trish

Rated 5 out of 5 stars

Excellent choice of plants online.

Excellent choice of plants online.
Easy checkout.
Great updates on delivery.
Really healthy plants delivered in great condition.

April 10, 2026
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Jayne

Thank you for your 5* review!

Kind regards
Trish

Rated 5 out of 5 stars

My experience with Parker’s is always…

My experience with Parker’s is always excellent, from point of order to delivery, speaking to the Office to order, instructions for delivery and excellent condition of tubers/bulbs, the range of Products is second to none, as a Gardener, Parker’s is always my go to for my Dahlias and Bulbs, I couldn’t recommend them highly enough, Bryan,

April 10, 2026
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Bryan

Thank you for a fantastic 5* review and recommendation!

Kind regards
Trish

Rated 5 out of 5 stars

Efficient service

Efficient service, plants healthy and in good condition, as usual. No problems at all. Would recommend.

April 10, 2026
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi

Thank you for your recommendation and 5* review!

Kind regards
Trish

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