Bought expensive dining room table and chairs from DFS and delivered in Jan and it was damaged took them to April to get a replacement and its worse than the first one spent £1500 on rubbish and the s... See more
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See what reviewers are saying
Bought a side board approximately 4months ago of which has cracked on both laminated front corners. Pictures provided to Dwell as evidence, yet it is being suggested that it is ‘wear and tear’ or ‘im... See more
Thankfully I had a great experience with Dwell despite reading lots of negative reviews after placing my order! The website stated my sofa and chair would be delivered within 6 weeks. I ordered on 3rd... See more
I recently purchased a grey Teno coffee table and 2 matching lamp tables. Delighted with my purchase and Wincanton delivering. I would have given 5 stars but was appalled at the amount of polystyre... See more
Company details
Information provided by various external sources
Dwell stylish modern furniture for the home. We specialise in sofas, upholstery, dining tables, chairs, lighting, bedroom furniture and home accessories at great prices. The best in contemporary stylish designer interiors for the whole home.
Contact info
4th Floor Bank Chambers, 6-10 Borough High Street, SE1 9QQ, London , United Kingdom
- 0345 675 9090
- info@dwell.co.uk
- www.dwell.co.uk
3.3
Average
29K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Poor experience
Product is 5 Star, experience less than 1 star. Ordered nearly a month ago and just arrived today. Table & Chairs in stock, delivery 7 days.
Thought 0% finance was the easy option but unable to sign online (with Creation) 3 sets of paper docs later I had to chase Creation to find my docs. Kept blaming postal strikes. Also quite dismissive at the start as assumed we’d ordered a sofa, so no big deal if it took a few weeks to get docs activated.
Had to phone Wincanton myself to arrange delivery, txt early today to say they would be earlier than planned, then were later than than their update.
When they did up I was presented with my order x2. I didn’t make a huge scene but was first told I had to take it up with Dwell, eventually taken back.
I can’t fault the quality of the product, the buying experience was the worst I’ve had, so can’t see me using again.
September 21, 2022
Unprompted review
Reply from dwell UK
Good afternoon, thank you so much for your feedback on your ordering experience and I am so sorry about all of this! We always aim for our customers to have an easy experience when ordering with us so we will get this looked into to make sure this doesn't happen to other orders. As Creation are a separate finance company we do need to wait on them coming back to us with the agreement and details needed to process the order before this can be generated and I am so sorry this took so long for both us and them to get actioned. I'm so glad you're happy with your order otherwise! All the best, dwell
Reply from dwell UK
Hello,
Thank you for taking the time to leave us a review, We appreciate all the feedback we get. We are so delighted to hear that you love the lamp and that it was delivered so quickly. We do hope to see you shop with us again soon!
All the best,
Dwell.
Do not buy sofas
Honestly save yourself the disappointment and do not buy sofas from here.I should have stuck to my gut when I contacted dwell within days of receiving the sofa to advise them that it looked worn out.I was fobbed of with an inspection who told me that the sofas would settle in.they have not.They are flat 10 months on and look like they are 10 years old and dwell will do nothing.Have had to go to the ombudsman to try and get some help for sofas I am still paying off.stay away
September 21, 2022
Unprompted review
Reply from dwell UK
Good afternoon, thank you so much for taking the time to leave us a review and I am so sorry to hear there were issues with your sofa! I can see we did send out a third party upholstery company to inspect and resolve the issues and they did advise there wasn't a manufacturing fault with the sofa, and from here we did extend an offer for you to return this within 14 days of being informed back in November due to dislike, but we hadn't heard from yourself until recently in which the 14 days had expired. I am very sorry about this, if you did have any more question or wish to discuss this further please do get in contact with us on 0345 675 9090 (option 3) or by email at info@dwell.co.uk and we will be more than happy to help. All the best, dwell
3rd time unlucky!
This is my third order with them and all three orders were horrible. Dwell has nice stylish object but they have the following problems:
a) quality of furniture is abysmal;
b) customer service is terrible
The coffee table I ordered was so crap quality, I could not believe they were even charging 500£ for this piece of iron.
The dining table I ordered came witjout the screws.
Terrible experience… This company should not really stop trading.
September 2, 2022
Reply from dwell UK
Good morning, thank you for taking the time to leave us a review and I'm so sorry that you have had issues with your orders! I can see we have refunded the coffee table on the order for you and this will go back to the original payment method. Screws for the dining have been requested and as soon as there is an update we will let you know! I am so sorry for all of the inconvenience caused. All the best, dwell
Excellent web site
Excellent web site. Ordered chair. Quality is very good. Thank you
September 17, 2022
Reply from dwell UK
Hi,
Thank you for taking the time to leave us a review. We appreciate all the feedback that we get. We are glad to hear that you have had such a great experience when ordering with us on the website. We hope the chair looks lovely in your home and we look forward to you shopping with us again soon.
All the best,
Dwell.
Loved the side table so much i brought…
Loved the side table so much i brought a second. Delivery was prompt, informed and friendly
September 18, 2022
Reply from dwell UK
Hi!
Wow! we are delighted to hear that you loved the side table so much you purchased a second one!
We hope that they look amazing in your home. Thank you so much for taking the time to leave us a review, We appreciate all the feedback that we get! We hope to see you shop with us again soon!
All the best,
Dwell.
Very inflexible on pricing
Very inflexible on pricing, even though making multi purchases. Discount offered on line, then on chat line told further reduction may be possible and gosh a further £10 was offered. Tried to negotiate further discount but no go!!
September 17, 2022
Reply from dwell UK
Good morning, thank you for your review and feedback. I am so sorry to hear that a further reduction on your order wasn't possible, it is something that would have been looked into for you when the order was placed but if you have any questions you are more then welcome to speak to our customer care team at info@dwell.co.uk. Thank you, dwell.
Reply from dwell UK
Hi,
Thank you for taking the time to leave us a review. We are delighted to hear that you love the products and everything has gone smoothly.
We do hope to see you shop with us again.
All the best,
Dwell.
Reply from dwell UK
Hello,
Thank you for taking the the time to leave us a review, We appreciate all the feedback we get. We are so happy to hear that you found ordering so easy and the delivery was speedy! We hope the products look wonderful in your home and we hope to see you shop with us again soon!
All the best,
Dwell.
My first delivery of the sideboard was…
My first delivery of the sideboard was badly damaged. Made a phone call and received a replacement which was also damaged. Received the 2nd replacement which also damaged and a bolt missing. And still waiting on a phone call!
August 17, 2022
Reply from dwell UK
Good morning, thank you for your review I am so sorry to hear of the issues you have faced with your sideboard.
Please do contact our customer care team on 0345 6759090 - option 3 and they will be happy to discuss your damaged replacement sideboard you have received. Thank you, dwell.
Reply from dwell UK
Hello,
Thank you so much for taking the time to leave us a review, We appreciate all the feedback that we get. We are delighted to hear that the delivery was smooth and that you love the chairs! We hope to see you shop with us again soon.
All the best,
Dwell.
Reply from dwell UK
Hi Claire,
Thank you for taking the time to leave us a review, We appreciate all the feedback that we get. Its amazing to hear that you love the products and that booking delivery was an easy experience for you.
We hope yo see you shop with us again soon.
All the best,
Dwell
Great side table
Ordered a side table with drawer. Delivery was reasonable as product arrived in 5 days well packaged. Quality of finish on the woowork glass & metalwork is excellent.
September 9, 2022
Reply from dwell UK
Hi!
Thank you for taking the time to leave us a review, We are delighted that the ordering process was so smooth. It is wonderful to hear that you love the product and that it looks good in your home!
We hope to see you shop with us again soon.
All the best,
Dwell.
Great Item and good service
September 15, 2022
Reply from dwell UK
Hi!
Thank you for taking the time to leave us a review! we appreciate all the feedback that we get. We are so delighted to hear that you have had such a great experience with us and that you love the item you have purchased with us! hope to see you shop with us again soon.
All the best,
Dwell.
Love my new TV unit
Love my new TV unit. Looks great and is really stylish. The only thing was I had to get help to unpack and assemble the base as this service was not provided .
September 12, 2022
Reply from dwell UK
Hi Mary,
Thank you for taking the time to leave us a review. We are so happy to hear that you love the TV unit purchased with us and it looks wonderful in your home! We are sorry to hear you had some trouble when unpacking and building.
We do however hope you shop with us again soon!
All the best,
Dwell.
Reply from dwell UK
Hi Peter,
Thank you for leaving us a review, We appreciate all the feedback we get. We are so delighted to hear that you love the item and the delivery was smooth, We hope to see you shop with us again soon.
All the best,
Dwell.
I'm sad to say a poor experience
I'm sad to say a very bad experience. The chairs I ordered for my elderly Mum were suddenly 18 weeks delivery... we had no notification of this, and although the customer service said that it would have been on the product page when I ordered, but as someone who is pretty well versed in buying online, it was not visible. Order now cancelled.
September 8, 2022
Reply from dwell UK
Good morning, thank you for your review and feedback and I am so sorry to hear that your order was out of stock and you have cancelled your order.
Unfortunately we do not get told when items go out of stock and the website is kept as up to date as possible to advise customers of the stock levels, but this can change quickly.
Please do not hesitate to contact our customer care team if you have any other questions. Thankyou, dwell.
Online shopping experience
Very well organised website,
I had a very good customer support when purchasing the goods. Delivery dates were a bit lengthy though but no extra cost to it so overall positive experience
September 8, 2022
Reply from dwell UK
Hi.
Thank you for taking the time to leave us a review, We appreciate all the feedback that we get. We are so glad to hear you have had a great customer experience and that you love the products. We do hope you shop with us again soon!
All the best,
Dwell.
Consistently good
We feel we can purchase items of furniture from Dwell with confidence. The product is of a high standard and the ordering and delivery process is well organised.
September 14, 2022
Reply from dwell UK
Hi,
We are so happy to hear that you have had such great experience when ordering with us and that you love the products. We hope to see you shop with us again soon in the future. Thank you so much for taking the time to leave us a review we do appreciate all the feedback we get.
All the best,
Dwell.
First class service so'far..do you get it
This is a review for the customer service advisor not the product itself, which I am still awaiting delivery off. First class website and service can't recommend highly enough. If you have any questions call and ask for Elle's, a customer service mermaid in human form
September 14, 2022
Unprompted review
Reply from dwell UK
Hello,
we are so delighted to hear you have had such a wonderful experience when ordering with us, These lovely comments will be past on to Elle. We do hope that once the items arrive you love them! We look forward to you shopping with us again.
All the best,
Dwell.
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