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Dyno-Rod Reviews 47,060

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, often highlighting their polite and respectful demeanor. The service provided is frequently described as excellent, with many people appreciating the efficiency and effectiveness of the work. Reviewers also commend the quick response times and the clear explanations provided by the engineers. However, some customers were dissatisfied with the communication from the company, citing issues with inefficient communication and difficulties in arranging follow-up work. A few other people also felt that the initial diagnosis of their problems was poor, leading to unnecessary delays or incorrect solutions.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, frequently highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Customer service

Customers generally report positive experiences with customer service. Many reviewers praise the helpfulness... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers found it very easy and simple to contact... See more

Response time

People report positive experiences with response times. Many customers praise the fast action, quick... See more

Based on these reviews

Rated 5 out of 5 stars

The fall pipes running from the en suite & family bathroom came away from the side of the house during the night, leaving some waste from the bathroom and toilet on the driveway. Keiran arrived aro... See more

Company replied

Rated 5 out of 5 stars

Had a leak from the water tank in the loft. Nick Bowen came out the same calling us 45 mins before he arrived. He quickly located the problem and made sure was safe including the electrics. He even ga... See more

Company replied

Rated 5 out of 5 stars

Ben P (22E) was exceptional when fixing and replacing our water tank after a leak. Friendly, respectful, on time, tidy, explained everything to us and seemed very knowledgeable. Ultimately did a great... See more

Company replied

Rated 5 out of 5 stars

Very easy and simple to contact and arrange a call out. The engineer phoned to say he was on his way and arrived within 30 minutes. The engineer quickly identified the source of the problem and act... See more


Company details

  1. Plumber
  2. Drainage Service

Written by the company

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Contact info


4.8

Excellent

TrustScore 5 out of 5

47K reviews

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Rated 5 out of 5 stars

Adrian is an amazing professional…

Adrian is an amazing professional plumber that works at dyno
We definitely need more like him
Thanks Adrian for your work of skill :)

April 22, 2026
Unprompted review
Dyno-Rod logo

Reply from Dyno-Rod

Hello June, we appreciate you taking the time to share your feedback on Adrian's visit to your South Croydon home - where he fixed the shower! We're so happy to hear that the plumbing service met your expectations. Thank you very much!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)

Rated 2 out of 5 stars

The guy who came was not very nice or…

The guy who came was not very nice or helpful. He was in a rush as if he was late to go somewhere else. He left the work sheet which was crumpled and tea stains on it. He didn't fix the problem, said couldn't tell why the bath was leaking and gave a poor, unreasonable guess of why it may be leaving. Something we know is not the case. Overall very dissatisfied.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Matthew the plumber was a great guy and did a great job!

Matthew the plumber was a really nice guy and did a great job ! Good communication around arrival time. Arrived on time. Quickly diagnosed the fault and carried out the repair. Everything was left clean and tidy afterwards. Would highly recommend Matthew and Dyno Rod

April 22, 2026
Unprompted review
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Reply from Dyno-Rod

Hello Tina, we appreciate you sharing your feedback. We're happy to hear that Matthew was a really nice guy and did a great job fixing the leaking pipe in your Wokingham home, with good communication and a tidy finish. Thank you for the recommendation!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)

Rated 5 out of 5 stars

I booked in with Dyno Rod through my…

I booked in with Dyno Rod through my builders reccomendation.He mentioned it was the best company around and dont use anyone else.To be honest I didnt check for reviews which I always do and went ahead.
I am soo pleased with the service I received from the first point of contact to the wonderful Wayne coming to do the job.He was very professional and respectful of my home while carrying out the work.Job done and everything back to normal.Thankyou Wayne for the fab work and Dyno Rod for a fabulous service

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Good engineer

Good engineer, clean job, kept well informed

April 22, 2026
Unprompted review
Dyno-Rod logo

Reply from Dyno-Rod

Hello Colin, we appreciate your positive feedback and are happy Ben kept you informed and did a clean job when working in your Leatherhead home.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, friendly and professional service all around from the lady on the phone to the gentleman ( Stuart)that sorted my drainage problem.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Mike was brilliant

Mike was brilliant! Cheerful and with a great ‘can-do’ attitude. He came on time and sorted my problem without fuss. Couldn’t be better

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Ben P and Charlie K were great they…

Ben P and Charlie K were great they fixed our water tank so we no longer have a leak and other the issues have also been resolved. Arrived on time, great communication, clean and tidy, took time to explain everything. Thanks guys

April 13, 2026
Unprompted review
Dyno-Rod logo

Reply from Dyno-Rod

Hello Sarah, we're happy the water tank issue is resolved and other problems are fixed. We appreciate that they were punctual, communicated well, kept everything clean, and explained the process thoroughly.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)

Rated 5 out of 5 stars

The plumber Anthony arrived very…

The plumber Anthony arrived very quickly having reported the issue only 3 hours before he repaired the sink waste problem within 15 minutes replacing the push up waste very satisfied with the professional work

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

ASHLEY was very helpful

ASHLEY was very helpful, explained everything very clearly. Very professional and courteous.
Work finished to a high standard.

April 22, 2026
Unprompted review
Dyno-Rod logo

Reply from Dyno-Rod

Hello Linda, we appreciate you sharing your feedback! We're happy to hear that our service was helpful, clear, professional, and courteous, and that the work was completed to a high standard in your Aldershot home.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)

Rated 5 out of 5 stars

Efficient and professional

Your operative was very efficient. Arrived promptly as agreed on the phone. He appears to have done a thorough job of removing the debris and blockages. Would recommend.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Elliot

Outstanding service from Elliot, was very nice and helpful, he was able to diagnose my issue and provided a replacement cylinder. He even took time to show me the best way to use it with my current system

April 22, 2026
Unprompted review

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