Eastbay Reviews 

I order my daughter a shirt and pair of shorts for school 3 months later the items were delivered. The shorts were too small. I asked nicely several times for my money to be refunded they refused via email and completely stopped replying to me. Who takes three months to send a product I waited patiently for the order they sent my eleven year old booty shorts. I will never do business with Eastbay Footlocker or Finishline since they all the same business. Her school had to switch out the shorts for my daughter not this sorry excuse for a business you take three months to deliver a project and have the nerve to say no refunds. Please do not do business with this company they will take forever to send you the order and then will not refund your money if your item don't fit.

I bought two pairs of basketball sneakers. My son tried on the larger ones and didn’t like the fit and weight of them. We returned both but only received credit for one pair. I called to fix the error and they told me they were not in condition to be restocked. Mind you when I shipped them back they were in brand new condition. Never even tried on. I asked to speak to supervisor and she said I couldn’t dispute it and she saw pictures. I requested the pictures be sent to me but she refused. Wasted an hour of my time trying to correct this….am so upset at their dishonesty as the shoes were in perfect condition as they were shipped to me. Now I am out 150 dollars. Never will I use this company again!!!!

DO NOT Order Team apparels from this site. Team apparels were ordered on 09/09/2021. As of 10/27/2021 (almost 7 weeks), purchased items have not arrived. HS Fall sport season is now over and the ordered team items are obsolete. Refund request was made on 10/07/2021 when Eastbay indicated that he items have not been printed or shipped. Eastbay refused to refund citing non-refundable policy for printed items. Taking my issues with credit card company. Terrible experience with customer service department and online sales.

Horrible customer service and total disregard for the customer. I had a horrible experience with them. Purchased my son tennis uniform 2 months ago was told I would have them in three weeks but nothing, I have called every week for the last month and was told next week every time after being on hold for 45-1hr. Now they are saying 2 more weeks. Tennis season is over and they say no problem they will just cancel the order…that is not a good solution when you have wasted 2 months of a customers time and left a boy with no uniform. Surprised this company is still in business.

My son received some cleats as a gift from my husbands boss. My son didn't like them and I called to do an exchange. If you don't have the persons first and last name, home address, email, phone number then you can't exchange an item and I didn't know this until my husbands boss received a refund. I called before I sent the cleats back and after and was told that I should not have any problems with the exchange, I just couldn't return them. As soon as they got the cleats they sent the money back to my husbands boss that he no longer works for. Obviously your representatives need more training because they are providing false information.

I ordered some under armour shoes waited almost 25 days to receive them and after I tried them I didn't not like the fit tried to return them but because I missed their return window by 2 weeks they would not return them or give me a gift card so now I'm out $160. Never order again very uncustomer service oriented they only care about the money.....I hope they lose so much business they have to shut down

I would give them 0 stars. I ordered my daughter cleats and I accidentally ordered plastic molded cleats instead of metal cleats.
Day of purchase 5/25/21
Day received 5/30/21
Day I returned them 6/7/21
Day Eastbay received return 6/10/21
I called because they had not issued a refund on my credit card. Eastbay said cleats were used and they could not issue a refund. They said they would issue a gift card but never received it. I will never purchase from them or Footlocker. They say free returns, but they make up stuff so they do not have to issue a refund. I asked for a picture of the used cleats and they said they could not provide me one.

Site says that all orders will be shipped out within 48 hours unless on the weekend . Now going on 4 days since I placed my order and still hasn’t shipped . Customer service is of no help either .

Our team requires purchase from them but most sizes are out of stock, for our printed jerseys we were offered either a S or XXL for teenage boys! Couldn’t place the order without making a selection so had to choose XXL. Then after ordering and calling, they will not adjust the size so we will have a jersey that my son is swimming in. Stock your team stores properly if we are going to be forced to purchase from you. Ridiculous!

I would leave 0 stars if I could.
I bought a $130 pair of Kyrie’s for my son. He tried them on in the house, took about 10 steps and knew that they were too small. I returned them and one week later they were sent back by Eastbay saying that they were used and couldn’t be returned. I called them to explain that there wasn’t one mark on the bottom or anywhere else and they will not allow me to return them.
Never again!

Ought some shoes from eastbay paid 154.00 and some change.when they came they were dirty on the receipt third party footlocker I sent the shoes back to eastbay they sent them right back to my address stating they were used and I wasn’t going to get a refund DA that’s why I sent them back .after that they didn’t answer my emails nor phone calls .this is how you treat a customer of eastbay for years spent a lot of money on shoes for me and for the family no more !!!!!

Terrible! Our basketball team placed an order at the beginning of March (was charged). We still haven’t received any items and it’s Almost May. I then got an email saying my items are all canceled. I called and they said no they are shipping Monday. I asked for a refund two weeks ago, but was told they were shipping a few days after that! 5 tournaments later, we still have nothing and no help from customer service.

Terrible. I ordered Nike Air Force ones and received Jordan slides in a completely different size. Called, and their reasoning was that the shoe i ordered wasn’t in stock.

Here to lop on top of this terrible rating. Its a poor rating for good reason. Their customer service is terrible. Canned responses, emails lead to 404 errors, they don't follow through on what they say they will do, and they just hold the money without delivering the product. They used to be a pretty solid organization. Don't know what happened, but stay far away from them.

I’ve purchased Nike sweatpants and hoodies from Eastbay because they were on sale, but every time they come with flaws in the stitching or the fabric. It’s almost as if they are selling the clothes online that Footlocker couldn’t put out in the store. Also the order numbers are always messed up. AVOID EASTBAY!

Ordered a show, received a tattered old box for the show I ordered - the box was the wrong size. Inside was a completely different shoe that appeared to be used? Customer Service apologized and promised overnight delivery of the correct shoe. A couple of days later they sent an email that my order was cancelled. I called customer service and was told I was not eligible for a refund?? It was only after I contacted my payor that they issued a credit. Buyer Beware!

Read all the reviews and was worried that they would get my order wrong but It came perfect. right size, color, and brand new! They were the only store that had the cleats I wanted everywhere else was sold out. Will buy from them again!

They won’t return or exchange gifts, even though they will tell you they will. Go to Zappos or any other online shoe vendor. Not worth the risk. I called multiple times and tried to resolve the problem amicably, but they were rude and didn’t care that they were losing a customer.

I would give no stars if it was an option. I ordered some adidas ultra boosts and upon arrival I found they were alittle big, so I put them back in the box and returned them. I receiver a package from them a week later thinking it was a different pair of shoes I ordered from them but it was the ultraboosts being delivered to me again saying that they were used and couldn’t be returned. I tried them on once and put them right back after to be returned. I’m cancelling the delivery I have on the way to my house now and am never ordering anything from this corrupt business again.