Eastwood Reviews 

248
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the helpful staff and the fast shipping service provided for many items like paints and specialized tools. Many buyers appreciate the strong performance of products such as the rust encapsulator and various coatings used in their projects. However, some customers also noted frustrating issues with incomplete shipments, delayed orders, and occasional missing parts. Some reviewers were not happy with unexpected color mismatches on custom paint and damaged packaging received during transit. People also mentioned difficulties when trying to resolve problems through customer support channels regarding returns and exchanges.

What people talk about most

Product

Consumers find product quality to be a mix of satisfaction and disappointment, as while many reviewers praise... See more

Order

Reviewers mention mixed feedback about order experiences, as many customers appreciate quick shipping times... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the well-built items, excellent... See more

Staff

Users describe positive interactions with staff, frequently highlighting knowledgeable sales personnel,... See more

Delivery service

People report ambiguous experiences with delivery service, as many consumers praise the exceptionally fast... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Unfortunately the aerosol spray had no color/tint to it. Seems like it was just a clear I was spraying. Not worth the cost would have been better off to try a Rust Olem color that was close.

Company replied

Rated 3 out of 5 stars

The product appears to work fine. It was just applied a day ago. The reason I rated this a 3 was the shipping charge of 15.78. I think that was excessive considering my order was 12.57. My fault for n... See more

Company replied

Rated 3 out of 5 stars

Price on Facebook ad was not honored at checkout. Company representatives gave an excuse that they cannot control when the ads run. I know for a fact this is not true. And even if it were true, you sh... See more

Company replied

Rated 3 out of 5 stars

Did you know Eastwood gives. Veteran's discount? They hide it so you have to call in your orders. Eastwood also doesn't notify customers if items are on back order. Also, this is NOT an American made... See more

Company replied


Company details

  1. Auto Parts Store
  2. also in
  3. Auto Body Parts Supplier
  4. Car Equipment Accessories Store

Written by the company

Since 1978 Eastwood as been designing innovative products for the Automotive DIY Community. Our in house designed products are made with our customers in mind.


Contact info

3.5

Average

TrustScore 3.5 out of 5

248 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(248)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Por 15, Metal prep, and Cleaner degreaser.

Cans came dented, product was still protected. Now, the following product used on my first ever diy project, was an excellent experience. Read the directions and then had majority of the vehicle prepared for the process that in which it would under go. Wow did this metal protector and prep chemicals do a wonder. Fantastic project, cannot say enough I’m jaw dropped and stunned to see this project at this stage! Eastwood I will be back for more of the materials your company provides, because this is by far out of this world good.

November 1, 2024
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you so much for sharing!

Rated 5 out of 5 stars

Great products

Great products, good prices, fast shipping. I have dealt with Eastwood for a number of years for my auto restoration product needs. I highly recommend them.

October 11, 2024
Unprompted review
Eastwood logo

Reply from Eastwood

We are happy to have provided you with years of great service!

Rated 5 out of 5 stars

Great Source for Excellent Products

Delivered quickly and exactly what I wanted. Great selection of great products. I bought a carbide scraper for gasket residue cleaning, etc. and some Aircraft Ultra for stripping old paint (four layers!) off of my wheels. Very happy with my purchases.

September 21, 2024
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for sharing!

Rated 5 out of 5 stars

Great product

Great product! Easy ordering! Very good website! Great price and shipping time was excellent! Would buy from this seller again!

September 17, 2024
Unprompted review
Eastwood logo

Reply from Eastwood

Happy to hear we provided you with a great experience!

Rated 1 out of 5 stars

Got screwed on overnight shipping

Paid for overnight shipping and only received 2 of the items, no idea what happened to the third but it isn't there and I can't do anything with the first two items without the third. I want a refund on shipping!

September 18, 2024
Unprompted review
Eastwood logo

Reply from Eastwood

Hello AKA,
Thank you for reaching out. Sadly there is not information we can use to investigate this matter and see where the delivery delay occurred. We highly suggest checking the tracking number to ensure the package did not get lost in transit or damaged. Please contact us directly should you require assistance. Thank you

Rated 1 out of 5 stars

I purchased the rust Inhibitor spray…

I purchased the rust Inhibitor spray paint and knew something was up when the can came with a back up spray Nozzle.out of four can I only was able to use half of the can before it completely Clogged up.Not a happy camper

September 2, 2024
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for your feedback and for choosing our Spray Encapsulator for your project. We are sorry to learn you experienced difficulties with the spray nozzles.
We include the extra spray nozzles specifically to help our customers avoid the clogging issues you've mentioned.

We understand your frustration with the initial nozzle experience and would love to help. Please contact us directly for assistance.
Thank you

Rated 1 out of 5 stars

Done with Eastwood period!!

I have purchased from Eastwood for several years. Bought a Tig Welder, miscellaneous tools and plenty body supplies (paint, primer, etc.), I’m not one of their big customers. I had real good luck until this week. So much has gone wrong with this one order this week that would turn most people away certainly has turn me away! I recommend customers to purchase from other companies in this field, with the internet they are certainly better companies to deal with. I know that I will be purchasing from the better companies.

August 23, 2024
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. Unfortunately, mixing sticks are not included with the paint purchase and are available separately. We're also sorry that the product instructions, including mixing ratios, flash times, and dry times, were not provided with your order. This information should have been included, and we understand how important it is for your project. While we're glad that you were able to find the necessary data online, we regret that this situation has affected your experience with us. We appreciate your business and will use your feedback to improve our service in the future.

Rated 5 out of 5 stars

GREAT GREAT GREAT

GREAT GREAT GREAT ! ! ! ! ! All went great shipped and received in a very timely manner.. I have brought a number of items from EASTWOOD and always been VERY HAPPY. Had a problem with one item and they took care of it right away... Customer service has always been GREAT ! ! ! !

July 23, 2024
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for sharing your positive words!

Rated 5 out of 5 stars

Great service

Great service, super fast and easy. Item was delivered on time. Recommended.

July 24, 2024
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for sharing your positive experience

Rated 1 out of 5 stars

Cancelled order, Asked for Review Anyways, Then Removed the Honest Review

I placed an order online using a coupon code that the company sent me. Apparently the discount was simply too much for them to stay in business by honoring, so they cancelled my order. No big deal, right? Happens all the time. They then had the audacity to ask me to review the products that they refused to send me. OK, I reviewed them as 1 star with a 100% honest explanation of why I was rating them as such. How could it be rated any higher?? They cancelled the order and never sent them. I then get an email that they have moderated my review and removed it from the website. Absolutely horrible company, would never shop here again unless the deal is so good that they are obviously losing money on it.

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Helped me with an older order and needed replacement parts. Shipped them out to me with no cost. Much appreciated.

July 23, 2024
Unprompted review
Eastwood logo

Reply from Eastwood

We are glad to help! Thank you

Rated 1 out of 5 stars

Paid a ridiculous amount for 2nd day…

Paid a ridiculous amount for 2nd day air on 7/11/24 to get the part by the weekend. I even called to make sure and the part didn’t arrive til late in the day on 7/16/24! On the website said delivery date will be 7/12/24… I also messaged them by email and I got no reply. This is not a good company and they don’t care about wasting the consumers money and won’t reply to you if they mess something up or if you need help. I do not recommend this company to anyone. Very poor communication and offer services at the consumers cost and cannot or will not be able to provide. Stay away!!!

July 11, 2024
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for sharing your experience with us. We deeply apologize for the inconvenience you faced with your recent order.

To clarify, your order was placed on 7/11/24 at about 4 PM, which was after the deadline for same-day shipping. However, we ensured that your order was shipped the very next day, 7/12/24, using UPS 2-Day Air service.

We understand that the package did not arrive until late on 7/16/24, which is far beyond the expected delivery timeframe. We are currently investigating why UPS took those extra days in transit and will work with the carrier to understand and address the delay.

We also apologize for the lack of response to your email. This is not the level of service we strive to provide, and we are taking steps to improve our communication processes.

We value your feedback and are committed to making things right.

Rated 3 out of 5 stars

Nice product. Store a 0.0

I give the product a four star rating. But I give the store and the associates. An absolute zero. the product was emailed to me on sale. The associate had no clue about the sale. Or the sale price and charged me full price for the product.

July 8, 2024
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for sharing your feedback. We are happy to hear you love the product and have forwarded your feedback to the appropriate channel! Thank you again!

Rated 1 out of 5 stars

I bought a QST-30/60 Scroll compressor…

I bought a QST-30/60 Scroll compressor Eastwood 10 months ago. We did a complete maintenance job on it at 9 months. A couple of weeks ago it started to continuously run and get very hot. It got to the point where it was unsafe and became a fire hazard.

I contacted Eastwood on a Tuesday and they said someone would get back with me within 24-48 hours. That was not the case as it took a full week for someone to get back with me. They said they were going to escalate it to engineering dept but they never did. They finally said they will send parts out which I'm still waiting.

I will be buying a different air compressor from someone local who can help me when there is a problem.

I will never use Eastwood again.

May 15, 2024
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you've encountered with your QST 30/60 air compressor.
Your feedback regarding the efficiency and timeliness of our warranty and repair process is incredibly valuable to us. We are currently reviewing our procedures to ensure a more seamless and expedited resolution for our customers.
We truly appreciate your patience and understanding throughout this process. Please rest assured that we are committed to resolving these issues for you as quickly and efficiently as possible.

Rated 1 out of 5 stars

Bought an item from Eastwood.com

Bought an item from Eastwood.com. Later discovered they also have an Amazon store and an EBay store. The exact same item was $92.99 plus about $15.00 shipping from Eastwood.com, $89.99 with free shipping from Amazon, and $74.99 with free shipping from EBay. Customer service response- they don’t match prices. THEY ALL ARE SOLD BY EASTWOOD! Good products, lousy way to do business.

May 1, 2024
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for sharing your experience and feedback. We understand your frustration upon discovering the price differences across various platforms. We strive to provide competitive pricing and excellent products, though our pricing strategies may vary between our Eastwood.com store and other online marketplaces such as Amazon and eBay.

We regret that our price matching policy did not meet your expectations on this occasion. Your feedback is invaluable and we will certainly take it into consideration as we continuously work to improve our customer service and pricing strategies.

Rated 5 out of 5 stars

MP 140 welder shipped to Canada

Harbor freight doesn't ship to Canada. These guys do . I undertook some auto body work for the first time on an old Jeep and my old Miller 250x was really struggling with the 025 wire . When turned down so low and on sheet metal spot welding it was a pain in the A$$ . It was causing the wire to burn back and weld itself to the tip. I used the chat feature to ask a few questions about the different little mig machines to Eastwood and although not immediate they always got back to me . I went for this machine because it had an adjustable spot welding timer. The spot welding timer is amazing. It is adjustable to the 10th of a second. I was practicing on 0.5 mm tin .01s a tenth of a second and not burning through it doing spot welds . And from there you can adjust it all the way up to stitch welds however long you want. It's the coolest thing ever. I don't know what this I GBT inverter technology is but it's amazing. I've almost tried to f*** up the settings doing spot welds on different thicknesses of tin and I still haven't managed to stick a tip yet . I burnt a few rods and it seems to be a decent little stick welder for 110 volt. I managed to light up a 6011 1/8 rod and when turned right up it will burn through 1/8 steel with a 3/32 Rod. I haven't tried the tig feature however, I have TIG welded a fair amount and I think 70 amps scratch TIG welding this machine will be pretty limited. People that give this machine a bad review because they can't AC TIG weld aluminum with it or it only goes to 70 Amps in Tig and stick didn't do enough homework before they purchased this machine . If unsure, reach out to Eastwood they seem more than happy to help. Time will tell if this machine lasts but their warranty is good and they have a whole section of spare parts for their machines .

April 25, 2024
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for your kind words!

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