Bought expensive dining room table and chairs from DFS and delivered in Jan and it was damaged took them to April to get a replacement and its worse than the first one spent £1500 on rubbish and the s... See more
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See what reviewers are saying
Bought a side board approximately 4months ago of which has cracked on both laminated front corners. Pictures provided to Dwell as evidence, yet it is being suggested that it is ‘wear and tear’ or ‘im... See more
Thankfully I had a great experience with Dwell despite reading lots of negative reviews after placing my order! The website stated my sofa and chair would be delivered within 6 weeks. I ordered on 3rd... See more
I recently purchased a grey Teno coffee table and 2 matching lamp tables. Delighted with my purchase and Wincanton delivering. I would have given 5 stars but was appalled at the amount of polystyre... See more
Company details
Information provided by various external sources
Dwell stylish modern furniture for the home. We specialise in sofas, upholstery, dining tables, chairs, lighting, bedroom furniture and home accessories at great prices. The best in contemporary stylish designer interiors for the whole home.
Contact info
4th Floor Bank Chambers, 6-10 Borough High Street, SE1 9QQ, London , United Kingdom
- 0345 675 9090
- info@dwell.co.uk
- www.dwell.co.uk
3.3
Average
29K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Nice finish and high quality
Nice finish and high quality. Timely delivery too. Everything is perfect.
October 4, 2022
Reply from dwell UK
Hi,
Thank you so much for taking the time to leave us a review, We appreciate all the feedback that we get. We are delighted to hear that you have had such a wonderful experience with us and that the items are perfect!
We hope to see you shop with us again soon!
All the best,
Dwell.
I ordered furniture, paid, never got it!
I ordered furniture, paid for it, then the company and delivery agent would not adjust timings and was completely inflexible, eventually DWELL told me my items were discontinued, and out of stock - which should not be true if they had stock when I ordered and they took my payment.
Even if I get a refund, I've lost that money for over 1 month.
September 15, 2022
Reply from dwell UK
Good afternoon, thank you for your review and feedback. I am so sorry to hear of the confusion that had been caused with your order, sometimes orders can go out of stock and become discontinued after sale and I can see that this has been resolved with a full refund back to you. But please do contact our customer care team at info@dwell.co.uk if you have any other questions.
Thank you, dwell.
Smooth process from ordering online
Smooth process from ordering online, booking a delivery up to actual delivery.
September 30, 2022
Reply from dwell UK
Good afternoon, thank you so much for your review we really do appreciate your feedback.
I am so pleased to hear that the process went ahead smoothly for you.
We hope to see you shop with us again soon, thank you, dwell.
Lovely quality furniture
Lovely quality furniture. Great service fro the delivery guys, friendly and efficient. Thank you.
October 3, 2022
Reply from dwell UK
Good afternoon, thank you so much for your and feedback. I am pleased to hear you love your new dwell items and the delivery went well, we will certainly pass the feedback to the delivery team.
We hope to see you shop with us again soon, thank you, dwell.
Very professional and helpful staff.
October 2, 2022
Reply from dwell UK
Good afternoon, thank you so much for you lovely review and feedback, I will certainly pass over your feedback to our staff.
We hope to see you shop with us again soon, thank you dwell.
Dwell in-house
Easy manoeuvreable website, different and unusual items really pleased to have found Dwell again.
September 29, 2022
Reply from dwell UK
Hi there,
Thank you so much for taking the time to leave us a review. We love getting feedback!
We are so delighted to hear that you have found us and managed to find some amazing things to order with us. Once they arrive we hope they look amazing in your home! We do hope to see you shop with us again soon!
All the best,
Dwell.
Poor delivery
Easy to order, good delivery updates, however delivered to wrong address and tried to blame the customer!!! They did try to contact me, and when I did telephone back , they told me they had delivered to the black door, when I asked if it was the one with the drive way, they told me there was no drive way!!! Mill lane is a long lane , the top is M34 and the bottom of the lane is SK14 not even similar post codes !!! So finally delivered , was not happy as no-one apologised or took responsibility for the mistake!!!
October 1, 2022
Reply from dwell UK
Good morning, Thank you for you review, I am so sorry to hear that this has happened on your delivery. It doesn't look like customer care has been contacted about the issues you have faced on delivery or to be able to get this resolved with the delivery team for you. If you still need help with your delivery please do contact our customer care team at info@dwell.co.uk where it can be looked into. Thank you, Dwell.
Ordered 4 kitchen table chairs on 26th…
Ordered 4 kitchen table chairs on 26th August when the order turned up we only had 3 I have rung them twice and still not had my other chair
August 26, 2022
Unprompted review
Reply from dwell UK
Good morning, I am so sorry to hear this has happened on your delivery. It doesn't look like we have been contacted about this issue so you are more the welcome to contact customer care on info@dwell.co.uk. where this can be looked into further for you. Thank you Dwell.
Bad service
They miss-sold the product - stated installation with delivery but they didn’t install!!
September 27, 2022
Reply from dwell UK
Good morning,
Thanks for your review on this matter. Just to make you aware we only assemble sofas and nothing else, that was made very clear on our website, even down to the product description if any items require self assemble or not.
Please ensure you have read the description first before making an informed decision on your purchase or call us on 0345 675 9090 so we can explain everything for you.
Kind regards
Dwell Customer Care Team
Very Disappointed
Very Disappointed with Dwell they took money out for an order on 23/09/2022 got delivery date only to be told that Dwell were not getting it back into stock then to be told today it will take up to 12 days for refund find it amazing they took it out quick enough would think twice about shopping there again
September 23, 2022
Unprompted review
Reply from dwell UK
Good Morning,
Thanks for your update on this matter and apologise for the banking process.
The reason why it could take some time is set by the bank themselves as a guideline, even when you pay for an order your money does not reach our account immediately for the same reason.
If you do have any other questions regarding this refund, feel free to contact us on 0345 675 9090 and we would be more than happy to help.
Kind Regards
Dwell Customer Care Team.
Excellent service from Amy online chat
September 27, 2022
Unprompted review
Reply from dwell UK
Hi,
Thank you for taking the time to leave us a review, We are so delighted to hear that you have had such an excellent service with us. We will pass these lovely comments on to Amy, Once again thank you for taking the time to leave us a review, we appreciate all the feedback that we get. We hope to see you shop with us again soon.
All the best,
Dwell.
Great service and delivery
September 27, 2022
Reply from dwell UK
Good morning,
Thank you for taking the time to leave us a review, We appreciate all the feedback that we get. Its amazing to hear that you received great service and that booking delivery was an easy experience for you.
We hope to see you shop with us again soon.
All the best,
Dwell
Excellent online customer service experience
Andy, Online Sales Consultant, is very helpful and friendly. He responses to my request and question swiftly. Excellent!
September 26, 2022
Unprompted review
Reply from dwell UK
Good morning,
Thank you for taking the time to leave us a review, We appreciate all the feedback we get. We are so delighted to hear that you had such a good experience with our direct sales team member Andy. We do hope to see you shop with us again soon!
All the best,
Dwell.
Good service provided in store
Good service provided in store. Accommodative of our requests
August 16, 2022
Reply from dwell UK
God morning,
Thank you for taking the time to leave us a review, We really appreciate all the feedback that we get. We hope to see you shop with us soon.
All the best,
Dwell.
Terrific experience
Terrific experience. I love the table and delivery was as promised with frequent updates
September 23, 2022
Reply from dwell UK
Hi,
Thank you for taking the time to leave us a review. We are so delighted to hear that you have had such an excellent experience with us and that the delivery went smoothly. We do hope the items look lovely in your home and that you shop with us again soon!
All the best,
Dwell.
Poor quality goods, poor quality service
Ordered a rug from Dwell. It arrived, poor quality material (more like a door mat), completely different colour and look to the picture on the website. Tried to organise a return (you can only do this by ringing customer services) they were closed on the Sunday and Monday for the bank holiday. Tried again this weekend, refused a return because we were one day out of the 14 day returns date, even though customer services were not available on our previous attempt. Explained this, absolutely not understanding or flexibility. Wouldn’t bother using them again.
September 24, 2022
Reply from dwell UK
Good afternoon, thank you for your review and feedback I am so sorry that your product isn't suitable but unfortunately we are unable to accept any returns outside of our 14 days returns. This is stated in our terms and conditions on our website for returning disliked items.
I do apologise but we are unable to be flexible on this you can contact our customer care team if you have any questions.
Thank you, dwell.
Nicky from dwell was very helpful with…
Nicky from dwell was very helpful with great knowledge of the dwell products! Couldn't do enough for us ...and gave a bit of discount as well.very happy so far!thankyou Deborah lee
September 22, 2022
Reply from dwell UK
Hi Deborah,
Thank you so much for taking the time to leave us a review, We really appreciate all the feedback that we get. We will pass these lovely comments on to Nicky! We hope once the items arrive with you, you love them and we do hope to see you shop with us again!
All the best,
Dwell.
Reply from dwell UK
Hi,
Thank you for taking the time to leave us a review. We are so delighted to hear that you have had such an excellent experience with us and that the delivery went smoothly. We do hope the items look lovely in your home and that you shop with us again soon!
All the best,
Dwell.
Amazing pod coffee table
I am very pleased with my pod coffee table, so much so, that I have bought a second one in the sale! It is absolutely fantastic and a great addition especially for a smaller space. We use one in our mobile home as a coffee/dining table and it has revolutionised the lounge space. Four cat sit at it easily to eat and the stools are another big advantage.
September 21, 2022
Reply from dwell UK
Hello,
Thank you so much for taking the time to leave us a review. We appreciate all the feedback that we get. We are so delighted to hear that you are loving your new pod coffee table and you have even bought a second one! Its amazing to hear that it looks great in your home! we do hope to see you shop with us soon and you can find some more fabulous stuff!
All the best,
Dwell.
Ordered 2 extra chairs from the sale on…
Ordered 2 extra chairs from the sale on Sunday & they arrived on Wednesday
Well packed.
September 21, 2022
Reply from dwell UK
Hello.
Thank you for taking the time to leave us a review, We really appreciate all the feedback that we get. We are glad to hear that you had such a speedy delivery. We hope you love them and they look wonderful in your home. We hope to see you shop with us soon.
All the best,
Dwell.
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