DWP Reviews 1,404

Disgusting service. My wife and I both worked for over 30 years and I suffered a stroke so asked for help. Tried to get universal credit same forms constantly asking my wife for proof of identity?... See more

Please can you send Hampshire benefits claimants proof rent is paid in arrears. I've already contacted you last year to double check you still pay like this as abri housing are bullying me and most li... See more

Contrary to government spin people such as myself are being denied pip. I have severe mental health problems depression , anxiety , o.c.d etc and have been denied twice for having reasonable physical... See more

Had my tribunal video link up this morning . Delayed until December . Why? Because the DWP did not send the letter to me outlining on a "point of law" why I did not receive backdated JSA after my form... See more

I had to ring these people today and as usual they were amazing, I know it takes time to get through but once you do get through to a human, just remember they are human, Today a person went out of th... See more

Phoned DWP on behalf of a client to request a reasonable adjustment for them to communicate on their UC transition. 55 minutes later they cut off the phone call after claiming the call handler was ful... See more

Migrated to universal credit. Told them out of honesty i got two DWP ESA payments when should have stopped Got £1500 on the basis of transitional payments protection. They then deducted £950 meaning... See more

Abri housing are threatening to kick me out over the arrears you owe them. Send us letters in Hampshire to confirm rent is paid in arrears by a month. I am sick of dealing with idiotic people and repe... See more

Incompetent, unreachable and a disgrace for a department of state. Citizens pay into a state system tax and national insurance allowance their working lives and this is the shambolic result. Unable to... See more

Another vile regime. I contacted them to ask a few questions about my pension. After trying to prove my identity the rude woman on the other end said I didn't pass security. I made a complaint but... See more

If a couple over 75 is receiving pension credit which entitles them to free TV LICENCE. You would think on the demise of one, pension credit would continue along with free TV licence. But that’s too e... See more

In the 37 calls that our company has placed in the last month 21 of the advisors have hung up. Untrained, half awake sitting in their underwear “working from home” Useless - can’t actually act... See more

Anyone at DWP that contributes to the death of disabled and vulnerable people need locking up in prison and never letting out. And I know you read these reviews, you KNOW you’re guilty of such cri... See more

I went to an appointment today at my local job centre was immediately told to produce some photo Id, l explained that I didn't have any and didn't generally carry my birth certificate around. I was... See more

Had a recent appointment, I have also been sanctioned, when I complained over the phone the man I spoke to was very dismissive and talked over me, he was also quite patronising. The sanction caused m... See more

These are bullies end off and simply because we spend years of paying taxes without even questioning why they take our money yet when we need help because of our disabilities we need to go through an... See more

Been calling since March 25. Wrong amount on Debt letters. Asked for statements since 2022. Not arrived, written letters and sent in the dwp debt freepost letter. Dwp confirm wrong address. Complaints... See more

Got intouch with me regarding £166 i owed them, no idea what it was for? I've been in my current job 8 years btw, so this is old. Anyway i ignored it thinking it was a mistake but then they got Intou... See more

I phoned DWP this morning to give some further information on a claim that a member of my family is making. The lady that I spoke with (Julie) was the consummate professional, polite, friendly and... See more

I applied for pip as I have serious mental health condition and after being treated badly from the start, I was given a zero score. I've been refused jobs because of the condition or had to prove mys... See more

Disgusting ethics. 0 Stars isn’t an option. They have been wrongly stealing money from my wages for 6 months & haven’t helped me sort it despite multiple calls & letters sent with recorded delivery... See more

STRESS OF DEALING WITH DWP RESULTED IN A HEART ATTACK. I can't even begin to explain the situation but I'll try. Ive been trying to resolve an issue with DWP for months. Not getting anywhere so I... See more

Hi I am struggling with pain and weakness in my right arm at the moment along with many other surgeries and conditions so needed help today with filling in a PIP form. I phoned the number on the for... See more

DWP are totally incompetent. My disabled sister received a redemption letter to change to universal credit . As she has severe learning difficulties. I called them on her behalf and spoke to a membe... See more

i am disabled exmilitary veteran in wheelchair now, i neede to contact pip dwp for copy of my award letter, it took 30 mins waiting on phone ,then i got an answer the man was very kind understanding,... See more

Preston UC deducted £908 in Julys payment. Because i got ESA support group in June through their mistake I have no money for rent. And am going to default. I'm petrified of WCA/ sanctions/ being orde... See more

I have written numerous letters of complaint and nothing!! Been 6 weeks + now and they have not responded. I call and get passed to different departments, no one will answer me. The stress has lead... See more

After illness and having apace maker fitted and being signed off by the doctor and receiving no benefits at all i tried to claim ESA have been refused as my NI payment was not allocated although i hav... See more

July 17th I called to make a claim for my poorly mother. The first person I connected to had a line that continued to go quite and he cut the call mid way, the second time I called the women who answe... See more

DWP are a joke.Retired at the end of June.Nearly 8 weeks later ,numerous phone calls to the DWP.for my pension to be paid and still nothing.Recieved a letter explaining that my pension would be paid o... See more

Just had a very distraught mother contacted by DWP saying she owed money after my Dad had passed away 7 months prior. My mother had absolutely no idea what was in my Dads bank account and to be hounde... See more

call backs are never fulfilled, most (not all) agents are rude and try to pass you on to someone else or put you back on hold any chance they get. Ive been waiting for two months to get my JSA appoint... See more

if i could give 0 i would - i called number of times to change details for my 80 year old mum and was told to call back 4 times with different options! absolute joke and then i gave information and ha... See more

Applied for my child's PIP today, the individual I spoke on the phone had a strong accent which made it difficult to understand them. They also read a lot of information very fast, for a vulnerable pe... See more

I don't usually use my uc journal. But due to me moving home ? I needed to get information for my rent & my uc payments ? After uc making the mistake of putting the rent in my account instead of the... See more

DWP payment of my £11 per week UK Pension was suspended because I did not complete a life certficate. The form is pages long and requires a notary to sign. DWP can keep their measly £... See more

Phone about making PIP assessment. Severly struggle with autism / severe mental health issues. Initial statement says we aim to treat people fairly and with respect. I disagree girl was thoroughly r... See more

I hand a letter say owe 9563.64 From Jan 2024-to march 2025 and they will send me a letter that this will come out of (benefits)if there is and when this reaches court this will be taken out m... See more

The Decision Maker knocked back my request for backdated JSA when I found out my last employer illegally withheld my wages. Elusive Decision makers, up a mountain in Scotland or Wales

I have just had a home visit from Beverley from DWP regarding my Universal credit and housing benefit claim. Beverley was absolutely brilliant 🌟 arriving on time and a pleasure to meet. Thank you B... See more

She sits there so refined with one thing on her mind You find a job or suffer sanctions designed to concentrate the mind Dispensed by Lola, the witch from dole-A Don't try to tel... See more

esa to uc claimant here as was sent migration note in post. i called yesterday as i was confused about one of the questions on the application form. (im autistic and have severe anxiety that aff... See more

The DWP, aka the government! This is directed at Carer's Allowance(possibly other financial support?) .When people apply for this benefit (others too I guess?),they only apply due to needing suppo... See more

BIGGEST BUNCH OF CLOWNS! 1hr & 18MINUTES WAITING ON PHONE JUST TO CHANGE HOUSE ADDRESS! AUTOMATIC ANSWER SERVICE IS A WASTE OF TIME !! WHY CAN YOU NOT PUT A REAL PERSON ON A SWITCHBOARD INSTEAD OF... See more

Absolutely disgraceful, Been trying to talk to someone for three days !! As I write this I have been on hold from 8.30 this morning now 10 . 15 am . Agents what agents ! Terrible way to start your day... See more

Assessment not carried out correctly Fasle information Not listened to Judging on paperwork not real day to day This is for Pip now applying for tribunal Bad and poor service

I called to enquire about an issue for a care client and spoke to a lovely lady called Seth on 10/11 who provided an exceptional level of customer service, with excellent communication skills, a polit... See more

I have rung the Future Pension Centre 8 times and been cut off every time. The option it asks me to choose no 2 is completely silent, and after a few seconds cuts you off. It is laughable that before... See more

SICKENING DWP STAFF . Dwp staff and managers are the real DREGS of society. Low IQ's, No hopers, desperados, pension watchers, low achievers given a little bit of power which goes to their head... See more

DWP ARE A JOKE. my payment is due on 26th december 2025 I get it on 24th December how the hell am I suppose to do a Christmas shop there be nothing in the stores these are a joke how they treat peopl... See more

I spoke to Melanie regarding an issue with PIP for my daughter. I can't praise her enough, she showed great empathy and understanding of the situation. We need more Melanie's in this world