Dyson UK Reviews 38,216

Without doubt, the worst buying experience I have ever had. The vacuum cleaner was lost by DPD, the delivery company, then the absolute impossibility of getting any sense from Dyson or DPD was the most frustrating thing I have ever encountered. Their customer services was literally non-existent. No help at all. When I eventually got through, on line, it was to an AI bot, pretending to be an actual person, with constant assurances and promises from the 'bot' that my vacuum would be delivered soon...it wasn't. More time wasted, more aggravation. I was told that their 'team' would get in touch...they never did, they just ignored it all. Eventually, after no help from Dyson, and being told that I couldn't contact the delivery company, I did just that and sorted my own delivery out. DPD, the delivery company were just as incompetent as they once tried to deliver it to the wrong address and then wanted to blame me. Anyway, after paying for a fast 48hr delivery, I finally received my vacuum a month later, and only after I contacted the delivery company myself. I will never again buy anything with the 'Dyson' brand name as I truly believe, after my experience, that they care nothing for their customers.

Don't be fooled by the shiny advertising, 'innovation', and high prices that are meant to represent quality. As far as I can see, Dyson has now been farmed out to the lowest bidders for everything. Tragic end to a really promising business.

I bought a V8 and honestly it’s just alright. Suction is strong and it picks up dust and hair really well, especially on carpets. It’s also easy to use and feels nice in hand not bulky like older vacuums so I guess that's the biggest plus but the price doesn't justify it.

My Dyson robot hoover has lost connection

It is obvious that the people in the support team do not understand the problem

It is now escalated and I have to wait 3 to 5 days to hear.

Given the expense of the machine this is not satisfactory

Horrible customer service- one actually insulted and hung up on me. Terrible repair service within warranty period! They took my V15 away and I have been waiting over 3 months now with no update. Everytime I call, all I am told is they are waiting for a part yet they sell new products everyday. I know someone who has been waiting 10 months! Obviously they want you to get tired of waiting and just buy a new one- never again! For a product that costs over £600. DON'T BUY DYSON!

Never and ever again from Dyson.

I bought a vacuum cleaner for £600, but it kept getting stuck and stopping on my carpets. Customer service acknowledged the issue and sent a replacement head. Unfortunately, this did not resolve the problem, so I returned the machine.

The return was delivered within 3 days, and I have full proof of delivery from DPD. Despite this, I was first told that the item had not been received and that I needed to wait 14 working days. Later, I was informed that it had been received but could not be located in the warehouse, and I was asked to wait another 14 working days.

After that, I was told there was a system glitch and that I needed to wait an additional 5 working days. Now, once again, I am being told to wait even longer.

I have been chasing my refund for weeks despite having clear proof that the item was delivered. It is unacceptable that I have to repeatedly follow up and effectively beg to receive my own hard-earned money back.

This experience has been extremely frustrating and disappointing. I will not be purchasing from Dyson again

I purchased the Dyson Slim v12. It works okay to start with but is not up to standard for a company positioning themselves as a premium product. It had a fault where it would consistently cut out every few seconds making it unusable. When I looked into this it seems a common fault, and a family friend had the same fault around the same time, just after 2 years. Trying to get through Dyson chatbot is painful (you can’t contact them on the phone). The solution to this common problem is for the customer to pay for a new cyclone (in effect the entire main hover). I decided against paying £130 for the part and put that towards a different company who offers a 5 year warranty. It’s my second Dyson hoover and both have broken around the same time period. Won’t be a customer for the third time.

Dyson Customer Support,,

My experience with Dyson has unfortunately not been a one-time issue, but rather a repeated pattern of unresolved customer dissatisfaction over the years.

Firstly, while living abroad, we purchased a Dyson V11 Animal. After relocating to Turkey, the product was excluded from warranty coverage. In addition, we experienced the well-known trigger failure issue with this model. Despite contacting Dyson multiple times, no support or solution was provided.

A few years later, I purchased a Dyson Airwrap. At that time, many online retailers were offering this product with complimentary gifts. However, despite purchasing directly from Dyson’s official store, no such offer was provided to us. Even after requesting support, no resolution was offered. Shortly afterward, Dyson launched its own campaign for the same product.

Most recently, on January 26, 2026, I purchased a Dyson V16 Piston Animal via Dyson Turkey’s official website for 41,499 TRY. Despite my previous negative experiences, I chose to trust your brand again and purchased directly from your official channel.

However, shortly after my purchase, I noticed that the same product is now being offered with a free “Fluffy Optic Cleaning Head” as part of a campaign. Considering my past experiences, this creates a strong impression that I am consistently excluded from Dyson campaigns and goodwill gestures.

I contacted Dyson Turkey regarding this matter. Unfortunately, Dyson Turkey once again failed to provide any assistance or resolution.

This situation:
- Demonstrates a recurring pattern of poor customer experience
- Raises concerns regarding fairness and equal treatment among customers
- Significantly damages trust in the Dyson brand

My request:
- To be provided with the “Fluffy Optic Cleaning Head” free of charge, in line with the current campaign
- To have this matter reviewed under Dyson’s global customer satisfaction standards

Otherwise, I will continue escalating this matter through official authorities such as Tüketici Hakem Heyeti, Ticaret Bakanlığı, and CİMER, and will continue sharing my experience publicly across Dyson global channels and international consumer platforms.

I kindly request that this matter be reviewed and resolved at a global level.

Don’t waste your money!
Spent £250 on a Dyson hairdryer - bought it 3yrs ago - after the first month it broke - and it was so difficult to get a replacement from Dyson. It was a real challenge. Despite sending into them multiple videos showing it not working, they were not particularly helpful and hesitant to send out a replacement. They did eventually. Now the replacement I’ve had just less than 3 years and it’s now BROKE. You think paying £250 from what is supposed to be a high-end reputable brand - you think it’s a hair dryer ‘for life’ … NO. Wish I’d never bothered. Plus, the hairdryer when working was a bit of a let down. Powerful - but didn’t get hot enough. Wish I’d not bothered. Lesson learnt. I’m going back to a cheaper option costing £25 … 10% cost of a Dyson but actually works better. You’re paying for the name and it’s pretty rubbish. Don’t waste your money!

Bought a battery with Dyson as my landlord's hoover had depleted. Landlord then bought a new hoover. Tried to return the battery unused but hadn't noticed that there was a different return period on hoovers (35 days) and accessories (14 days - the legal minimum). So unfortunately couldn't. Appreciate it's the policy but felt a bit caught out and disappointed.

I purchased an expensive Dyson V11 cordless vac just over two years ago expecting it to be reliable and long lasting. It had always be well looked after but has now developed a fault. Dyson correctly say it is now out of warranty and want a small fortune for replacement parts. In my opinion the product was / is overpriced and not really fit for purpose. Avoid this company if you can.

I bought a refurbished fan from Dyson. After 3 months the PCB failed so I had to send it in for repair. I waited 2 weeks for the collection + 1 more week to get the repair back. When I got it back, the fan had a new issue and I was not able to connect to the fan so I had to send it back again. Now I have to wait 1 more week for collection and I don't know how long for the repair.

This is terrible service. Especially for devices that are so overpriced.

Trafford centre Dyson store

Whilst getting my Dyson box personalisation .There was some initial miscommunication regarding recording, which we fully understood and respected, as we only intended to take a photo at the end.

While the staff member completing the personalisation was polite and helpful, his colleague’s ‘Paul’ behaviour made the experience very uncomfortable. Making repeated comments about previous customers just coming in to get boxes personalised and hovering around us unnecessarily, which created an awkward and unwelcoming atmosphere.

I was also unhappy with the final prsonalisation. The staff member carrying it out indicated that it could be changed, however his colleague stated that he would not be changing it. Due to the discomfort caused, I did not feel comfortable raising it further at the time and we left it.

Not quite sure what to use to store my Dyson now

Charged me an extortionate price for a vacuum cleaner with all sorts of promises about excellent customer services. Their website has now been down for 2 days and you can't talk to a person (gave up after hanging on for 39 minutes). Robotic chat with someone overseas was completely useless. Wouldn't buy Dyson again.

I order air purtifier.

Order never arrived .No tracking information
Terrible costumers service I had to call them several times email and no help .
Finically after 2 weeks I get hold of them they say sorry but we had technical issue and you’re order was not complete no explanation no help then waiting for refund 2 weeks no compensation at all
I can’t belive costumer service at this brand it is at this level .
Terrible expirience

Has started spamming my business.

Multiple emails a day. Never unsubscribes. Email address wasn't in use and the person doesn't exist - catchall made sure it was noticed.

Very disappointing experience with Dyson.

I received a Dyson product as a Christmas gift (purchased in November), and after just over one month of use, it developed a fault.

Dyson arranged a repair, and my device was collected on March 6th and delivered to their warehouse on March 10th. I was told the repair would take 5–7 working days.

However, after waiting well beyond this timeframe, I was informed that Dyson is now unable to locate my device.

Despite losing my product while it was in their possession, Dyson has refused to provide an immediate replacement or refund and instead asked me to wait even longer for an internal investigation.

This is completely unacceptable. A company of this size should take full responsibility and resolve the issue immediately.

I am now forced to escalate this matter through the retailer and consumer authorities.

Very poor customer service and extremely disappointing experience.

I paid £800 for a cordless Dyson hoover and after just 2 years it needs a new body replacement as the start button isn’t working correctly. This will cost £160!!!!

my last dyson hoover lasted ten years.

my new dyson hoover broke in 3 months. currently on the phone and they are unable to get a replacement without first taking the hoover for 7 days ( can’t pick up until the end of the month aswell )

paid nearly £380 and should of been £500 for a dyson with all the trimmings and mop attachments.
service from the lady on the phone was great but her supervisors wouldn’t not do anything to help. awful and can tell from previous review and reddit posts that dyson have gone down in everything

daniel walley - 30th november purchase date

My Dyson went on fire 4 weeks ago, I've emailed them and they insist on repair and return, after what happened I don't believe their products are safe. Be careful and maybe buy another brand with proper safety and care