Useless, I ordered an item and was told it would be delivered on March 26. I am still waiting for it. Each time I call i am told it will be delivered the next day but nothing. I have emailed them with... See more
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My order came 8 days later BUT Easyequipment customer service did best they can. cheeky delivery driver/s (third party) action caused that but hey! Good customer service , early to say something ab... See more
Company replied
We liked the price and the product looks excellent. The delivery was delayed which was inconvenient and when delivered the kerbside delivery meant we had to find help to man handle the unit over a co... See more
Company replied
Absolutely brilliant, really kind and helpful as I had a slight problem of one broken dinner plate. I had a replacement within a week. I also bought a deep fat fryer, again the guys were super help... See more
Company details
Written by the company
Welcome to EasyEquipment, where we redefine simplicity in commercial catering equipment solutions. With a steadfast commitment to quality and customer satisfaction, EasyEquipment has established itself as a trusted provider in the food service industry. At EasyEquipment, we specialize in offering a wide range of high-quality catering equipment and supplies to meet the diverse needs of our customers. Whether you’re a restaurant owner, a catering service provider, or a hospitality professional, we understand the importance of reliable, efficient equipment in your daily operations. Our product catalogue features everything from cooking appliances and refrigeration units to kitchen utensils and dining essentials, sourced from leading manufacturers known for their durability and performance. Each product is carefully selected to ensure it meets our stringent quality standards and delivers exceptional value. What sets EasyEquipment apart is our dedication to customer service excellence. We strive to make your purchasing experience as straightforward as possible, with knowledgeable support available to assist you at every step. Our team is committed to understanding your unique requirements and recommending solutions that best fit your business needs. Join countless satisfied customers who rely on EasyEquipment for their catering equipment needs. Discover why we are trusted by businesses nationwide for superior products, competitive pricing, and unparalleled service. Experience the ease of shopping for commercial catering equipment with EasyEquipment. Your success is our priority
Contact info
Bilbao Street, BL1 4HH, Bolton, United Kingdom
- 0333 3443 979
- sales@easyequipment.com
- www.easyequipment.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
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The product has arrived damaged and I’m…
The product has arrived damaged and I’m still waiting to hear back from an advisor - please can you assist me
November 19, 2024
Reply from EasyEquipment
Thank you for bringing this to our attention. Your feedback is invaluable and will undoubtedly help us enhance our customer service.
We are currently coordinating the collection with our warehouse team. While the return process may take some time, please rest assured that we are fully committed to assisting you throughout each step until this matter is resolved.
We sincerely appreciate your patience as we work to collect the damaged item and ensure a brand-new replacement is sent to you.
Kind regards,
EasyEquipment
EASY AS PIE
EASY AS MAKING A PIE . ORDERING FROM EASY EQUIPMENT IS AN EASY RECIPE. FOLLOW THE INSTRUCTIONS AND FIND IT ON YOUR DOORSTEP.
November 18, 2024
Reply from EasyEquipment
Wow, what a delightful review—thank you for your continued support! We're thrilled to know your experience with EasyEquipment has been as simple and seamless as "making a pie."
Your kind words inspire us to keep delivering effortless shopping and reliable service. We’re so glad we could meet your expectations again, and we look forward to serving you in the future.
If there's ever anything more we can do to assist you, don’t hesitate to reach out.
Kind regards,
EasyEquipment
Reply from EasyEquipment
Thank you so much for your fantastic 5-star review! We're delighted to hear that your order was beautifully packaged, delivered on time, and met your expectations for value.
Your feedback means the world to us and motivates us to continue providing excellent service and quality products. If there's anything else we can assist you with, please don't hesitate to let us know.
We look forward to serving you again soon!
Kind regards,
EasyEquipment
Reply from EasyEquipment
Thank you so much for your valuable feedback! We truly appreciate your business and are delighted to have you as a customer.
We look forward to serving you again on your next purchase. If you have any questions or need assistance, please don’t hesitate to reach out.
Thanks again, and we hope to see you soon!
I ordered some fittings a week ago and…
I’ve received the goods now
November 19, 2024
Unprompted review
Reply from EasyEquipment
Thank you for bringing this negative experience to our attention.
Please confirm if you contacted us by email or phone, so we can investigate this further and resolve the issue promptly.
Your feedback is valuable to us, and we are taking steps to prevent such occurrences in the future. If you have any further questions or concerns, please don’t hesitate to reach out.
We hope to have the opportunity to serve you better next time.
Regards,
EasyEquipment
Excellent value for money
Excellent value for money, fast shipping.
Highly recommended!
November 11, 2024
Reply from EasyEquipment
Thank you for your positive review! 😊 We’re thrilled to hear you’re satisfied with the value and fast shipping. We truly appreciate your recommendation!
Regards,
EasyEquipment
Excellent communication
Excellent communication, great delivery guys, very prompt and courteous.
November 11, 2024
Reply from EasyEquipment
Thank you so much for your kind feedback! 😊 We're thrilled to hear that you had such a positive experience with our communication and delivery team. Our team works hard to ensure everything runs smoothly, and it’s great to know that their promptness and courteousness made a difference for you. Your satisfaction is our priority, and we truly appreciate you taking the time to share your thoughts. We look forward to serving you again in the future!
Regards,
EasyEqiupment
Reply from EasyEquipment
Thank you for your great review! 😊 We're happy to hear you had a positive experience with our service and that you’re satisfied with the product. We truly appreciate your feedback and look forward to serving you again!
Regards,
EasyEquipment
Reply from EasyEquipment
Thank you for your review! 😊 We're glad to hear you found our service good and helpful. We appreciate your feedback and will strive to make your next experience a 5-star one!
Regards,
EasyEquipment
Reply from EasyEquipment
Thank you for the 5-star review! 🌟 We truly appreciate your kind words and are thrilled to hear you had a perfect experience. We look forward to serving you again!
Regards,
EasyEquipment
I pay 30 £ for next day delivery,some…
I pay 30 £ for next day delivery,some one call my and say they can’t delivered next day and I will receive the delivery money back but i don’t receive nothing
I emailed and call many times but still nothing
October 15, 2024
Reply from EasyEquipment
We’re very sorry for the inconvenience caused and appreciate your patience. We can confirm that your refund for the next-day delivery charge has now been processed. If you have any further questions or concerns, please don’t hesitate to reach out. Thank you for bringing this to our attention.
Regards,
EasyEquipment
Reply from EasyEquipment
Thank you for your feedback! 😊 We're glad you’re happy with the product but sorry to hear about the delivery delay. We’ll work on improving this and hope to serve you better next time!
Regards,
EasyEquipment
Item arrived severely damaged. No response to emails.
Item arrived severely damaged. Broken plug, scratched and dented casings, cooking surface coatings scratched. Emailed a few times but never received any response.
October 11, 2024
Reply from EasyEquipment
We're very sorry to hear about the condition of your item and the lack of response. Could you please confirm which email address you used to contact us so we can investigate this further and resolve the issue promptly? Your satisfaction is our priority, and we want to make this right for you.
Regards,
EasyEquipment
The kitchen Griddle and I ordered was…
The kitchen equipment I ordered was delivered promptly in immaculate condition as packaging was very robust.
Really good value and first class customer service.
October 29, 2024
Reply from EasyEquipment
Thank you for your wonderful review! 😊 We're glad your order arrived promptly and in perfect condition. Delighted to hear you found great value and excellent service with us. Looking forward to serving you again!
Regards,
EasyEquipment
Reply from EasyEquipment
Thank you for the 5 stars! 🌟 We’re glad you’re happy with our price and delivery. We look forward to serving you again!
Regards,
EasyEquipment
New electric deep fryer
Easy website to view and ordering ver efficient. Delivery updates were excellent.
Had a little issue with a drip from tap and contacted by email, very quick reply and all sorted. Fantastic experience.
October 24, 2024
Reply from EasyEquipment
Thank you for your review! 😊 We're glad you found our website easy to use and our service efficient. Happy we could quickly sort the tap issue for you. Looking forward to serving you again!
Regards,
EasyEquipment
Fantastic company A star.
I can not fault the company as from day one ordering the appliance very helpful put the order in on a Friday that evening had a phone call from the delivery people to arrange a time Monday morning it turned up as agreed time very polite driver, had a problem with the machine rang the company and within the hour i had an email to sort out the problem and it worked will recommend them 100% will be buying from them in the further with out a doubt.
October 25, 2024
Unprompted review
Reply from EasyEquipment
Thank you so much for your wonderful review!
We're thrilled to hear about your positive experience from ordering to delivery and that our team was able to assist you promptly with the issue you encountered. Providing excellent service is our top priority, and your kind words truly motivate us to keep up the good work. We look forward to serving you again in the future. Thank you for recommending us and for being such a valued customer!
Regards,
EasyEquipment
I recently received my order one item…
I recently received my order one item was damaged were it’s been dropped. I’ve emailed and rang your support team now am waiting for a response i bought the panini machine as my one is broken so not only have I spent £200 plus with you am still without a panini machine and apparently I’ve got to wait until you resolve the issue with your delivery company
October 22, 2024
Reply from EasyEquipment
Thank you for sharing your feedback with us. We're sorry to hear about the experience in receiving your item with some dents. We strive to ensure all items are securely packaged to withstand the rigors of delivery, but unfortunately, occasional mishaps can occur despite our best efforts.
We value your experience, appreciate your understanding, and are dedicated to improving our processes. We will keep helping you further in this regard.
We aim to provide a smooth and efficient shopping experience, and your feedback helps us improve.
Thank you once more, and we hope to see you soon!
Regards,
EasyEquipment
You've sent me the wrong item .
You've sent me the wrong item .
I notified you and I still have not had the replacement sent then I was told the griddle would go back on its own it's stainless steel send me tge right product!
October 10, 2024
Reply from EasyEquipment
We sincerely appreciate your insightful comments! We are delighted to have you as a customer and we appreciate your business.
We hope to work with you once more on the next purchase you make. If you need help or have any questions, don't hesitate to contact us.
Again, thank you, and we hope to see you soon!
Regards,
EasyEquipment
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