J Parkers Wholesale Reviews 

3,815
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the products and bulbs arrive in wonderful condition and are always securely and carefully packaged. People also genuinely appreciate the straightforward ordering process, the excellent selection, and the clear communication regarding delivery updates. Some reviewers were not happy with the condition of plants arriving dead, shrivelled, or severely damaged during transit. Consumers also noted unhelpful customer support responses and long delays when trying to resolve issues with missing or broken items. Others mentioned poor courier handling resulting in boxes being left upside down or dropped far away from their homes.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of varied experiences. While many... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. While many reviewers received... See more

Delivery service

Clients share ambiguous opinions on delivery_service, as experiences vary significantly between buyers. Many... See more

Order

People report ambiguous experiences with order processes, reflecting a mix of satisfaction and frustration.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great choice, excellent prices. Plants arrived in acceptable condition , despite time in transit(not sellers fault). So far all thriving. Will have to wait to see how bulbs perform. Packaging a little... See more

Company replied

Rated 4 out of 5 stars

Unfortunately the (£28) plants were lost by the delivery company Evri - who said they would check and get back to me but after 2weeks they didn’t. Rang JParkers, they checked and offered a refund - a... See more

Company replied

Rated 4 out of 5 stars

Superb variety of bulbs to tempt you and in good prices too. I have ordered from J Parker Wholesale before and found the quality of their bulbs good. I like that they still do a paper catalogue and lo... See more

Company replied

Rated 4 out of 5 stars

Ordered some 9cm perennials and a quantity of bulbs. They were delivered separately. All the plants were excellent and great value for money. Problem came with the delivery of the bulbs. They eventual... See more

Company replied


Company details

  1. Home & Garden

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(3,815)

132 reviews in the last 12 months

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Rated 4 out of 5 stars

Superb variety of bulbs to tempt you…

Superb variety of bulbs to tempt you and in good prices too. I have ordered from J Parker Wholesale before and found the quality of their bulbs good. I like that they still do a paper catalogue and love to browse this many times over. Would happily recommend J Parker. Deducted 1 star for the comparatively expensive postage, but otherwise full marks.

September 9, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Anita

Thank you for your review!

Regards, Trish

Rated 1 out of 5 stars

AVOID!!!

AVOID!!!! an order I placed in August for plants that were scheduled to be dispatched from the 2nd of September. As of now, I have received absolutely no updates about my order.

Despite my attempts to follow up, I have only been informed that the stock has not yet reached the warehouse. This is quite perplexing and disappointing, especially since the plants are listed as in stock on your website. The lack of communication and updates from your side has been quite disheartening and has left me feeling neglected as a customer.

I kindly request a prompt update on the status of my order and a clear explanation for the delay. Additionally, I would appreciate it if you could provide a realistic timeline for when I can expect the plants to be dispatched. Your immediate attention to this matter would be greatly appreciated, as I am eager to receive my order.

September 23, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Mrs Jones

Thank you for your review and I am sorry to learn that you have not yet received your order. Some plants are advised as delivery From early September but as you haven't included any order details I am unable to look into this further for you If you would like to reach out to me at review@jparkers.co.uk I can take a look and advise further.

Regards, Trish

Kind regards, Trish

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. My order of bulbs arrived well packed and in excellent condition. Very good size bulbs. And very pleased with my experience.

September 17, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Linda

Thank you for leaving a 5* review for us I am really pleased that you are happy with our products.

Regards, Trish

Rated 5 out of 5 stars

GOOD QUALITY BULBS

The bulbs were well packed and were in good condition. Not a single rotten bulb amongst them!
Thanks you.

September 8, 2025
Unprompted review
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Reply from J Parkers Wholesale

You're welcome and thank you for your 5* review!

Regards, Trish

Rated 4 out of 5 stars

Well pleased and will use again

The catalogue is well laid out and being able to purchase larger quantities at a reasonable price is helpful when planning the two gardens I plant up. Quality of, on this occasion tulip bulbs, is good. Communication prior to delivery is spot on as is packaging.

September 10, 2025
Unprompted review
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Reply from J Parkers Wholesale

Thank you for your review!

Kind regards, Trish

Rated 2 out of 5 stars

Plants dried up and 2 were completely…

Plants dried up and 2 were completely dead on arrival, After careful tending I managed to salvage 3 out of the 6 and have yet to see if they survive in long term.

August 22, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi,

Thank you for your review and I am sorry to learn that you were disappointed with your delivery. As no order details have been included in your review I am unable to look into the history of your order, however please don't hesitate reaching out to our customer service team if you haven't done so already.

Kind regards, Trish

Rated 5 out of 5 stars

Speedy delivery of fabulous quality…

Speedy delivery of fabulous quality plants as always & excellent customer service

August 26, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi

Thank you so much for leaving a great 5 star review for us. I am really pleased that you are happy with our service and products.

Kind regards,
Trish

Rated 5 out of 5 stars

Plants arrived in great condition…

Plants arrived in great condition shortly after they were dispatched

August 21, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Billy

Thank you for your review and I am really pleased that everything arrived in great condition and you are happy with your order.

Kind regards, Trish

Rated 5 out of 5 stars

Excellent

Excellent , delivered before the expected date .

September 1, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Farah

Thank you for taking the time to leave a 5* review for us, I am really pleased that you are happy with your order.

Kind regards, Trish

Rated 1 out of 5 stars

Buyer beware: plants dead or poor quality

I have used this a few times, one order sent back straight away as plants in very poor condition, then tried again and second time much better. But just bought 25 larger plug plants, most plants half dead with some small signs of life, too tiresome to return. Plants sent out would be binned and or composted in a retail setting as unsellable.

August 22, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi,

Thank you for your review and I am sorry to learn of your disappointment with your order. As no order details have been included in your review I am unable to look into any history. I trust that you have contacted our customer service team so that we can resolve the issue for you as there may be no need to return them. If not then please don't hesitate reaching out to them.

Kindest regards, Trish

Rated 1 out of 5 stars

Complaint

Made a complaint about plant we purchased as requested we sent photo we have had no further contact from the C care we purchased quite a few plants over the years but we willl not be buying again

June 23, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi

Thank you for your review and I am sorry to learn that you have not heard from our customer care team. This is really unusual as they respond within 48 hours. As no order details have been included in your review I am unable to look into this further, but if your complaint has not yet been resolved, please reach out to me at review@jparkers.co.uk

Regards, Trish

Rated 1 out of 5 stars

Terrible customer care / Service

I ordered £612 worth of perennial plants from J Parkers. I have been buying from them for over 25 years. They are very well priced and so of course I know there is the risk that you get what you pay for. However this recent order came in an appalling state - I had 3 professional gardeners here to receive the order, ready to plant up the plants and care for them. They order was in their opinion well over 80% ruined. I must add that this was probably the fault of Evri who delivered the plants a week later than they said they were going to. However when i sent photographic evidence to J Parkers they replied that “ It is normal for perennials not to look their best at this stage as last years foliage is not removed. All the plants have strong root systems which have been checked prior to packing, therefore, we advise to plant them up directly into the garden or in to a larger pot if preferred and advise further in the unlikely event they fail to come through with new growth in the next 2-3 weeks”
This felt like a total joke as I had literally sent photographs of withered, black, dead plants. I strongly believe that most of the other big plant wholesalers and sellers would have taken responsibility and replaced the plants. I would like to post the pictures here, however unfortunately this doesn’t seem to be an option.

June 19, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Flora,

Thank you for your feedback, and I'm really sorry to hear about the issues you've faced with delivery. We understand how important timely deliveries are, especially for plants. Your experience is certainly not reflective of the service we strive to provide. Please reach out to me directly at review@jparkers.co.uk, and I will do my utmost to assist you.

Kind regards, Zeneb

Rated 1 out of 5 stars

What poor quality of goods it took six hanging baskets to get them right very poor quality and will not be ordering again

Every thing poor quality control a bad courier I cannot trust them to deliver a very bad experience has was surprise for my daughter

May 16, 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Bernard,

Thank you for your review and I am really sorry to learn of your disappointment with your order. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. please don't hesitate to reach out to me at review@jparkers.co.uk

Kind regards, Zeneb

Rated 5 out of 5 stars

Never disappointed..

Have used Parker's for a few years now...plants are always well-packaged & arrive in good condition.
The delivery for my latest order was split, with my lavender arriving just a few days after ordering, and my 2 pre-planted hanging baskets arriving today. Baskets are really well-planted with LOTS of healthy surfinias, and I'm confident they'll look amazing once they start flowering. Thanks!
Order No: 22741301

June 7, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Fiona

Thank you for the 5 stars, I am really pleased that you are happy with our service and products. It is always lovely to hear from returning customers.

Kind regards, Trish

Rated 1 out of 5 stars

No response to my initial communication.

No response to my initial communication. Plants arrived in a battered box. Contents spilled.

May 5, 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi Barbara

Thank you for your review and I am sorry to learn of your disappointment on receiving your delivery. It is the busiest time of year for our customer service team so it is taking us a little longer than usual to respond and we are really sorry for this. We will be in touch as soon as possible so that we can resolve this for you.

Regards
Team J Parkers

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