EAST MIDLANDS WATER COMPANY LIMITED Reviews 

Great technical knowledge, quick delivery and nice people to deal with

I cannot understand why people are leaving negative reviews?
This is the second time I have used East Midlands Water company after my old softener packed up. Their prompt service and support are second to none, excellent as always. New Softener was delivered the next day after I ordered it. Up and running with luscious quality water! Well done again!

Sales with this company was smooth .

Refund is mission impossible. Please refund me immediately. It’s been over 3 weeks, I have chased up three times over an email and also tried to reach you on the phone.
If I do not get a refund notification from you by the end the week, I will have to raise this as a dispute with my bank.
We try and support small business, but business like yours make me regret it.

I spoke to James on the telephone and he confirmed the correct filter for my appliance. This was both a friendly and professional conversation. The correct filters were delivered a couple of days later. Well impressed !

The sales experience was really good and the chap was very helpful and provided lots of advice. Water filter arrived on time and the experience was great!
After sales I called as I wasn’t sure of the installation instructions which didn’t make sense. I’m not a plumber so this was my first attempt. The elder guy I interacted with on the phone was getting impatient when I tried to explain to him what I was seeing from my side and even explained that there appeared to be a push fit connector to the filter and how would I connect the new filter. To be honest I had no idea as I said I was a complete novice. Rather than reassure me that there was nothing to worry or even let’s got through the steps he was rude enough to say to me that in the last 27 years the filters they have sold don’t have what I was describing! Great customer service!
It’s people like him let the side down. It seems that the company is ready to be sweet as pie when making a sale to get your custom but treat you like crap post sale! Such a pity really…
I will try again with this company to see if there is any improvement before I take my business elsewhere. This is the second time it’s happened to me. I believe in 3 strikes and then I move on…

Superb service. Order only put in on Thursday, then delivered on Saturday. Driver very helpful and obliging.
Excellent product

Good service filter arrived next day

Friendly and helpful person on end of phone. Package arrived promptly. No complaints!

Having cancelled an order prior to dispatch as we found the product elsewhere cheaper and having this acknowledged by them in email on Jan 23rd we are still waiting some 20 days latter for our refund.

After realising i needed to change the membrane on my 5 stage filter system. I rang east midlands water company which is where it came from. I spoke to Harry he sent out a New one which arrived next day there service is outstanding. Iv'e had the system for 2 years and never looked back the service was the same then ordered on wed received thur fitted friday

The fact that we were contacted alerted us to the need to change the cylinder, so that was good.

We were very pleased how we able to place our order and had our delivery so quick.
Many thanks

Service, excellent
Delivery spot on
Highly recommend this company

EMWC provide great water filters, and back it up with great customer service too!

I was able to speak to someone and resolve my request

Thanks for your reply ,, if someone is going to pick up the damaged water softener ,please let us know when ,, there’s no point me writing to the email address as u suggested as no one gets back to me anyway, so if you would be as kind enough to let me know when they are going to pick it up I’ll make sure we’re about,.
Then you can do your investigation as to what went wrong with the product ,,

Easy to order online and very fast delivery.