Dyson UK Reviews 38,210

Absolutely disgusted with Dyson UK. My 18-month-old V12 (£450) failed, and the service was a nightmare. The Live Chat agent (Tarun P) was patronizing and discriminatory, suggesting I needed my husband's 'presence' to apply for a repair.

Despite explaining that I have an ASTHMA patient and a cat at home—making daily vacuuming a medical necessity—the agent refused to provide a collection date earlier than April 17th (a 9-day wait). When I pushed for a manager, the agent simply GHOSTED me and closed the chat.

Dyson is happy to take your £450 but abandons you when the machine fails. I am now filing reports with Trading Standards and the CEO's office. Avoid this brand if you value customer care or have health concerns.

Not at all happy, for the price you pay for these vacuum cleaners, the customer service team is hopeless.They say that they'll send you parts out under guaranteed.Then they just don't turn up. This is a last dyson I ever buying as there's so many better options anywhere on the market.
Owful.

What an absolute load of rubbish. Make an expensive purchase and don’t get any email confirmation by 24 hours later and supposed to be next day delivery.
Live chat tells me if it’s not confirmed on 24 hours it’s not being processed, with no explanation why! Facebook messenger tells me they can’t find my order even when I give my order number that I finally managed to find online. They can’t find my order with any of details ? Rubbish. Keep telling me to ask for a chargeback from the bank for no other reason than my credit card payment isnpending ( pending means waiting for the supplier to collect the payment !!) utter rubbish customer service for such high end products and high prices

Vacuum head was broken. Called customer support today on Easter Sunday, the advisor was polite and efficient. New head was ordered to be delivered in 3 days time. Best vacuum we’ve ever owned

I ordered a cordless vaccum and immediately realized I really didn't need it as I have an old but good Dyson, but on the Dyson website there is no way to cancel your order. As it was just after 6pm, I had to wait till the next morning to phone them. I asked to cancel the order but was told I couldn't as it was already at the warehouse! and now needed to wait until I got an email to say which courier was being used, so when I got that email I phoned again and this time they said I should just not accept the order and the item would be sent back to them. Well DPD tried to deliver it, I just didn't answer the door but then they tried agaon the next day and without any say so from me they left it with my neighbour. So I had to phone Dyson again to get a returns label. I sent it back with the Post Office and kept the proof of posting. I was told that once they got the item back it would take up to 14 days for my refund to be purchased! I got emails from DPD to say it was collected and then delivered to the Dyson warehouse but heard nothing from Dyson. After 14 days I still had heard nothing so phoned them again, gave them a photo of my POP, they phone back to say the warehouse got the box but that it was empty!!!! Has this ever happened to anyone before? I've never heard of such a thing. So they're investigating the issue and will get back to me. My question is if the box was empty, why did Dyson not contact me? It seems very suspicious, this whole thing, who would have stolen the contents of the box ? Dyson warehouse staff or DPD? In the meantime still no refund in sight. I am beyond frustrated by this and the Dyson chap I spoke to had the cheek to say that next time I think of ordering from Dyson to make sure it's something I need!! Although he was helpful, I just feel Dyson's service is deplorable, they should give one an option to cancel an order before it is sent, they also should process a refund within 3 working days, not 14 days. and what protection has the customer got when now things are being stolen from the box and the box being sent on it's merry way?

My airwrap is faulty but under warranty. Twice it has been sent to Dyson for a repair and been returned to me still broken. This has been going on for about 8 weeks now. I called again to say it is still not working but because when they video call I sometimes don’t catch the issue on the call they tell me to call back and they can’t help me. I’m treated as though I’m lying when I just want my machine working again. I just don’t understand how they tell me it is working fine when it is constantly cutting out on me. The engineers are obviously not testing properly. So I have a broken Dyson and no one is helping me.

Great products, if you happen to be an engineer who loves constantly diagnosing faults. The vacuum cleaners don't last 12 months, and when they do work, most of your time is spent trying to figure out which part of it is blocked. Avoid.

What a joke your replacement filters for the dyson air purifier Hj10 is never in stock whats the point of seling the air purifier if u never have the replacement filters in stock I would mind but its not has if it was the cheap opinion when getting a air purifier sort your stock levels out

It's beyond belief how bad this company is. To have such a well engineered product and then not be able to run a company that sells it is just a shame. I cannot stress enough what a wasteland you enter when trying to resolve an issue. I know it's an esoteric analogy, but dealing with Dyson is like reading Kafka's The Trial. Save yourself the misery and deal only with a retailer if you must own the product.

I paid £429.99 for an Airwrap because of Dyson’s "Next Day" guarantee. It was 3 days late, causing actual loss of business revenue .
​Dyson’s response? A derisory £25 offer that insults our professional time. I’ve already cancelled plans to buy a second £430 unit . You've lost £860 in sales over an £80 dispute.
​"Price is what you pay; value is what you get. I paid a premium price, but Dyson provided zero customer value by failing their delivery contract and ignorance

Avoid at all costs.

I was charged three times for the same item due to a glitch on Dyson’s website. I was advised to reject two of the deliveries for a refund, which I did. However, I am still awaiting refunds after more than two weeks, despite this being the stated timeframe.

The most frustrating part is the complete lack of ownership from customer services. Each time I call, there appears to be no clear understanding of my case, despite being told it is updated after every interaction. I have been promised call-backs that never happen, and on one occasion, my call was disconnected when I challenged unclear information.

There appears to be no effective complaints or supervisory process, only front-line staff with limited authority and an “escalation team” that does not follow up.

As a Dyson customer of over 20 years, this has been extremely disappointing. While the products may still be of good quality, the customer service and aftercare have significantly declined.

I would not feel confident purchasing directly from Dyson again based on this experience. Case number 53169804 (orders 1507350952 & 1507350836).

Ordered air wrap id for partners birthday. Meant to be next day delivery. Not arrived after 3 days so rang customer disservice and was told they would check with warehouse and contact me back. They never. Rang 2 more times with same result. Rang again to cancel order, was told that authorisation needed and would ring me back. They never. Opened paypal dispute. Took 6 weeks in all to get refund. Ordered similar (probably better) product from shark, over 100 pounds cheaper, arrived in 2 days

Without doubt, the worst buying experience I have ever had. The vacuum cleaner was lost by DPD, the delivery company, then the absolute impossibility of getting any sense from Dyson or DPD was the most frustrating thing I have ever encountered. Their customer services was literally non-existent. No help at all. When I eventually got through, on line, it was to an AI bot, pretending to be an actual person, with constant assurances and promises from the 'bot' that my vacuum would be delivered soon...it wasn't. More time wasted, more aggravation. I was told that their 'team' would get in touch...they never did, they just ignored it all. Eventually, after no help from Dyson, and being told that I couldn't contact the delivery company, I did just that and sorted my own delivery out. DPD, the delivery company were just as incompetent as they once tried to deliver it to the wrong address and then wanted to blame me. Anyway, after paying for a fast 48hr delivery, I finally received my vacuum a month later, and only after I contacted the delivery company myself. I will never again buy anything with the 'Dyson' brand name as I truly believe, after my experience, that they care nothing for their customers.

Don't be fooled by the shiny advertising, 'innovation', and high prices that are meant to represent quality. As far as I can see, Dyson has now been farmed out to the lowest bidders for everything. Tragic end to a really promising business.

I bought a V8 and honestly it’s just alright. Suction is strong and it picks up dust and hair really well, especially on carpets. It’s also easy to use and feels nice in hand not bulky like older vacuums so I guess that's the biggest plus but the price doesn't justify it.

My Dyson robot hoover has lost connection

It is obvious that the people in the support team do not understand the problem

It is now escalated and I have to wait 3 to 5 days to hear.

Given the expense of the machine this is not satisfactory

Horrible customer service- one actually insulted and hung up on me. Terrible repair service within warranty period! They took my V15 away and I have been waiting over 3 months now with no update. Everytime I call, all I am told is they are waiting for a part yet they sell new products everyday. I know someone who has been waiting 10 months! Obviously they want you to get tired of waiting and just buy a new one- never again! For a product that costs over £600. DON'T BUY DYSON!

Never and ever again from Dyson.

I bought a vacuum cleaner for £600, but it kept getting stuck and stopping on my carpets. Customer service acknowledged the issue and sent a replacement head. Unfortunately, this did not resolve the problem, so I returned the machine.

The return was delivered within 3 days, and I have full proof of delivery from DPD. Despite this, I was first told that the item had not been received and that I needed to wait 14 working days. Later, I was informed that it had been received but could not be located in the warehouse, and I was asked to wait another 14 working days.

After that, I was told there was a system glitch and that I needed to wait an additional 5 working days. Now, once again, I am being told to wait even longer.

I have been chasing my refund for weeks despite having clear proof that the item was delivered. It is unacceptable that I have to repeatedly follow up and effectively beg to receive my own hard-earned money back.

This experience has been extremely frustrating and disappointing. I will not be purchasing from Dyson again

I purchased the Dyson Slim v12. It works okay to start with but is not up to standard for a company positioning themselves as a premium product. It had a fault where it would consistently cut out every few seconds making it unusable. When I looked into this it seems a common fault, and a family friend had the same fault around the same time, just after 2 years. Trying to get through Dyson chatbot is painful (you can’t contact them on the phone). The solution to this common problem is for the customer to pay for a new cyclone (in effect the entire main hover). I decided against paying £130 for the part and put that towards a different company who offers a 5 year warranty. It’s my second Dyson hoover and both have broken around the same time period. Won’t be a customer for the third time.

Dyson Customer Support,,

My experience with Dyson has unfortunately not been a one-time issue, but rather a repeated pattern of unresolved customer dissatisfaction over the years.

Firstly, while living abroad, we purchased a Dyson V11 Animal. After relocating to Turkey, the product was excluded from warranty coverage. In addition, we experienced the well-known trigger failure issue with this model. Despite contacting Dyson multiple times, no support or solution was provided.

A few years later, I purchased a Dyson Airwrap. At that time, many online retailers were offering this product with complimentary gifts. However, despite purchasing directly from Dyson’s official store, no such offer was provided to us. Even after requesting support, no resolution was offered. Shortly afterward, Dyson launched its own campaign for the same product.

Most recently, on January 26, 2026, I purchased a Dyson V16 Piston Animal via Dyson Turkey’s official website for 41,499 TRY. Despite my previous negative experiences, I chose to trust your brand again and purchased directly from your official channel.

However, shortly after my purchase, I noticed that the same product is now being offered with a free “Fluffy Optic Cleaning Head” as part of a campaign. Considering my past experiences, this creates a strong impression that I am consistently excluded from Dyson campaigns and goodwill gestures.

I contacted Dyson Turkey regarding this matter. Unfortunately, Dyson Turkey once again failed to provide any assistance or resolution.

This situation:
- Demonstrates a recurring pattern of poor customer experience
- Raises concerns regarding fairness and equal treatment among customers
- Significantly damages trust in the Dyson brand

My request:
- To be provided with the “Fluffy Optic Cleaning Head” free of charge, in line with the current campaign
- To have this matter reviewed under Dyson’s global customer satisfaction standards

Otherwise, I will continue escalating this matter through official authorities such as Tüketici Hakem Heyeti, Ticaret Bakanlığı, and CİMER, and will continue sharing my experience publicly across Dyson global channels and international consumer platforms.

I kindly request that this matter be reviewed and resolved at a global level.