We've been using eSign for a few months now and it's made our document process much smoother. The platform is easy to use, clients have had no issues signing documents, and the setup was straightforwa... See more
Company replied
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Used to be fine but when you encounter an issue it's hard to get in touch - emails don't get a response (sent multiple over the course of a month) but eventually after much waiting got through via onl... See more
Company replied
Fizza was so helpful from start to finish! Although it took a while to get working she did as much as she could to help me and the company. Wish it could've been pushed to the developers soone... See more
Company replied
Maximum file sizes are way too small for some full documents. Addition of ".pdf" on the end of all file names is duplicated. Time taken to upload documents is too long. Website regularly crashe... See more
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Company details
Written by the company
eSign is a secure document management contract automation company, trusted by nations, governments, businesses, healthcare and education providers globally. Based in the UK, our network infrastructure is second to none, using energy-efficient servers housed in independent data centers. Our powerful, trademarked, proprietary software is flexible, allowing easy integration and our committed team will work to find a bespoke solution for your needs. We are accredited by ISO 27001, ISO 9001 and PSN and our product has approved government status.
Contact info
8 Princess Parade, Liverpool, L3 1DL, Liverpool, United Kingdom
- 0330 912 8045
- info@esign.co.uk
- www.e-sign.co.uk
3.2
Average
110 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Best in UK
This is an incredibly simple to use platform and very secure. One of the most cost effective and good customer service response
February 9, 2022
Unprompted review
Corrupt and Unfair
Corrupt and Unfair Company. They auto renew without providing any notification which goes against the governments fair process for subscriptions and rollovers. Refused to engage in anyway. Refused to refund. Avoid!
December 7, 2021
Unprompted review
Reply from eSign.co.uk
We are sorry to hear you had a bad experience using E-Sign, users are informed of their renewal dates beforehand. We feel we represent the best value for money on the market.
This is the worst experience I had
This is the worst experience I had. Not useful unable to use.
June 29, 2021
Unprompted review
Reply from eSign.co.uk
We are sorry to hear you had a bad experience using the platform, a large majority of our users find E-Sign very user friendly.
This was a horrible service I got…
This was a horrible service I got experiment. They informed me wrongly and charged me 4 times £190 pound for all user. There is no information about cancellation process and when you want to contact with them they are so rude and not helping you, it is my right which is based on consumer law. I also told them this, but their behaviour is still same. I wasted so many times with them and I am so sorry I understand and at the beginning I wanted sort out my cancellation with them but are closing their ear and always giving same answer because of this, I will go to trial. I will let you know about my process and if you have same problem with this company I will share my email and you can contact with me to get help. If they are not helping us I will help everybody free who has a problem with this company.
........................................
I have charged more for my used service and I contact with you by email and call many times and I did not get a response from you and problem still has not been solve and If you really want to help and solve my problem please contact with me to sort it out. I am not happy because of that.
June 25, 2021
Unprompted review
Reply from eSign.co.uk
We are sorry to hear you had a bad experience. Having checked through the chat and email correspondence I can see that the E-Sign customer success team were polite, helpful and informative. Furthermore, it is clear when you complete your trial which plan you are entering payment details for. We can see that you have been charged for the accounts you have been using. We hope you have a better experience using E-Sign going forward. Kind regards E-Sign Team.
It doesn't work and unable to sign
It doesn't work and unable to sign. It doesn't work on my mobile, home computer or work PC. Sent to a friend to try and sign for me after several attempts and he couldn't get it to work either. Waste of time and effort. Try Docusign or another company and save yourself the frustration.
May 26, 2020
Unprompted review
Reply from eSign.co.uk
Hi Ozzy Mark, E-Sign works across all browsers and all devices, we are sorry to hear you were not able to navigate the platform as its been designed to be as user friendly as possible. User guides are also available for all customers.
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