J Parkers Wholesale Reviews 

3,815
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the products and bulbs arrive in wonderful condition and are always securely and carefully packaged. People also genuinely appreciate the straightforward ordering process, the excellent selection, and the clear communication regarding delivery updates. Some reviewers were not happy with the condition of plants arriving dead, shrivelled, or severely damaged during transit. Consumers also noted unhelpful customer support responses and long delays when trying to resolve issues with missing or broken items. Others mentioned poor courier handling resulting in boxes being left upside down or dropped far away from their homes.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of varied experiences. While many... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. While many reviewers received... See more

Delivery service

Clients share ambiguous opinions on delivery_service, as experiences vary significantly between buyers. Many... See more

Order

People report ambiguous experiences with order processes, reflecting a mix of satisfaction and frustration.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great choice, excellent prices. Plants arrived in acceptable condition , despite time in transit(not sellers fault). So far all thriving. Will have to wait to see how bulbs perform. Packaging a little... See more

Company replied

Rated 4 out of 5 stars

Unfortunately the (£28) plants were lost by the delivery company Evri - who said they would check and get back to me but after 2weeks they didn’t. Rang JParkers, they checked and offered a refund - a... See more

Company replied

Rated 4 out of 5 stars

Superb variety of bulbs to tempt you and in good prices too. I have ordered from J Parker Wholesale before and found the quality of their bulbs good. I like that they still do a paper catalogue and lo... See more

Company replied

Rated 4 out of 5 stars

Ordered some 9cm perennials and a quantity of bulbs. They were delivered separately. All the plants were excellent and great value for money. Problem came with the delivery of the bulbs. They eventual... See more

Company replied


Company details

  1. Home & Garden

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(3,815)

132 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived as promised good healthy…

Arrived as promised good healthy daffodil bulbs all now planted. Great value- a win win win

October 25, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi

Thank you for your wonderful 5-star review! We’re so pleased you’re happy with our products and service. Don’t forget to follow us for updates and special offers—we’d love to serve you again soon!

Kind regards, Trish

Rated 5 out of 5 stars

Excellent communication

Excellent communication. Easy process, great selection
Plants arrived first then the bulbs, was kept informed throughout the whole process
Lovely plants and excited to see the bulbs when they appear

November 1, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Phillipa

Thank you for sharing your 5-star experience! Knowing that you’re satisfied with our products and service means everything to us. We’d love to welcome you back whenever you need us!

Kind regards, Trish

Rated 5 out of 5 stars

Good bulbs and price

Good bulbs and price, prompt delivery

November 1, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Patrick

Thank you for your wonderful 5-star feedback! We’re thrilled you’re happy with your experience.

Kind regards, Trish

Rated 5 out of 5 stars

Good quality bulbs

Good quality bulbs, safely packaged and arrived at the right time for planting.

November 7, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Christine

Thank you for the fantastic 5-star review! We’re thrilled that you’re happy with what we offer. Your feedback motivates us to keep delivering excellence. See you again soon!

Kind regards, Trish

Rated 4 out of 5 stars

Good overall with minor problems

I placed an order for several items. The 500 tulip bulbs arrived when expected and were a really good size. The next part of the order was for hydrangeas and ferns to be delivered from early September. Having not received the order l asked in October when it would be delivered and after prompt customer service received the items one week later.
All the items were in good condition apart from one fern which looked dead and had hardly any roots, so went straight into the compost bin. Overall a good company but as this is the second time that l have had a substandard item (see previous reviews) l am hoping that these are isolated incidents.
I contacted customer services last year about a really small Canna tuber and was assured that it would be fine (it wasn’t it did not grow) so have not contacted them this time.

October 25, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Graham

Thank you for your review and I am sorry to learn that you have had some failures with your order. Please don't hesitate reaching out to our customer service team for help and advice.

Kind regards,
Trish

Rated 5 out of 5 stars

Clematis Koreana Amber

I ordered a Clematis Koreana Amber. It arrived, healthy looking and I've planted it out and it's thriving. Hopefully, as it is planted near a fence it won't drown in all the rain we're having at the moment! I know it's a fairly vigorous clematis but easy to control, so hopefully, next spring it will come into its own.

September 24, 2025
Unprompted review
Rated 4 out of 5 stars

Great plants let down by poor delivery.

Ordered some 9cm perennials and a quantity of bulbs. They were delivered separately. All the plants were excellent and great value for money. Problem came with the delivery of the bulbs. They eventually arrived after contacting JP Customer Services who were excellent. No communication at all from courier. Not sure why JP Retail and Wholesale use the two lowest rated couriers in the UK. I suspect they are cheap but for me it’s a false economy since it detracts from the customer experience. When you are transporting live plants you need a reliable courier. If JP sort that out then for me they would be 5*.

October 24, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Nicholas

Thank you for your review and feedback

Kind regards,
Trish

Rated 5 out of 5 stars

Always good plants and bulbs

Always good plants and bulbs, delivered quickly in good time. Packages clearly marked. A very reliable company.

October 1, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi

Thank you for your lovely 5* review!

Kind regards,
Trish

Rated 4 out of 5 stars

Bulbs

First time ever they plants were delivered on time. Very impressed for the last order.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Delivery Failure

Not Happy with this company, J Parkers wholesale. ordered circa £550 of bulbs 32 days ago, rang them 1st week acknowledging it was for a landscape project and they said everything was in stock, a week later they said they where behind because of increased demand but I would receive them within 5 days that was 8 days ago, they have today told me that they could not guarantee a delivery date and it could be another 8-19 days but there delivery promise of 28 days expires tomorrow and my landscape project is now on hold meaning I'm loosing money because of them, they were very rude, Arrogant pumped with importance that they have bigger clients and insistent that it was not their fault, And that they had to await deliveries being held by growers, blaming them, and yet stocks were at warehouse for last 3 weeks.

Edit 16th October, still no bulbs, no communication from J Parker Wholesale, rang today and was told all wholesale department where unavailable, they would call me back ....they didn't

Edit 18th October still no bulbs and still no reply from J parker wholesale with any update.

Edit 20/10/25 Had an automated email from J Parkers wholesale, whom have informed me that it will now take up to 5 days to pack my order and 5-6 days for delivery, orders where in stock when purchased and 7 days later, Website states delivery up to 28 days its now been 34 days and they still have not even picked the order very very unhappy with this company, They have not made any contact with me to explain the delay.

October 14, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Edd

Thank you for your review and I am sorry that there has been a delay with your order. I am unable to look into the exact history of your order as there are no order details in your review but please accept our sincere apologies for the disappointment caused on this occasion. If you would like to reach out to me with the order information I can be reached at review@jparkers.co.uk

Regards
Trish

Rated 5 out of 5 stars

Good value

Good value, easy to order and arrived in good condition with notifications re delivery and options. Thanks

October 14, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi, Thank you for taking the time to leave us a review and for the 5 stars! We really appreciate it and we're pleased to see that you were happy with your shopping experience. Kind regards, Trish

Rated 5 out of 5 stars

Excellent service all round

Friendly delivery man. parcel arrived in good condition

October 7, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi, Thank you for taking the time to leave us a review and for the 5 stars! We really appreciate it and we're pleased to see that you were happy with your shopping experience. Kind regards, Trish

Rated 1 out of 5 stars

24 Aubrichia plants ordered and…

24 Aubrichia plants ordered and delivered. All plants virtually dead. One plant has a small amount of green on it. £38 wasted on an order fit for the bin really. Extremely dissapointed.

September 1, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Mrs Rudge,

Thank you for your review and I am sorry to learn of your disappointment with your order of Aubretia. I trust that you have contacted our customer service team for help and advice, if not please don't hesitate in doing so

Kind regards, Trish

Rated 1 out of 5 stars

Misleading Product – Nothing Like the Picture

I recently bought an Acer tree and feel completely misled by the product description. The website showed a mature tree with lots of branches and leaves, but what I actually received was a small pot with two bare twigs — nothing close to a mature tree and nothing like the picture.

When I contacted customer care, I was told this was “correct” and that the tree had been inspected, claiming it’s just the time of year when Acers lose their leaves. Maybe so, but none of my other 15 trees have dropped theirs. I was told I could return it, but only if I covered the cost, which is unacceptable given how misleading the advert was.

This was not what I paid for. The product image is deceptive, and the response from customer service only added to the frustration. Buyers beware.

September 24, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Roy

Thank you for your review and I am sorry that you felt the picture was misleading. As with any other horticultural supplier we show pictures of the potential of the plant but also give customers realistic expectations as to how their plant will arrive by advising the pot size.

As I am sure you are aware younger trees and plants in pots are also more likely to lose their leaves earlier with the onset of the colder weather as they are not established or in the ground. It is normal which is why we ask that you plant the acer, it will then settle it's roots ready for winter and in the unlikely event it fails to thrive in the spring then you are covered by our full guarantee. If you choose not to accept any part of your order you can return it to us for a full refund, we will refund postage as long as the item is returned by 2nd class or similar.

Kind regards, Trish

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look