easyfinancial Reviews 1,025

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 554 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being polite, informative, and helpful, often going above and beyond to assist with queries and explain processes clearly. Many people highlight the exceptional customer service, noting the understanding and patient approach of representatives who make the experience easy and stress-free. The service is often described as fast, efficient, and professional, with quick approval processes and smooth transactions, making it a reliable choice for financial assistance. However, some customers expressed dissatisfaction with payment issues, including delayed e-transfers and unexpected additional charges, leading to late fees and financial stress. A few other people also felt that the interest rates were excessively high and that the company's practices regarding payment allocation and communication were unclear or aggressive.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the helpfulness and efficiency of... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, politeness,... See more

Payment

Customers had ambiguous experiences with payment, with many expressing significant frustration regarding high... See more

Price

Users describe negative interactions with price, frequently citing high and predatory interest rates, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sankeit is such an amazing member of your staff. He is always very polite, informative and helpful with all of my queries. Just hearing his voice makes my experience with easyfinancial such a treat. G... See more

Company replied

Rated 5 out of 5 stars

Easy financial really helped me alot. Shiwali at the langstaff branch is an amazing financial representative. She walked me through the process every step of the way. I highly recommend her. When... See more

Company replied

Rated 5 out of 5 stars

It’s very helpful for me in the difficult situation. Sarada did wonderful service with me. She did polite, respectful, fast and clear communication. Excellent. Thanks for her. Also, when talking over... See more

Company replied

Rated 5 out of 5 stars

This review is for Sankeit. He has been very helpful and patient while explaining everything to me. He very well explained me the balance amount on my profile, interest charges, loan insurance and pri... See more

Company replied


Company details

  1. #13 of 15 best companies in Financial Institution
  2. #21 of 25 best companies in Alternative Financial Service
  3. #3 of 3 best companies in Car Finance and Loan Company
  4. #17 of 17 best companies in Loan Agency
  5. #19 of 21 best companies in Non-Bank Financial Service

Written by the company

easyfinancial is committed to providing Canadians with accessible, responsible, and personalized borrowing solutions. The company focuses on helping customers build their financial confidence through clear terms, compassionate support, and a straightforward application process. Whether customers are working to improve their credit or need support during life’s unexpected moments, easyfinancial is dedicated to helping them move forward.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Rated 5 out of 5 stars

They were amazing at getting me…

They were amazing at getting me approved for my loan

January 6, 2026
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Reply from easyfinancial

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Easy and fast transaction

Easy and fast transaction. Thank you.

January 5, 2026
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Reply from easyfinancial

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Well for starters the lady was the best…

Well for starters the lady was the best lady I’ve meet in some time now . She was a wonderful help and a kind soul. And I’m always gonna be on your guys side since no other banks was willing to help me out not even my own bank RBC that I’ve been with pretty much my whole life. So thank you and I’m looking forward for the next help once I pay you guys off 🫶

December 22, 2025
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Reply from easyfinancial

Hi, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Friendly company

Easy to understand
Friendly
Kind

January 6, 2026
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Reply from easyfinancial

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Great service

Great service! Vishankh helped me make the right decisions and im very grateful!

January 6, 2026
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Reply from easyfinancial

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

It is a great institution- it has…

It is a great institution- it has helped me to be able to bring my credit cards up to date with the payments. Friendly workers who are able to look into every applicant's financial situation and come up with a timely solution. I sincerely appreciate the help

January 6, 2026
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Reply from easyfinancial

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 3 out of 5 stars

I ask for a loan of only $12,000 but…

I ask for a loan of only $12,000 but staff put down for $20,000 which I did not want nor did I ever ask but then give me $15,100. However was only sent $14,900, $200 short yet loan amount did say $15,100. I was a bit disappointed they would do that especially to a new client.

January 6, 2026
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Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 5 out of 5 stars

Staff was polite and professional.

Staff was polite and professional.

January 6, 2026
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Reply from easyfinancial

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Amazing & incredibly fast customer…

Amazing & incredibly fast customer service by branch manager Neha!
She is amazing and went up & beyond to help me
Highly recommend A+++

January 2, 2026
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Reply from easyfinancial

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Happy

The people its rapid

January 5, 2026
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Reply from easyfinancial

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Exceptional and prompt service

Agent understood the weather and road condition by offering e-sign of contract and not in-person. He was friendly and attentive.

January 5, 2026
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Reply from easyfinancial

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Very helpful and kind

January 3, 2026
easyfinancial logo

Reply from easyfinancial

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 2 out of 5 stars

Over financing unfair

Over financing, not just giving what we asked for
Waiting to long for funds to be in my account
Why is the loan for $20,100 yet it is for $20,000
Are we paying for the $100 that you say you are giving the person who referred

January 5, 2026
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Reply from easyfinancial

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-502-3279 so we can review the issue together and work toward a resolution.

Rated 5 out of 5 stars

A great experience for me

You can tell when someone is treating you like a walking dollar sign, or if they really care about helping you. I called in the morning not knowing how I was going to pay for a very expensive auto repair, while simultaneously relaunching a not-for-profit that had been in hiatus for 6 months, so dollar bills were not exactly falling from the sky... I walked out in the afternoon knowing that within a couple hours, the funds I needed would be in my account -at a fare rate and terms, all things considered. But moreover, the agent indicated concern to make sure I wasn't being overcharged by the mechanic and had, in just that short period of time, done due diligence on my business to a level that precluded me from having to re-explain the wheel to him. The last 5 years have been a strain on the psyche of humanity; I'm kinda chuffed about how well this went. Well done and thank-you🙏

January 3, 2026
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Reply from easyfinancial

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Helpful

The service was very good, the lady who helped me was pleasant and very helpful, thank you for your help

December 15, 2025
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Reply from easyfinancial

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 1 out of 5 stars

The rep doing my file didn’t explain in…

The rep doing my file didn’t explain in any detail much at all about said loan made it hard to even read and added extras I didn’t agree to
Very unprofessional and I wound recommend this service to anyone

January 3, 2026
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Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 5 out of 5 stars

Excellent service with Mohammed....will…

Excellent service with Mohammed....will use easy financial assistance again for sure

January 3, 2026
easyfinancial logo

Reply from easyfinancial

Hi, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

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