Dvsa Reviews 222

The system remains broken
Emails are sent to learner drivers with 'advice' and 'suggestions' about preparing for your test! How insensitive!
There need to be more tests available so that learner drivers are not put through the current stressful process which blocks them from getting a test when they are ready.
How long is this going to continue for these poor learner drivers?

Take money from the vulnerable and those with learning difficulties unfairly. Absolutely disgusting.

Swindon Test Centre Mark Examiner

Absolutely lovely person who made my pupil feel so comfortable during the test, especially as she was extremely nervous. Just genuinely a lovely friendly person who made it a memorable experience in a positive way. More like Mark please.

very disappointed!
booked my driving test in july 2025 for middle of january 2026 and now just a month before DVSA has changed my test to another test centre ( to far from me) because they doesn't have enough exams! its a shame to wait months then to change my test to a new centre! a cant do any lesson there because its to far from me! they say it's illegal to use thirt party to book tests! but my question is is it legal te let them book lot of tests?!
🔴 also instructors who ask for license photos should be prosecuted and their licenses should be revoked. only then will the system return to its previous state!

my first instructor lady asked me for a picture of my license but i haven't sent.
and she teached me 6 hours (3 lessons)
she never asked me to show her my license
or just to ask if i had one!

i said i have my L in case you want to see
and she said oh ok send me a picture when you can!

I hate the DVSA. Booked 4 tests and only did 2 because of pathetic reasons. Honestly if you are learning to drive good luck to you because it’s a disgrace of a company. Basically uncontactable all the time and it’s really not good enough. My test was meant to be in 3 days because the examiner isn’t available and the next available one is in 2 months. Like what a ridiculous excuse!!!! Find another examiner for god sake!!!!! Disgusting

What an awful system. Truly awful and I cannot believe it is still running the way it is. Everything about it is awful- from the staff phone calls( I’m sure not all) and to the actual booking of the test. It’s a disgrace and I wonder how long it will take them to change it . Considered going to another country and getting my license there- cheaper and quicker !

DVSA is absolutely disgusting. Wake up 5.30am and wait to book the test at 6am. few test dates come up and disappears before you click on it. This system is corrupted. Third party selling the booked test with more price you think. It is illegal. My previous Theory test has expired because I couldn't book through the corrupt system. I have passed the theory test second time but still struggling to book the practical test.

I’ve been learning to drive for two years. In those two years, I only managed to get 2 driving tests before my theory expired. I’ve now redone my theory and passed in August. For 2 months, I have been up at 6am every morning on my day off to hopefully grab a test. Even if you wake up earlier than six and queue, there is still no chance of getting a test.

I failed my last test due to the pressure and anxiety of it being my last chance before my theory expired and I’m only worried I’ll fail the next test (if I ever get one) due to anxiety. All of my money goes to driving lessons at this point and I even considered stopping driving all together, even though I’ve been test ready for a year.

You need to fix this ASAP.

I tried booking a driving test, but it keeps telling me:
"We have searched all dates in this test centre. There are no tests that meet your requirements. You can search again at a different test centre."
Because I kept trying to search for a date and location that was actually possible to book, they gave me error 15, meaning they blocked me from using the service any further on the suspicion I was an automated bot.

Shocking customer service I’ve called on 3X occasions now to ask a simple question as they apparently lost my medical report and have had to wait on the phone over an hour each time to not get an answer.
Management should be ashamed of the shocking service

I'm an ADI and extremely disappointed with the poor service that I've received regarding the renewal of my badge. They took more than 3 weeks to just give a response to my application. No wonder they couldn't clear the backlog of practical test bookings since covid in 2019. In this advanced era of AI, they should hire more efficient people who are not as sluggish and useless as the current one.

Examiner Hassan was a nice person at Southall test centre.

My examiner was a great person. My test centre was yeading and the examiner was john from the wales.

DVSA is a nonsense agency. Why does the theory test expire in 2 years when it's hard to book a practical test without paying extra fees with other apps and companies. It has been about 6 years since COVID, so they can't say it is because of that. The theory shouldn't even expire as we've done it. Passed learners don't need a review of the road signs and hazard perception so why do learners?

And when we do get a test we get failed for stupid mistakes like leaving the indicator on for few seconds after. You should judge overall on the driving not one tiny fault. It's not like I done that repeatedly.
This is a money making scheme. Fix up.

Rude and Unprofessional Older Lady Examiner at Builth Wells Test Centre

⭐☆☆☆☆

I had a very disappointing and upsetting experience at Builth Wells Test Centre. My driving test was booked, and due to unavoidable road closures and work traffic, I arrived at 10:59 am. The examiner, an older lady, refused to let me in.

While I understand rules and timings must be followed, the way she treated me was extremely rude, dismissive, and completely lacking in basic courtesy. Her tone and attitude felt unprofessional and, at times, seemed discriminatory, which was shocking and hurtful.

Candidates invest significant time, effort, and money in preparing for their test. Being treated in such a disrespectful and dismissive manner at Builth Wells Test Centre was completely unacceptable. DVSA should ensure that all examiners treat candidates with professionalism, respect, and empathy, regardless of circumstances or background.

Hi I had a driving test on 22nd September at 1:35 in Rotherham they was really helpful and really understanding thanks to Madina driving for helping me out thanks a lot really good people that work there thanks

Bletchley Test Centre (Anthony) - Absolutely lovely examiner, does everything he can to keep it professional but also tries to calm you down if you’re feeling the pressure. Kept him safe on the test and smashed with 4 minors, couldn’t thank him enough.

Terrible, customer service is terrible, the whole test booking is terrible , how are other people gaining access to my booking , privacy and security data protection is so messed up , they need to sort it out

Leighton Buzzard hgv test.
Fantastic examiner today (Ray). Very professional and reassuring throughout the whole process really helped me gain the pass.

Driving test examiner David at Taunton was fantastic in relation to the test he managed with my daughter Esme on Thursday 21st August. David made Esme feel relaxed and comfortable to drive in what is a stressful situation. Thanks very much David for your time and professionalism