Eastwood Sound & Vision Reviews 

991
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how wonderful their interactions are, pointing out the exceptionally quick delivery, wonderful pricing, and very friendly support team that makes every transaction completely smooth and stress free. Consumers also appreciate receiving their items promptly and securely packaged, noting that the whole ordering process is efficient from start to finish. However, some people mentioned issues with unexpected delivery delays, wrong address drop offs, or noticeably high shipping costs. A few reviewers also experienced initial communication challenges when orders did not go as smoothly as expected initially.

What people talk about most

Service

Consumers find service to be positive, highlighting friendly staff, helpful communication, and a rapid... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising prompt dispatch... See more

Price

Reviewers express general satisfaction regarding the pricing, consistently highlighting that costs are... See more

Staff

Reviewers highlight great satisfaction with the staff, frequently praising friendly, knowledgeable team... See more

Product

People report high satisfaction and strong appreciation for the products purchased, noting that items arrive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was impressive. Everything went very well, Pro Tools works great, and they helped me perfectly with redeeming the license for my products. They showed a lot of patience and were alwa... See more

Company replied

Rated 5 out of 5 stars

Good to be able to buy from an independent company, with that personal touch. They offered me a better price than their competition & a really friendly, helpful ordering experience. Great communicatio... See more

Company replied

Rated 5 out of 5 stars

Eastwood are excellent. They always provide speedy quotes even outside of conventional working hours. When we order the items arrive very quickly and their prices are always super competitive. They ar... See more

Company replied

Rated 5 out of 5 stars

Excellent! The Genelec sub was shipped within a few days and arrived in perfect condition. I was kept informed of the process throughout. Will definitely use again in future!

Company replied


Company details

  1. Audio Visual Equipment Supplier
  2. also in
  3. Hi-fi shop

Written by the company

Eastwood Sound & Vision are specialist suppliers of professional audio and video equipment. Buy online today, and get FREE delivery on all orders over £249!


Contact info

4.9

Excellent

TrustScore 5 out of 5

991 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(991)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Great product

Product was perfect when I received, couldn't of done any better

July 1, 2024
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Fred, we are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Very impressive customer service

Very impressive customer service. I rang out of the blue and needed. very quick turn around from for the product. They immediately took interest, went above and beyond to help my situation. 5 stars all day long!

July 4, 2024
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Jonathan, We are extremely thankful for your 5-star review. As a small company we are able to give a more personal service which is something we pride ourselves on. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Fantastic service!

Fantastic service!

I called ahead to make sure they had what I wanted. They checked, said yes, didn't try to push me into buying over the phone, and when I ordered (late afternoon) I got the order the next day. Will definitely buy from them again.

June 25, 2024
Unprompted review
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Reply from Eastwood Sound & Vision

Hi, We are extremely thankful for your 5-star review. Our customers are our number 1 priority and we are very pleased to hear you received the excellent service you deserve to have. We are always happy to give advice and check stock when stock needed to ensure you have a smooth and hassle free purchase.
Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

great service. thank you

Within moments of my online purchase for studio resolve the key to activate was with me and I was up an running in no time. Four weeks later my system had a problem so a clone drive installed to get me up and running again when I discovered I lost my activation key. Richard was very kind to send me my activation code again, even though it was a weekend. I am most grateful. Many Thanks, Highly recommended.

June 16, 2024
Unprompted review
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Reply from Eastwood Sound & Vision

Hi, we are extremely thankful for your 5-star review. We take immense pride in providing our customers with a personal 5-star service and your review shows us we have not fallen short of this. As a small independent family run business we appreciate every review our customers leave us and are so appreciative you have taken the time to leave us such a glowing one. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Everything was great

Everything was great! I received the parcel very quickly. The price was good. Thank you!

June 5, 2024
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi, We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Quick and Great service.

Quick and Great service.

June 1, 2024
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Rayner, We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Great shop

Cheapest price, super fast delivery, recommended 100%

June 8, 2024
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Giovanni, We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Thank you for recommending us to others, we couldn't ask for much more than this from our customers. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

The best of our suppliers

The best of our suppliers , always happy to share knowledge and recently we were in a proper pickle and they pulled out all the stops to help us fix it.

June 7, 2024
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Reply from Eastwood Sound & Vision

Hi Bryan, Thank you for your fantastic review. A returning customer speaks volumes for us as a company and calling us the 'best of our suppliers,' is the highest compliment we could ask for. As a small family run business we rely heavily on our loyal returning customers and we are always incredibly appreciative when we have one. We are extremely thankful for our 5-star review and look forward to working with you again very soon. All the best, The ESV Team

Rated 5 out of 5 stars

Great…yet again.

June 6, 2024
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Stewart,
We are extremely thankful for all of your 5-star reviews! A returning customer speaks volumes for us as a company and we are so pleased that you have always received the ESV 5-star service all of our customers deserve.
Thank you for taking the time to leave us a very kind review each time you shop with us, we really do appreciate hearing from you.
We look forward to serving you again in the future.
All the best, The ESV Team

Rated 5 out of 5 stars

immense company

immense company - great communication and received on time all nicely packaged. Highly recommended.

June 10, 2024
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi, We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Excelent customer service

Eastwood Sound and Vision provides excelent customer service and leaves you with a great experiance dealing with them. Richard responds supper quickly to price match queries and informing you when the item has been restocked.

May 28, 2024
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Jan, We are extremely thankful for your 5-star review. As a small company we are able to give a more personal service which is something we pride ourselves on. We are so pleased that you received the ESV 5-star service all of our customers deserve.
Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Fair price and fast shipping to the EU

Fair price and fast shipping to the EU, everything top 👍🏼

May 14, 2024
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi, Thank you for your very kind review, we are always grateful when our customers take the time to leave us feedback. We are very pleased you were happy with the service we delivered as our customers are our number one priority. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Very excellent service. I mean the product and the fastest in shipment.

Very excellent service. I mean the product and the shipment w

June 8, 2024
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Enoch, We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Good communication and prompt delivery.

April 22, 2024
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi, We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Fine Service

The service from Eastwood Sound and Vision was fine. A good product, at a reasonable price, delivered swiftly.

We bought a DaVinci Resolve Speed Editor. There are many reviews of that online, but despite still not understanding everything it can do, it's already earning its keep.

A good purchase!

May 16, 2024
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Stephen, We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Always great when I buy from them.

Always great when I buy from them.
Products are normally next day delivery and well packaged. They don’t lie and say they have something in stock then don’t.

They are legit and quick.

May 29, 2024
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi, A returning customer speaks volumes for us as a company. We are extremely thankful for your 5-star review. We are so pleased that once again you received the ESV 5-star service all of our customers deserve.
Thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you once again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Excellent professional service

Excellent service all round at Eastwood Sound & Vision, with great communication and fast response to any issues, very professional, highly recommended to all, many thanks!

April 9, 2024
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Peter, We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Recommending us to all is the best response we could hope for from our customers.
Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Great experience

Great experience, the folks were accommodating to my request to get the software key that comes with the physical product sooner than waiting for the item to ship.

March 6, 2024
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Michael, We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Excellent Service

Excellent service even let me know when stock was in so I could order.

May 28, 2024
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Chris, We are extremely thankful for your 5-star review. As a small company we are able to give a more personal service which is something we pride ourselves on. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

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