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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were unhappy with their experience overall. Many customers found the booking process for driving tests to be extremely difficult and frustrating, often describing the system as awful and out of date. People reported issues with the lack of available test slots, leading to long delays and the expiration of theory tests. The service was frequently criticized for its inefficiency, with some experiencing problems like tests being canceled or moved to distant locations without adequate notice. Conversely, a small portion of people felt satisfied with the staff, praising some examiners for being professional, reassuring, and making them feel comfortable during their tests. However, others encountered rude, unprofessional, or even hostile staff, with some reporting issues like examiners shouting or making inappropriate remarks. There were also concerns about inconsistent MOT test results and alleged questionable practices by some garages.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, with many reviewers praising examiners for... See more

Booking process

Reviewers highlight significant frustration and dissatisfaction with the booking process, describing it as... See more

Service

People report negative experiences with service, often describing it as terrible and inefficient, leading to... See more

User experience

Users describe ambiguous interactions with user experience, with some reviewers having positive experiences,... See more

Location

Clients share ambiguous opinions on location, with many reviewers expressing frustration over the difficulty... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The receptionist was just rude and abrupt, she clearly doesn't enjoy her job and that's okay, find another one. Voiceover, changes from male, to female to a different male voice - what's that about!... See more

Rated 1 out of 5 stars

Sort your driving test bookings out. How can people book tests then SELL on sites like Facebook for hundreds of pounds. Surely tests shouldn't be transferable! No wonder noone can ever book a test a... See more

Rated 1 out of 5 stars

Had a ar go for an mot and failed. Examiner gave failed sheet with all brake test readings saying needs front discs and pads, ok so replacing new parts at so called fault booked a retest car passed... See more

Rated 1 out of 5 stars

I'm an ADI and extremely disappointed with the poor service that I've received regarding the renewal of my badge. They took more than 3 weeks to just give a response to my application. No wonder the... See more


2.3

Poor

TrustScore 2.5 out of 5

222 reviews

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1-star

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Rated 5 out of 5 stars

I passed my practical test on March 10

I passed my practical test on March 10, 2026 with Mr. Steven and he was a very nice and kind person and did not cause me any stress at the Innisland test center in Glasgow and I had a very good feeling about my test with him and I thank him.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

What an absolute JOKE of a driving…

What an absolute JOKE of a driving school, if a 6 MONTH waiting list for a test isn’t bad enough, if you find a better date but you’ve already changed it 3 times you’ll be met with a lovely additional paywall ONTOP of the driving test fee. Not only that, you are constantly blocked from the site for looking for tests, having to change your browser, network and whatever else constantly and on the slim chance you get through any tests are gone. You’re competing against bots that are profiting off the urgency for students to get tests who sell these tests on for a profit. The DVSA needs to SORT THIS OUT. Over 1 year I’ve only managed to do 1 test. My theory will run out soon and I will have to sit it again and wait for ANOTHER driving test. Who the .. runs this thing?

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

Ridiculous Service

This service feels deliberately designed to frustrate people. How is anyone expected to wait six months for a test, only to be met by rude examiners who seem determined to fail you? And then what happens? Another six-month wait. It’s an endless, ridiculous cycle.

How is this considered a first-world country when basic services function this poorly? And blaming everything on COVID, six years later! is beyond absurd. At some point, that excuse expires.

Make it make sense.

March 4, 2026
Unprompted review
Rated 1 out of 5 stars

I have had the dreaded error 15 after I…

I have had the dreaded error 15 after I put my daughter's details in, for over 2 weeks. I have tried all the possible solutions. None work. I emailed DVSA and I got the most inept response which regurgitated the possible solutions without reading what I had written. Diabolical!

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Whoever Designed the Driving Test website should be Fired!

The process to simply book a driving test is simply SHOCKING.
Whoever designed and coded this piece of sh** should be fired. This is typical of public sector unprofessionalism.

This is what the process SHOULD offer:
1. Select your test centre - near or in the place that you've learnt to drive over the past year (common sense)
2. Be offered a range of dates that are available for that test centre
3. Select that date, or be offered the nearest test centre to your post code that HAS dates.

Instead, it's focussed on you choosing a date and then choosing a test centre only to be told that date for that test centre isn't available, but why don't you try Glasgow, or Truro - miles away from where you live?!
THIS IS NOT SUPPOSED TO BE A QUIZ .GOV.UK !

And this is before we even start talking about non-availability of tests anywhere in the UK.

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

Rude examiner, no action.

Had my first driving test and failed because of the examiners RUDENESS and unprofessionalism. I called dvsa reporting the incident, they said they would call me back. Did they? No. This examiner has been complained about MULTIPLE times yet he's still there. What a joke.
This is the Ipswich Test Centre by the way.

March 19, 2025
Unprompted review
Rated 1 out of 5 stars

Please Stand By ..

Please Stand By ... seconds ... minutes ... days, to change the driving test date and time, then, if fortunate, arriving at the finding a test station page that offers a very limited and time consuming service ... Broken Britain. Thank you for your patience.

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

Very worse organisation in the UK

Very worse organisation in the UK . There is not test date are available around the UK. People are buying exams slots for 500 pounds. Really bad resting the exam. Booking exam slot U need to stay Infront of the computers every day with our any work. Complete chaos.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

I wanted to send a huge thank you to my…

I wanted to send a huge thank you to my examiner, Salma, at the Pinner test centre on 12/02/26. She was incredibly calm and professional, which really helped settle my nerves. She explained the independent driving section clearly and her encouragement during the test made a huge difference. It was a really positive experience, and I'd love for this positive feedback to be displayed.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Shit website

Shit website, can't change booking.. 1 star is too much, should be in negative not above zero..

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

DVSA NOT FIT FOR PURPOSE - they support fraudulent MOT testing

27.10.25 RRG Rochdale fraudulently claimed my car had failed its MOT claiming it needed 2 new rear tires (worn cords showing); new rear brake pads (less than 1.5mm) and new discs at the rear. TOTAL COST £1003.20 NOTE - The tire cords were not showing and the pads had more than 1.5mm on them.

28.10.25 MOT redone and passed by another independent garage the next day.No failures just two minor advisories

29.10.25 I submitted a complaint to DVSA

31.10.25 email received confirming receipt of my complaint.

02.12.25 DVSA eventually contacted me to say they couldn't do anything because 28 days had now passed since the original MOT and my complaint.

What is the point of submitting a complaint if they sit on it and wait until the statutory deadline has passed. DVSA is openly enabling fraud by allowing RRG Skoda in Rochdale to falsely fail MOTs in order to create work and generate income.

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

My theory test is running out in April

My theory test is running out in April, and I was trying to get a test booked almost impossible. I got up at 5am twice Mondays and stand in front of the computer for hours in order to get a slot. That is too much to ask for.

But I failed it for a small mistake. I don't think I will do it again. I think the whole driving test needs to reform. 2 years last for theory test is not enough because it took me one year in order to get a instructor to teach me, then 1 year is gone. Then I need to book the test after learning fews months. It would be impossible to I pass after learning. I feel examiners does not care how much affords you put in in your test

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

To book a Driving Test it’s IMPOSSIBLE…

To book a Driving Test it’s IMPOSSIBLE these days even months ahead there are no slots available… what’s wrong with this Company? you can book only by paying paying other people hundreds of pounds
are they become so corrupt? Should we start to sign Petition? GET IT SORTED!

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

Cannot change driving test.

Cannot change driving test.

Have to be online dead on 6am every Monday morning to check for a cancellation but the site tells me to phone them but the lines are not open at that time..

How silly is that?

Tests are time sensitive and having to book so far in advance to beat the bots and scammers is just disgusting

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

Sort your driving test bookings out.

Sort your driving test bookings out.
How can people book tests then SELL on sites like Facebook for hundreds of pounds. Surely tests shouldn't be transferable! No wonder noone can ever book a test apart from i assume criminal gangs exploiting a God awful out of date system!

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

Junkie website

I wish one day we could be able to give negative star on our review, dvsa website it's a junkie, trying to access my book for driving test and it says access denied, doesn't matter what it do, even following all suggestions given by the error page, nothing changes.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

TEST CENTER- ABERGAVENNY- EXAMINER - MARK

TEST CENTER- ABERGAVENNY-
My examiner was called Mark - what a nice man! I was genuinely so nervous, he came into the waiting room to collect me and immediately put me at ease! I can't thank him enough for explaining how the test worked etc etc and then...we were off! He really did put me at ease. Thank you Mark for your expertise and knowledge and for just being such a nice person. It is a truly scary thing, to go and try and pass a driving test, especially as a mature/older woman, you made it much easier and I really appreciated how kind you were. Thank you.

December 30, 2025
Unprompted review

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