J Parkers Wholesale Reviews 

3,815
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the products and bulbs arrive in wonderful condition and are always securely and carefully packaged. People also genuinely appreciate the straightforward ordering process, the excellent selection, and the clear communication regarding delivery updates. Some reviewers were not happy with the condition of plants arriving dead, shrivelled, or severely damaged during transit. Consumers also noted unhelpful customer support responses and long delays when trying to resolve issues with missing or broken items. Others mentioned poor courier handling resulting in boxes being left upside down or dropped far away from their homes.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of varied experiences. While many... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. While many reviewers received... See more

Delivery service

Clients share ambiguous opinions on delivery_service, as experiences vary significantly between buyers. Many... See more

Order

People report ambiguous experiences with order processes, reflecting a mix of satisfaction and frustration.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great choice, excellent prices. Plants arrived in acceptable condition , despite time in transit(not sellers fault). So far all thriving. Will have to wait to see how bulbs perform. Packaging a little... See more

Company replied

Rated 4 out of 5 stars

Unfortunately the (£28) plants were lost by the delivery company Evri - who said they would check and get back to me but after 2weeks they didn’t. Rang JParkers, they checked and offered a refund - a... See more

Company replied

Rated 4 out of 5 stars

Superb variety of bulbs to tempt you and in good prices too. I have ordered from J Parker Wholesale before and found the quality of their bulbs good. I like that they still do a paper catalogue and lo... See more

Company replied

Rated 4 out of 5 stars

Ordered some 9cm perennials and a quantity of bulbs. They were delivered separately. All the plants were excellent and great value for money. Problem came with the delivery of the bulbs. They eventual... See more

Company replied


Company details

  1. Home & Garden

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.7

All reviews

(3,815)

132 reviews in the last 12 months

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Rated 4 out of 5 stars

Good value and range of bulbs even…

Good value and range of bulbs even though I ordered late this year. Quick and good response from customer services in response to issues raised with them. Delivery was longer than the 21 days but I did order late

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

The customer operative when I ordered…

The customer operative when I ordered was very patient (I had made a muddle!), polite and helpful. The order arrived on time and the bulbs looked in good order. They are now planted so fingers crossed!

November 27, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Clare

Thank you for your lovely review and I am really pleased that our team were able to help, i've passed on your comments to the team.

Kind regards,
Trish

Rated 5 out of 5 stars

The chap answering the phone was…

The chap answering the phone was extremely helpful.
In the past a lady has always refused to offer guidance or suggestions…sometimes quite abruptly. When we found what I wanted was already sold out this gentleman went out of his way and took time to suggest alternatives. I had been just not going to get anything. An excellent salesman for your company.

December 4, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Terri

Thank you for your review and feedback, i've passed this onto the the team

Kind regards, Trish

Rated 1 out of 5 stars

Appaling customer service and woeful courier…

I placed an order for several hundred tulip and daffodil bulbs in October. All were shown as being in stock and delivery was meant to be within 21 days. Nothing had arrived after the 21 days so I got in touch to chase the order and received a rather condescending response saying 'These are live plants you know!'. I replied saying that if bulbs were supposedly in stock when I ordered I couldn't understand the delay. Eventually half of the order was dispatched, but the courier company (Yodel) were shockingly bad. They (allegedly) tried to deliver when our site was shut, then gave an afternoon delivery slot for the following day but failed to turn up. Two days after that they gave another slot which went into the period the site was shut. In desperation I waited at work, in the main reception, watching the live tracker get closer until (when it showed them to be a mile away) I got an email claiming they'd tried to deliver!! In exasperation I emailed Parkers demanding a refund - not expecting one. I just hoped it would be a kick up the backside to get my delivery to site, and perhaps they'd offer a partial refund as a goodwill gesture. Nope! They've recalled the parcel and claim they'll refund me. If I could give 0 stars I would!!

November 28, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Alison

Thank you for your review and feedback and I am sorry that you are unhappy with the way your request was dealt with. We would usually offer a replacement however if a refund is requested by a customer because they no longer want the goods then we will issue a refund.

Kind regards
Team J Parkers

Rated 1 out of 5 stars

Useless delivery driver

Nothing wrong with the bulbs or the packing. Excellent as ever.
The delivery driver was a muppet however (EVRI). He left the package in a farm outbuilding, on a neighbouring farm, half a mile away. We had to play detectives.

November 20, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Pat

Thank you for your review and feedback regarding Evri we have passed on your comments to them.

Kind regards,
Trish

Rated 2 out of 5 stars

I have only just received my parcel…

I have only just received my parcel because it was left in the garden of an empty house! Not even near me. Look at the picture! I live in a cottage nothing like that one.

Disappointed in the delivery, Bulbs are great.

October 31, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Constance

Thank you for your review and feedback, I am sorry to learn that Evri left parcel at an incorrect address. As no order details have been included I am unable to look into this further but I have passed your comments to them

Kind regards, Trish

Rated 1 out of 5 stars

Shocking quality Bareroot roses refused…

Shocking quality Bareroot roses refused to send replacements. All black Bareroots cut my ties with this company now.

November 24, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi

Thank you for your review and I am sorry to learn of your disappointment with your order and the response from our customer service team. As no order details have been included I am unable to look into the complaint but I can advise that bare root roses are not looking at their best at this time of year which is why we will of asked you to plant them. If you do not with to do so then you are covered by our full guarantee and can return them to us for a full refund.

Regards
Trish

Rated 1 out of 5 stars

I was not amused how the delivery…

I was not amused how the delivery driver gave little consideration for my plant delivery.instead of them being stood up ,I found them wedged behind the wooden gate led down and wrong end up.we have cctv so we saw exactly what occurred. When I informed jparkers they said the boxes where upright in the delivery photo, I unpacked the plants and the plants where upside down with part of the compost missing (in the bottom of the box) .I informed jparkers and sent photos,I had one plant completely detached ! They said they would send a replacement ,weeks later and still no plant?my order number is22892141 ! I’ve spent over £300 with jparkers recently,and find their time scale for replacement is absolutely diabolical! I’ve had plant deliveries from farmer gracy and the packaging and delivery service standard is of a much higher standard! If they can provide good service why can’t j Parker’s .

November 3, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Ian

Thank you for your review and feedback and I am sorry to learn of your disappointment with your delivery. We understand your concerns about courier service quality and are actively exploring options to improve this. Your feedback in invaluable, and we will use it to make meaningful improvements.

Kind regards, Trish

Rated 5 out of 5 stars

Excellent price and delivery

I often look at the J Parker website, and a few weeks ago bought four Angelica Gigas and forty or so achillea Cloth of Gold at a very reasonable price.

J Parker is excellent at communicating receipt of the order and when it will be delivered- the delivery company they use emailed me to say they had received the order and it was on the way.

Care had been taken in packing the order- on arrival the achilleas in 5cm modules and the angelicas in 9cm pots looked great and the compost was still moist. All in all I am very pleased.

October 27, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Andy

We truly appreciate your 5-star review! It’s wonderful to know that our products and service met your expectations. Your feedback inspires us to keep delivering the best. We can’t wait to welcome you back soon—please reach out anytime if we can assist further!

Kind regards, Trish

Rated 5 out of 5 stars

Great service and communication

Great service and communication. Bulbs arrived when they said they would. Good tracking.
Highly recommend

November 5, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Matthew

Thank you for your recommendation, we sincerely appreciate your 5-star feedback. It’s great to hear that our products and service met your expectations. We look forward to continuing to provide you with exceptional experiences in the future

Kind regards, Trish

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