eSign.co.uk Reviews 

110
TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

We've been using eSign for a few months now and it's made our document process much smoother. The platform is easy to use, clients have had no issues signing documents, and the setup was straightforwa... See more

Company replied

Rated 2 out of 5 stars

Used to be fine but when you encounter an issue it's hard to get in touch - emails don't get a response (sent multiple over the course of a month) but eventually after much waiting got through via onl... See more

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Rated 5 out of 5 stars

Fizza was so helpful from start to finish! Although it took a while to get working she did as much as she could to help me and the company. Wish it could've been pushed to the developers soone... See more

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Rated 2 out of 5 stars

Maximum file sizes are way too small for some full documents. Addition of ".pdf" on the end of all file names is duplicated. Time taken to upload documents is too long. Website regularly crashe... See more

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Company details

  1. Software Company

Written by the company

eSign is a secure document management contract automation company, trusted by nations, governments, businesses, healthcare and education providers globally. Based in the UK, our network infrastructure is second to none, using energy-efficient servers housed in independent data centers. Our powerful, trademarked, proprietary software is flexible, allowing easy integration and our committed team will work to find a bespoke solution for your needs. We are accredited by ISO 27001, ISO 9001 and PSN and our product has approved government status.


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3.2

Average

TrustScore 3 out of 5

110 reviews

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3.2

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(110)

10 reviews in the last 12 months

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Rated 1 out of 5 stars

ESign

We bout the application for esigning of financial statements which should online have signatures function.

We have requested the support team to remove date and time so people can just sign their name where required like DocuSign which most of banks use you only sign or type in your name.

Unfortunately we were told only signatures function is not permitted the date and time will have to be thier.

We have many services providers who wanted to sign in but with our experience we recommended DocuSign.

You really need to have only name signature function

October 13, 2023
Unprompted review
eSign.co.uk logo

Reply from eSign.co.uk

Hello,

Thank you for your feedback. However, it's unfortunate that you failed to understand how the platform works during your trial and before you entered payment details. We are unable to change the platform as a consequence of the feedback from one user, as all of the other users of E-Sign are happy with how the signature placement fields works.

Rated 5 out of 5 stars

Great solution for our group of Schools.

We are a group of three schools operating across six sites supported by a Central Team, so were looking for an electronic approval solution that would bring about significant efficiency, both in time and paper/print cost. We wanted a user friendly system that would comply with finance policy, manifest maximum engagement from all Signatories, and had the capability to offer more as we grow as an organisation. E-Sign fits the bill on all fronts for us from affordability, cost savings, accessibility and functionality perspectives, right through to tried and trusted customer service, support and data security. We spent our first year on the Business Plan to embed this new way of working into our processes and we are now ready to roll out E-Sign access to other Central departments as we upgrade to the Enterprise subscription. The User Guide, chat facility, training offer and support provided by E-Sign is all really helpful and the team are always responsive when we get in touch. It’s also reassuring that the Data Centres are in the UK and are managed by E-Sign.

November 8, 2023
Unprompted review
eSign.co.uk logo

Reply from eSign.co.uk

Thank you for taking the time to leave us a 5 star rating. We are delighted to have you onboard as a customer and are happy that you are finding E-Sign to meet all of your requirements. We look forward to working with you on the roll out to more departments!

Rated 5 out of 5 stars

E-Sign user-friendly platform

E-Sign user-friendly platform, coupled with the efficiency and security it offers, has significantly improved our document signing processes.
We couldn't be more satisfied with the service.

September 25, 2023
Unprompted review
eSign.co.uk logo

Reply from eSign.co.uk

Thank you for taking the time to leave us a 5 star rating. We are delighted to hear you have had a positive experience using E-Sign.

Rated 5 out of 5 stars

Simple and effecient tool

E Sign is a great and simple tool to use for electric signatures. On top of this, they have effecient and helpsul customer support team who are on hand to help.

September 12, 2023
Unprompted review
eSign.co.uk logo

Reply from eSign.co.uk

Thank you for taking the time to leave us a review. We are delighted to hear you have enjoyed using E-Sign.

Rated 5 out of 5 stars

Great e-signature solution

In our initial search for a digital signature solution, we looked at all the usual names, but found them to be very difficult to engage with, some were cumbersome to use and deploy, and all of them came at a fairly high price tag per license. We came across E-Sign and were very glad we did. Engagement was easy; they were very helpful and professional in their approach to our requirement. The solution was simple to use, has a great management portal, and the price met our expectations. We now use the product for our own internal use and have recommended and deployed it into our customers when we get requests for signature solutions. E-Sign’s ongoing support is excellent, and they are continuously improving and developing their solution.

September 6, 2023
Unprompted review
eSign.co.uk logo

Reply from eSign.co.uk

Thank you for taking the time to leave us a 5 star review. We are delighted to hear your positive feedback on how you have found using E-Sign. We pride ourselves on our easy-to-use platform and providing the best possible customer experience.

Rated 2 out of 5 stars

Unbelievably slow

Unbelievably slow. You get a file with 4-5 documents, you signing one- by the time you finish it, some boxes disappears from the top that you already filled in.. Once you finish one document, press on to next one and you can go for a smoke- takes ages to load.. They must be using servers in Africa or something
Edited after ensign replay:
Dear esign, please don't, devices and Internet speed does not effect speed in any way. I tried on mobile with mobile Internet, on mobile with WiFi on fibre optics, on tablet with mobile and WiFi, and eventually most of signs I do on my powerfull new pc with hard wired 900mbs fibre optic Internet. So please stop your bs- esign is extremely slow, I wish you invested some money on your servers. I can make a video and upload on YouTube to expose your lies blaming my 4 different devices and different Internet 😄

September 5, 2023
Unprompted review
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Reply from eSign.co.uk

Hello Paul, Thank you for your feedback. We are sorry to hear you had a bad experience using the platform. E-Sign's servers are based in the UK. E-Sign is designed so it is simple and easy to use, offering high processing speeds. Connectivity and processing issues can sometimes be caused by user devices and local networks. Most users have a positive experience using E-Sign, however if you are unhappy with the service, please contact our support on support@e-sign.co.uk and we will be happy to try and resolve the issue.

Rated 5 out of 5 stars

e-Sign is the quickest and easiest way…

e-Sign is the quickest and easiest way to get our non-exclusive contracts and other documents signed by our recording artists on our independent label. UPUK Records had lots of difficulties with dodgy scanned documents and badly photographed signatures in the past. Now it's all simple and functional!

August 2, 2023
Unprompted review
eSign.co.uk logo

Reply from eSign.co.uk

Thank you for leaving us a 5 star rating. We are delighted to hear E-Sign has simplified and streamlined your document processes.

Rated 5 out of 5 stars

eSign is easy to use for both myself…

eSign is easy to use for both myself and the signees.

August 16, 2023
Unprompted review
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Reply from eSign.co.uk

Thank you for your positive feedback. We are happy to hear you have had a positive experience using the platform.

Rated 5 out of 5 stars

Easy to use

Easy to use. The instruction are well laid out

August 18, 2023
Unprompted review
eSign.co.uk logo

Reply from eSign.co.uk

Thank you for leaving us a 5 star rating. We are happy to hear you find our platform easy to navigate.

Rated 5 out of 5 stars

Really simple and efficient system

Really simple and efficient system, user-friendly, and does exactly what it's supposed to. I never had any issues while using it.

August 18, 2023
Unprompted review
eSign.co.uk logo

Reply from eSign.co.uk

Thank you for your 5 star rating, we are very happy to hear you've had a good experience using E-Sign.

Rated 5 out of 5 stars

Support is prompt and they go the extra…

Support is prompt and they go the extra mile! Great support team.

August 18, 2023
Unprompted review
eSign.co.uk logo

Reply from eSign.co.uk

Thank you for your 5 star rating. We pride ourselves on our customer support so we are delighted to hear your feedback!

Rated 5 out of 5 stars

Impressed

I am impressed with the ease of use and the tracking capabilities of e-sign. Very effective and efficient.

August 17, 2023
Unprompted review
eSign.co.uk logo

Reply from eSign.co.uk

Thank you for your 5 star rating. We are delighted to hear you are enjoying using the platform.

Rated 5 out of 5 stars

Quick and Simple Process

I found using E-Sign very straightforward to set up and use. It certainly expedited and simplified the contract signing process for me.

August 17, 2023
Unprompted review
eSign.co.uk logo

Reply from eSign.co.uk

Thank you for your positive feedback. We are delighted that you have found E-Sign to have streamlined your contract signing processes.

Rated 3 out of 5 stars

Useful but needs improvement

Not bad, good idea but the software needs a bit of improvement. digital signing is very useful and for the most part it works for most people. the ability to send docs and get them filled out and signed all digitally is very useful. However the mobile site is quite slow when loading docs and if you have big fingers can be difficult to fill out certain text fields. the desktop site is quite slow in general. there's no option to save a draft and there's no notification of a timeout, so if you happen to take a bit too long you have to start all over again. all in all not too bad

August 17, 2023
Unprompted review
eSign.co.uk logo

Reply from eSign.co.uk

Thank you for your feedback, we are currently in the process of addressing some of these issues and will update your further soon. However, the user's connection can also be a factor with the processing speed.

Rated 3 out of 5 stars

Date Format Wrong

I wish that the date format used by E-Sign was in the international date format (DD-MMM-YYYY) and not in a form that is not fully clear to all who sign and read.

August 17, 2023
Unprompted review
eSign.co.uk logo

Reply from eSign.co.uk

Thank you for your feedback, we are currently in the process of addressing this issue. We will be revising the date format soon to ensure its more accommodating for all users in different locations.

Rated 3 out of 5 stars

E-Sign is helpful, but not without issues.

It is great that I can send documents out for signing and get evidence back. The platform is easy to use when creating envelopes to send. I find this really helpful for ISO, FORS, H&S, and HR documentation to be able to communicate quickly and easily to everyone inside, and outside the organisation. The search function could be improved. An example would be seeing who has signed what in one place. A reduction in emails would be a massive benefit because sending an envelope to multiple people means all of them get an email when someone has signed; this provided me with many complaints and requests for me to not use the system. I now send out envelopes to individuals so they are not bombarded with emails. This results in me getting two emails for each person, one to say they have signed the document, and other to say they have signed the envelope. One email would be enough. If the downsides listed above could be sorted the system would get 5 stars.

August 17, 2023
Unprompted review
eSign.co.uk logo

Reply from eSign.co.uk

Thank you for your feedback, we will take this onboard going forward when planning for changes.

Rated 5 out of 5 stars

Great customer support

We have been using e-Sign for two years now and we are very happy with the service and the helpful staff members dealing with our queries. The service has really transformed our processes and almost all of our signatures and approvals are now done digitally which saves paper and storage.

August 17, 2023
Unprompted review
eSign.co.uk logo

Reply from eSign.co.uk

Thank you leaving us this positive review. We pride ourselves on providing the best possible customer experience so it is great to hear your feedback. We're also delighted that you have rolled out e-signatures to all of your signatures!

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