I needed some shelving units but really didn't know where or how to start; so, I started on their website which provided a lot of options and various size configurations which really helped me scope a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This website and this company have been ideal for our material handling needs. When we need a specifically sized load strap, I order it here and it comes within a week or two. Only complaint is... See more
Company replied
I sent a message through the website portal requesting specific product information and have yet to hear back. About 2 weeks ago now. Perhaps they busy with existing customers and are not able to a... See more
Company replied
Ordered a case of oil absorbent socks and after the shipping arrangements were done, it was sent out quickly. The socks work nicely for skimming off oil that is floating on the surface of the water wi... See more
Company details
Information provided by various external sources
Find low prices on warehouse equipment like cabinets, shelving, pallet racks, cranes and workbenches.
Contact info
3507 San Angelo, 78572, Mission
- 956-465-4177
- andrew@e-rackonline.com
- www.e-rackonline.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had ordered 4 wardrobe cabinets when …
I had ordered 4 wardrobe cabinets when the cabinets arrived the the 3 point locking rod assembly was missing on all 4 of the cabinets. Now I have 4 cabinets that I can do nothing with. I tried emailing customer service about my issue and have not received any email or information back.

Reply from Material Handling Solutions LLC
The man I talked with over the phone …
The man I talked with over the phone was excellent. I appreciate his great help!
QUICK SERVICE AND DELIVERY
Very good products services
Very good products and services. It's a pleasure doing business with Mr. Cook.
We received an email thanking us for …
We received an email thanking us for our purchase. We didn't make a purchase.

Reply from Material Handling Solutions LLC

Reply from Material Handling Solutions LLC
The product was quality, lacked shipment tracking info.
The product was quality. The biggest issue was: I didn't know where the product was, when it was shipped or predicted to be delivered. I,don't like leaving items on the front door. I contacted the seller about tracking information & got a tottly eronious answer with no follow up as indicated.
I ordered a product over a month ago …
I ordered a product over a month ago and to this date have not received the item ordered or even an email letting me know what was going on with my order! Very disappointed in this business pratice!
I am very distressed
I am very distressed - we have not received our purchase from ERack Online and now I will have to track it down. What did you do with my package?
The e-net shopping experience was OK
The e-net shopping experience was OK, but during check-out I was given a $ amount as to what I owed, so, i arranged with my credit card company to pay that amount ... But, the total amount was actually more than I had arranged for, so, when your company tried to collect, my bank considered it as a fraudulent amount and would not allow the transaction to complete. Now, you lost a sale and I wasted my time spent on your web-site.
Oil Absorbent Socks
Ordered a case of oil absorbent socks and after the shipping arrangements were done, it was sent out quickly. The socks work nicely for skimming off oil that is floating on the surface of the water without collecting water in them. Good products, fast shipping.....will order from this company again.
Excellent company very knowledgeable Sales Team.
Excellent company very knowledgeable sales team! I dealt with a guy name Daniel.
He sure knows his product! got me a better deal and faster shipping.
Sure to be back. thank you guys.
Your pricing on shipping is inflated. The normal fee based on weight and size via ups should have been 47 dollars where you wanted to charge over 116 dollars.
The product you offered was perfect. Your sales team was knowledgeable, however he was not through. He should have told
AWESOME
The customer service is fantastic. Great responses and quick responses. Thank you so much!! Good customer service is rare these days but you guys ROCK!!
Outstanding service
Will order from them again. There were updates provided to me and overall great service. Very pleased indeed.
Barry K. Scott
paid for wrong product and paid to return it
shipment received was wrong color from what was ordered. seller was discouraging in communication. still waiting for refund!!
Company needs to review shipping and handling policy
Disappointed that no tracking info was provided with the order. Very high shipping cost (half the cost of the product I purchased) and after a week, still do not have the item.
Canceled Order
I canceled the order because we were told we would get it one week, then I spoke to someone online and he said it was being send out the following week, never received it so I called and they told me it would be another week before the item even shipped, this is unexceptable
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







