Eastwood Reviews 

248
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the helpful staff and the fast shipping service provided for many items like paints and specialized tools. Many buyers appreciate the strong performance of products such as the rust encapsulator and various coatings used in their projects. However, some customers also noted frustrating issues with incomplete shipments, delayed orders, and occasional missing parts. Some reviewers were not happy with unexpected color mismatches on custom paint and damaged packaging received during transit. People also mentioned difficulties when trying to resolve problems through customer support channels regarding returns and exchanges.

What people talk about most

Product

Consumers find product quality to be a mix of satisfaction and disappointment, as while many reviewers praise... See more

Order

Reviewers mention mixed feedback about order experiences, as many customers appreciate quick shipping times... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the well-built items, excellent... See more

Staff

Users describe positive interactions with staff, frequently highlighting knowledgeable sales personnel,... See more

Delivery service

People report ambiguous experiences with delivery service, as many consumers praise the exceptionally fast... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Unfortunately the aerosol spray had no color/tint to it. Seems like it was just a clear I was spraying. Not worth the cost would have been better off to try a Rust Olem color that was close.

Company replied

Rated 3 out of 5 stars

The product appears to work fine. It was just applied a day ago. The reason I rated this a 3 was the shipping charge of 15.78. I think that was excessive considering my order was 12.57. My fault for n... See more

Company replied

Rated 3 out of 5 stars

Price on Facebook ad was not honored at checkout. Company representatives gave an excuse that they cannot control when the ads run. I know for a fact this is not true. And even if it were true, you sh... See more

Company replied

Rated 3 out of 5 stars

Did you know Eastwood gives. Veteran's discount? They hide it so you have to call in your orders. Eastwood also doesn't notify customers if items are on back order. Also, this is NOT an American made... See more

Company replied


Company details

  1. Auto Parts Store
  2. also in
  3. Auto Body Parts Supplier
  4. Car Equipment Accessories Store

Written by the company

Since 1978 Eastwood as been designing innovative products for the Automotive DIY Community. Our in house designed products are made with our customers in mind.


Contact info

3.5

Average

TrustScore 3.5 out of 5

248 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(248)

59 reviews in the last 12 months

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Rated 1 out of 5 stars

THINK TWICE ABOUT BUYING FROM THEM!!!!!!

We where looking for a replacment equipment. Upon finding it here we liked what we saw and liked that it said it ships with 7-10 days. Great we ordered in 12-6-23. Checking the order as of 12/29/23 I am told this product does not ship from them but from the manufactor directly. I asked where that was and I am told they dont know but can tell me around 1/6/24 it will ship. So for a month I have to wait for it. No where on the website does it say it ships with vendor or tell where the vendor is. Never again will I order from this company customer service is crappy attitude is its your problem not ours. This company is all about money in my opion by not telling you all the info to make the correct desion on buying a product from them. Very misleading and dishonest.

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

Easy ordering

Eastwood is easy to order from, and I was given updates on a regular basis. And as promised, it was delivered on time.

December 27, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered paint from this company but…

I ordered paint from this company but never received it so after 5 weeks of not receiving
even a shipping notification I emailed them to try and find out why and they emailed me back stating that they don't cancel orders...they never once tried to give me an update on my order and now it's almost 8 weeks and still nothing

November 13, 2023
Unprompted review
Rated 1 out of 5 stars

My last purchase from Eastwood

Ordered $3,000 worth of shop equipment. Less than 4 hours after placing the order, and days before they shipped it, they lower the price by $100. I requested a refund for the difference or in the alternative cancellation of the unshipped order. Of course they did not reply until days later, and when they did, both requests were denied because of their "policy," which claims that because of their allegedly fast shipping it is impossible to cancel an order after it is placed. Total nonsense. This would have cost Eastwood less than 2% of the order total to make a customer happy, but instead they decided to enforce the literal wording of a policy in a scenario for which it was not intended.

I hope Eastwood enjoys the $100 because it was the last dollar they ever get from me. I had to buy a sandblasting cabinet a few weeks later and got it somewhere else.

November 26, 2023
Unprompted review
Rated 5 out of 5 stars

Burrs that give chills.

Site was easy to navigate. Found the size and style of carbide burrs I needed in an 8 PC set. Shipped quickly and received in perfect condition. The double cut carbide 3/8" barrel burr made short work of the 10 gauge mild steel plate I had to hog out. Very happy to have this set in my toolbox.

November 16, 2023
Unprompted review
Rated 2 out of 5 stars

Absolutely terrible packaging

Absolutely terrible packaging. Liquid containers of 32oz Pre paint prep were loosely thrown into a box. All three were dented and one leaked out about a third of its contents. No excuse for not being packed correctly. Charged me $20.00 to ship from Pennsylvania to Maryland. Not pleased at all. 😡

November 14, 2023
Unprompted review
Rated 4 out of 5 stars

Make this in USA.

Make this in USA.
I love this welder. I am not a car guy, I'm a structural welder. I always wanted a Flux core for home to keep my tractor in running condition and for projects in the garden.
I have also wanted to try a tig rig too and cant wait till I have time to try that out! Really cool that it came with the regulators as well. Only reason this review is not a 5 is because I wish it was made domestically. Us blue collar workers value that. I would pay more.

October 28, 2023
Unprompted review

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