easyfinancial Reviews 1,024

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 554 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being polite, informative, and helpful, often going above and beyond to assist with queries and explain processes clearly. Many people highlight the exceptional customer service, noting the understanding and patient approach of representatives who make the experience easy and stress-free. The service is often described as fast, efficient, and professional, with quick approval processes and smooth transactions, making it a reliable choice for financial assistance. However, some customers expressed dissatisfaction with payment issues, including delayed e-transfers and unexpected additional charges, leading to late fees and financial stress. A few other people also felt that the interest rates were excessively high and that the company's practices regarding payment allocation and communication were unclear or aggressive.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the helpfulness and efficiency of... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, politeness,... See more

Payment

Customers had ambiguous experiences with payment, with many expressing significant frustration regarding high... See more

Price

Users describe negative interactions with price, frequently citing high and predatory interest rates, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sankeit is such an amazing member of your staff. He is always very polite, informative and helpful with all of my queries. Just hearing his voice makes my experience with easyfinancial such a treat. G... See more

Company replied

Rated 5 out of 5 stars

Easy financial really helped me alot. Shiwali at the langstaff branch is an amazing financial representative. She walked me through the process every step of the way. I highly recommend her. When... See more

Company replied

Rated 5 out of 5 stars

It’s very helpful for me in the difficult situation. Sarada did wonderful service with me. She did polite, respectful, fast and clear communication. Excellent. Thanks for her. Also, when talking over... See more

Company replied

Rated 5 out of 5 stars

This review is for Sankeit. He has been very helpful and patient while explaining everything to me. He very well explained me the balance amount on my profile, interest charges, loan insurance and pri... See more

Company replied


Company details

  1. #13 of 15 best companies in Financial Institution
  2. #21 of 25 best companies in Alternative Financial Service
  3. #3 of 3 best companies in Car Finance and Loan Company
  4. #17 of 17 best companies in Loan Agency
  5. #19 of 21 best companies in Non-Bank Financial Service

Written by the company

easyfinancial is committed to providing Canadians with accessible, responsible, and personalized borrowing solutions. The company focuses on helping customers build their financial confidence through clear terms, compassionate support, and a straightforward application process. Whether customers are working to improve their credit or need support during life’s unexpected moments, easyfinancial is dedicated to helping them move forward.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Rated 5 out of 5 stars

awesome service

Awesome people

February 27, 2026
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Reply from easyfinancial

Hi Melinda, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

They will help you

The person that I was talking to. Helped me with the paperwork.

February 27, 2026
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Reply from easyfinancial

Hi Paul, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Masculin

Very good expérience good

November 28, 2025
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Reply from easyfinancial

Hi Yves, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Was very friendly and knowledgeable of…

Was very friendly and knowledgeable of the products

February 26, 2026
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Reply from easyfinancial

Hi Tina, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Excellent

It was really smooth and the staffs really helped us a lot and very knowledgeable

February 23, 2026
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Reply from easyfinancial

Hi, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

credit score above 750

Ive got a high credit score above 750, i however am on disability, these guys are robbing me. 4.5-5 year loan for 5.5k and with a 30%+ interest rate, they gonna bankrupt me or put me to that. They were not very clear with me on details, the person i spoke to on the phone did not give me enough info and also didnt speak great english so I had a hard time understanding everything. They sadly were all I had as others turned me down and I wish I never signed anything with them.

October 30, 2025
Unprompted review
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Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 5 out of 5 stars

When something feels EASY, it’s because someone exceptional is behind it.

I contacted Easy Financial today Feb 25th @ 9:01 Am, (EST) and had the absolute pleasure of speaking with Emily.

From the very first minute, she made the entire experience truly EASY, just like the name promises.

Emily answered all my questions clearly and patiently, with zero pressure and genuine professionalism.

She listened carefully to my concerns and explained everything in a simple, reassuring way.
I honestly felt like speaking to someone available 24/7 knowledgeable, calm, and always ready to help with a BIG smile !

Her pleasant attitude and easy communication style make a real difference.

Emily represents Easy Financial in the best possible way. Service like this builds trust and confidence.

I sincerely hope Easy Financial recognizes and rewards Emily’s devotion and dedication.

With her natural leadership, easy perspective, and supportive approach, she would be an outstanding Lead mentoring others on the team.

Thank you, Emily, for making everything truly EASY.

February 25, 2026
Unprompted review
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Reply from easyfinancial

Hi Karim, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

10 out of 10

Excellent, - sleeplessness nights often stems from stress were not able to pay my bills . When everyone sat no Easy Financial say yes.

February 24, 2026
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Reply from easyfinancial

Hi Jeanette, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 1 out of 5 stars

My loan was approved

My loan was approved, and no money has been deposited into my account.
This is an absolutely ridiculous system you have.

February 24, 2026
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Reply from easyfinancial

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-502-3279 so we can review the issue together and work toward a resolution.

Rated 5 out of 5 stars

The speed I got my loan was fast

The speed I got my loan was fast! And cindy was great to work with!!

February 24, 2026
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Reply from easyfinancial

Hi Tom, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Himanshu Ranjan was a great help at…

Himanshu Ranjan was a great help at easy financial. He made everything an easy experience for me and was very helpful!

February 21, 2026
Unprompted review
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Reply from easyfinancial

Hi Victoria, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

got a loan 2 plus years ago 7000 they…

I got a loan 2 plus years ago 7000 they told me the interest rate would go lower if u keep up to date ...they are charging me 45 percent o. This i pay 500 month never miss and im still.paying that they r thieves I called amd said im no longer paying then mind u I have no payed over 14 000 for a 7000 loan they stalk me they are disrespectful,rude and very unperfessiomal they skim read u the agreement on purpose its disgusting they can do this at this rate dundurn easy home u all should be ashamed ur buisness style everything ... they dont forfill there end and then they act like im the ass ... I Will not pay 45 percent for 2 years and u act lile I didn't pay u .. u all should be in prison ur sick and twisted money theves be careful people this place is a hudge scam ovi people working there are skimming

February 20, 2025
Unprompted review
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Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 5 out of 5 stars

Good customer service.

February 16, 2026
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Reply from easyfinancial

Hi Lenord, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

Everyone even contemplating approaching them… RUN!

Everyone even contemplating approaching this venue for any form of financial assistance, be advised that THEY will take the interests first, then apply your payments to the principal.
I realized this 2 years after loan initiated and my principal NEVER went down. They were evidently placing ALL payments made to pay their interests FIRST and loan never went down for these 2 years. So I opted for consumer proposal and they got nothing. I feel better now

November 12, 2025
Unprompted review
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Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 5 out of 5 stars

This is a shout out to Phillip Hasfal!!

This is a shout out to Phillip Hasfal for the amazing job he did with a huge frustration/complaint that I had with company based on someone else’s error.

Phillip was professional, courteous, kind, knowledgeable and, his calming, compassionate and confident voice/attitude made it such a joy to deal with him.

He followed through 200% on his promise and over delivered.

Two more things: most client service folks would rather be tortured than apologize for client’s pain, but Phillip was such a breath of fresh air! He immediately apologized for someone else’s mistake!

The second thing is, after such an amazing experience, I asked how I could show appreciation and, he immediately added his direct report, Emily’s name. That - is true servant leadership!!

Many many thanks to Phillip! You should be promoted and should run global training on how service and leadership can be done excellently well.

Thank you, Emily for taking the time to hear me out and transferring me to Phillip.
Great service! Thank you for the excellent leadership, problem-solving and client service, Phillip Hasfal!

February 12, 2026
Unprompted review
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Reply from easyfinancial

Hi Bola, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial and leaving such a wonderful review!

Rated 1 out of 5 stars

Excessive amount of interest rates and wage garnishment

Excessive amount of interest rates. Threatening wage garnishment after a single missed payment. Absolutely Terrible. Do not go here. I highly regret going to them

February 9, 2026
Unprompted review
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Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 5 out of 5 stars

Wonderful employees. Fast and easy process

The person who processed my application was very helpful and wonderful to deal with. She made the process very easy and fast.

February 12, 2026
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Reply from easyfinancial

Hi Sarah, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

The friendly people made u feel…very comfortable and kind

The friendly people made u feel comfortable and was ready to listen and help in every way
I went to the shoppers world branch and was greeted by kartick who me was so helpful and ready to get me the fund I needed in no time
Thank u kartick for your help

February 10, 2026
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Reply from easyfinancial

Hi Phoolmatie, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

I never accept a loan from them

I never accept a loan from them. never applied but yet they cal me over and over again stating that I have a loan that has been aprooved...I do not need 35% rates loans. stop harrassing me

February 9, 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 5 out of 5 stars

Amanjot

Amanjot, was helpful, she was clear, and she was quick. She got things done as she said she would.

January 30, 2026
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Reply from easyfinancial

Hello, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

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