Eastwood Reviews 

248
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the helpful staff and the fast shipping service provided for many items like paints and specialized tools. Many buyers appreciate the strong performance of products such as the rust encapsulator and various coatings used in their projects. However, some customers also noted frustrating issues with incomplete shipments, delayed orders, and occasional missing parts. Some reviewers were not happy with unexpected color mismatches on custom paint and damaged packaging received during transit. People also mentioned difficulties when trying to resolve problems through customer support channels regarding returns and exchanges.

What people talk about most

Product

Consumers find product quality to be a mix of satisfaction and disappointment, as while many reviewers praise... See more

Order

Reviewers mention mixed feedback about order experiences, as many customers appreciate quick shipping times... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the well-built items, excellent... See more

Staff

Users describe positive interactions with staff, frequently highlighting knowledgeable sales personnel,... See more

Delivery service

People report ambiguous experiences with delivery service, as many consumers praise the exceptionally fast... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Unfortunately the aerosol spray had no color/tint to it. Seems like it was just a clear I was spraying. Not worth the cost would have been better off to try a Rust Olem color that was close.

Company replied

Rated 3 out of 5 stars

The product appears to work fine. It was just applied a day ago. The reason I rated this a 3 was the shipping charge of 15.78. I think that was excessive considering my order was 12.57. My fault for n... See more

Company replied

Rated 3 out of 5 stars

Price on Facebook ad was not honored at checkout. Company representatives gave an excuse that they cannot control when the ads run. I know for a fact this is not true. And even if it were true, you sh... See more

Company replied

Rated 3 out of 5 stars

Did you know Eastwood gives. Veteran's discount? They hide it so you have to call in your orders. Eastwood also doesn't notify customers if items are on back order. Also, this is NOT an American made... See more

Company replied


Company details

  1. Auto Parts Store
  2. also in
  3. Auto Body Parts Supplier
  4. Car Equipment Accessories Store

Written by the company

Since 1978 Eastwood as been designing innovative products for the Automotive DIY Community. Our in house designed products are made with our customers in mind.


Contact info

3.5

Average

TrustScore 3.5 out of 5

248 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(248)

59 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible experience

Horrible experience. There video said to paint color at 15 PSI. Got horrible orange peel. After research found out the paint should be painted at 25-30 PSI. Reported issue. After weeks they finally admitted 15 PSI was wrong but no reimbursement. Had to sand everything down again taking ours and buy a second gallon of color. Ran into another nightmare on clear. Activator says 70-80 degrees. However, black paint in the sun gets way hotter than outside air temp. Horrible orange peel again. For a DIY shop they are not providing anything close to needed instructions and some instructions are flat out wrong. Avoid!

April 13, 2024
Unprompted review
Eastwood logo

Reply from Eastwood

Hello Michael, we are so sorry to learn you experienced these difficulties with your project. A member of our tech department will be in touch soon. Thank you for reaching out.

Rated 5 out of 5 stars

Went to Ohio store and Wow.

I purchased an engine picker hoist and rotating engine stand at the Parma, Ohio store.
Great experience. Three different folks assisted me all very pleasant and able to load these boxes of steel into my truck!
The next day I assembled everything and put them to use.

April 5, 2024
Unprompted review
Rated 1 out of 5 stars

Trying to buy a paint gun

Trying to buy a paint gun, put my order in, got a message wanting for shipping quote, after 3 days I get shipping quote, I reply ship it. The next day I replied please ship the paint gun. I am still waiting for a reply

March 15, 2024
Unprompted review
Eastwood logo

Reply from Eastwood

Hi Dan! thanks for reaching out. We did not receive your reply to our email with the shipping quote - not sure what happened but we are more than happy to get this taken care. We will view this review as approval for the shipping cost and proceed with the order. Thank you

Rated 3 out of 5 stars

My order was cancelled after two…

My order was cancelled after two weeks...out of stock.

December 29, 2023
Unprompted review
Eastwood logo

Reply from Eastwood

We apologise for any inconvenience. Like many retailers we allow our customers to purchase out-of-stock items to reserve inventory once it has returned to stock. This allows our customers to essentially 'stand in line' waiting for the product's return. Sadly in this case, due to a supply issue we had to discontinue the product. While not an easy choice we felt it was in the best interest of our customer rather than waiting indefinitely.

Rated 3 out of 5 stars

Your site is very confusing

Your site is very confusing. Keeps flashing up $10 and S15 off if I spend so much. Keeps flashing Cookies accept. Draws you away from placing orders. FINALLY got my order place without any kind rebate. If tried the chat and they couldnt locate what I had saw earlier. After I placed orders I start getting emails about product price reduction on stuff I ordered

January 24, 2024
Unprompted review
Rated 1 out of 5 stars

DON'T ORDER ANYTHING ON BACKORDER

Ordered tools over 10 days ago, have not received shipping notification. The order status shows "processing". Eastwood sends me emails asking for a review. NOT impressed! If I ever receive the items I have purchased this will likely be my last order from Eastwood.

January 5, 2024
Unprompted review
Rated 1 out of 5 stars

Nope. Just Nope.

Nope. Just nope. Eastwood sells things they don't have and charges you. Ten days later, they cancel the order. I haven't seen a refund yet.... I see no reason to ever buy from there again.

January 1, 2024
Unprompted review
Rated 2 out of 5 stars

Cancelled My Order

Ordered a Yost Model 436608 97" x 4" Cutting Guide (SKU: 56598). Item was on backorder and they said I would get a notification when it shipped (not IF it shipped). A few days later I was notified that the item was cancelled and was refunded. Based on other reviews here I see I'm not the only one this has happened to, either. I gave them two stars only because I do understand "things happen". Also, like other have reported here: I am getting almost daily emails asking to review them. So...here they go!

January 9, 2024
Unprompted review
Rated 1 out of 5 stars

Not worth eating your time

Ordered item. Waited along time for item to ship. Guess what? Item was cancelled. Don't waste your time trying to order here.... Wish I had read the reviews on other sites before trying to order!

January 9, 2024
Unprompted review
Rated 1 out of 5 stars

Shipping Error and Poor Customer Service

After an online coupon for free shipping incorrectly marked the cart with free shipping (after entering all shipping info and selecting the shipping where it calculates the cost) then charged for shipping upon PayPal checkout, customer service said over the phone that they would refund the cost of shipping but went back on their word via email and said they would no longer be refunding what they said they would. Not a great situation to be in.

December 8, 2023
Unprompted review
Rated 4 out of 5 stars

Quit Bugging Me!

3.6 stars but I rounded. I love their products - I am not aware of anyone in classic car restoration parts and supplies that is this consistently good. They are very expensive and shipping seems much slower, but I have never had a quality issue. 100%. The "missing star" - they keep bugging me for reviews via texts and emails. If I visit their site for any reason, I get a text asking for a review. I even think they are stalking me in online chatrooms. Eastwood - every time marketing says customers like more "touches", cut their budget by 20%.

January 4, 2024
Unprompted review

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