Bought expensive dining room table and chairs from DFS and delivered in Jan and it was damaged took them to April to get a replacement and its worse than the first one spent £1500 on rubbish and the s... See more
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Bought a side board approximately 4months ago of which has cracked on both laminated front corners. Pictures provided to Dwell as evidence, yet it is being suggested that it is ‘wear and tear’ or ‘im... See more
Thankfully I had a great experience with Dwell despite reading lots of negative reviews after placing my order! The website stated my sofa and chair would be delivered within 6 weeks. I ordered on 3rd... See more
I recently purchased a grey Teno coffee table and 2 matching lamp tables. Delighted with my purchase and Wincanton delivering. I would have given 5 stars but was appalled at the amount of polystyre... See more
Company details
Information provided by various external sources
Dwell stylish modern furniture for the home. We specialise in sofas, upholstery, dining tables, chairs, lighting, bedroom furniture and home accessories at great prices. The best in contemporary stylish designer interiors for the whole home.
Contact info
4th Floor Bank Chambers, 6-10 Borough High Street, SE1 9QQ, London , United Kingdom
- 0345 675 9090
- info@dwell.co.uk
- www.dwell.co.uk
3.3
Average
29K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Fab experience
All the other online furniture shops I have tried have been totally rubbish; especially with delivery. We have bed trying since May to get a bed! Dwell have been great. Hassle free delivery. Short waiting time. I will only use them in the future.
September 14, 2022
Reply from dwell UK
Hi!
Thank you for taking the time to leave us a review. We are so happy to hear that you have had such a wonderful experience with us and you have been able to get a bed. We look forward to you shopping with us again!
All the best,
Dwell.
Unique service and products
I am pleased with the product i ordered. It delivered on time and happy with the customer service.
Great job..thanks
September 10, 2022
Reply from dwell UK
Hi,
We are so happy to hear that you love the product you have ordered with us! we hope it looks wonderful in your home and we look forward to you shopping with us again soon!
All the best,
Dwell.
5 star service from selection to…
5 star service from selection to delivery.
Helpful customer service. Informative, quick and professional delivery. Thank you Dwell highly recomended
September 8, 2022
Reply from dwell UK
Hi,
Thank you for taking the time to leave us a review. We appreciate all the feedback we get. We are so delighted to hear that you have had an excellent experience with us right from the start to finish.
We hope the items you've purchased look wonderful in your home and we look forward to you shopping with us soon!
All the best,
Dwell
I order a TV unit I paid for it few…
I order a TV unit I paid for it few days later they told me they don’t have what I ordered,
September 13, 2022
Reply from dwell UK
Good morning, thank you for your review and I'm so sorry to hear that your TV unit became discontinued during the ordering stage. We're not always aware when the manufacturers discontinue certain items and it is something we are working on to avoid this happening. So sorry about this, if there's anything else you would like to order please contact our sales team on 0345 675 9090 (option 2). All the best, dwell
Good people to deal with.
Very knowledgeable person who dealt with my enquiry quickly and efficiently.
September 13, 2022
Reply from dwell UK
Hi,
Thank you for taking the time to leave us a review. We appreciate all the feedback we get. We are glad to hear that you have had an excellent experience when ordering with us. We hope you love the items once they arrive.
All the best,
Dwell.
The sideboard I ordered arrived with…
The sideboard I ordered arrived with several defects, very disappointing!
September 13, 2022
Reply from dwell UK
Good morning, thank you for taking the time to leave us a review and I'm so sorry that your sideboard arrived damaged! It looks like this is being resolved with the customer care team and I'm glad to see that a new sideboard will be exchanged. I hope everything goes well with the swap over and if you need anything else please do let us know! All the best, dwell
Was the best delivery team
September 10, 2022
Reply from dwell UK
Hi!
Thank you so much for leaving us a review. We will pass these comments on to our delivery team. We do hope you shop with us again soon1
All the best,
Dwell.
Dwell delivered.
September 13, 2022
Reply from dwell UK
Hi,
Thank you so much for taking the time to leave us a review! We do hope you love the items you have had delivered and we look forward to you shopping with us again soon!
All the best,
Dwell.
Dwell came through
Having had recent disappointing experiences when purchasing furniture the process with Dwell went smoothly. Using live chat my questions were answered promptly, giving us confidence to place an order.
September 10, 2022
Reply from dwell UK
Hello,
Thank you for taking the time to leave us a review, We appreciate all the feedback that we get. We are so delighted to hear that you have had such a wonderful experience with ordering with us! We do hope you love the items once they arrive and we look forward to you shopping with us again soon!
All the best,
Dwell.
Brilliant products and excellent service
September 5, 2022
Reply from dwell UK
Hello,
Thank you for leaving us a review, We are so delighted to hear that you have had such an excellent experience with us and that you love the products you have bought. We do hope you shop with us again soon!
All the best,
Dwell.
Very lovely customer service
September 9, 2022
Reply from dwell UK
Hello,
Thank you for taking the time to leave us a review, We are so delighted to hear you have had such a wonderful customer experience with us. We do hope you love your new items and they look lovely in your home! We look forward to you shopping with us again soon!
All the best,
Dwell.
Notch Single bed with double Drawers scratches…
Just unpacked the Notch Single bed with two drawers, ready to start the assembly, I find on the headboard and foot board deep scratches. This is really disappointing as the packaging though slightly broken I was not expecting any scratches. Now trying to get hold of customer services and have to go through the explanation.
September 11, 2022
Reply from dwell UK
Good Morning,
Thanks for your feedback on this matter and apologise that this has happened to your order.
I can see that our customer care team has promptly responded to your enquiry yesterday and provided a few options for you to choose from.
We will remain in contact until this is resolved.
Kind Regards
Dwell Customer Care Team
Reply from dwell UK
Hi,
Thank you for taking the time to leave us a review! We are delighted to hear that you have had such an excellent customer experience. We do hope you love the products you have purchased and you shop with us again soon!
All the best,
Dwell.
Their website is a shambles
Their website is a shambles. We needed a new bed, urgently, so selected one that was available for delivery within 7 days. Paid in full. 7 days later we had heard or seen nothing and, when I 'phoned them, I was told it was going to be 7 weeks. Hopeles!
September 7, 2022
Reply from dwell UK
Good morning,
Thanks for your feed back on this and apologise that this has happened to your order.
On occasions where products are sold out due to high popularity, we immediately let our customers know, and on your occasion we have contact yourself on the first occurrence and a new order is already on its way to you.
If you would like to discuss this further, feel free to contact us on 0345 675 9090.
Kind Regards
Dwell Customer Care team
Reply from dwell UK
Hello,
Thank you for taking the time to leave us a review, We really appreciate all the feedback that we get. We are delighted to hear that you are happy with the product and your service was excellent. We hope you shop with us again soon.
All the best,
Dwell.
Absolute shambles!
Absolute shambles!! Ordered sofa, chair and foot stool. Got confirmation of delivery and took day off as well as organizing for existing furniture to be picked the day before only for Dwell to email me at 5pm the day before delivery to tell me they couldn't deliver as they hadn't received the order from the supplier. When I asked when the re delivery would happen was told it would take another month!! It was clear that something had gone very wrong and that the order hadn't been received by the supplier and therefore manufacturing of the order hadn't even started. Dwell gave me no explanation as to the issue that had caused the delay or what they had done to ensure that it didn't happen again. Despite being £50 out of pocket due to having to rearrange the collection of old furniture at last minute I was offered £10 as a gesture of good will. Won't be shopping there again.
August 27, 2022
Unprompted review
Reply from dwell UK
Good morning,
Sorry that you had to report this to us regarding your experience.
If you can give us your order number, we will definitely look into this for you, please contact us on 0345 675 9090, we will await your response.
Kind Regards
Dwell Customer Care Team
I bought furniture from your company…
I bought furniture from your company again because of high quality, however, the coffee table that I bought was damaged, I do like this table but there is out of stock which I could not get a replacement, I am so disappointed.
September 6, 2022
Reply from dwell UK
Good Morning,
Thanks for your feed back and apologies that this has happened.
We renew our stock and styles regularly to keep our designs fresh and up to date. Unfortunately that has fallen on the coffee table you have purchased. If you would like to, feel free to get in contact with us to continue with the conversation with our customer care team.
Look forward to your response and kind regards.
Dwell Customer Care Team
Defective furniture
Took a while to receive them so excited to assemble and put in place only to find had to request return and wait for a replace due to defective part. No fast track deliver under the circumstance.
September 6, 2022
Reply from dwell UK
Good Morning,
Thanks for your update and apologise that your unit had defective parts.
A replacement has been confirmed for your order and a delivery date is currently pending for your item to be swapped, we will have a discussion with our delivery partners to see if we can allocate an earlier date for you.
Please get back in contact with us through our customer care team on 0345 675 9090.
Kind Regards
Dwell Customer Care Team
I bought 3 chairs with a side Dwell…
I bought 3 chairs with a side Dwell ticket embedded in as a design feature. on3 chair did not have this feature and your eye is constantly draw to the chair without the chair without this feature. spoke to Dwell they were unwilling to replace the chair. 8 found them very unhelpful and had to ask for their complaint procedures.
September 8, 2022
Reply from dwell UK
Good Afternoon,
Thanks for your feed back on this matter and really do apologise that you are reporting this.
I can see that we are still in discussion with your order on our system to achieve the best possible out come for you, if you would like to discuss this further, please call us on 0345 675 9090 and we would be more than happy to help.
Kind Regards
Dwell Customer Care Team
Great service ,quick delivery and…
Great service ,quick delivery and excellent product
September 1, 2022
Reply from dwell UK
Hi,
Thank you for taking the time to leave us a review, We appreciate all the feedback that we get. We are so delighted to hear that you love the product. We hope it looks wonderful in your home and we hope you shop with us again soon.
All the best,
Dwell
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