easyfinancial Reviews 1,025

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 554 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being polite, informative, and helpful, often going above and beyond to assist with queries and explain processes clearly. Many people highlight the exceptional customer service, noting the understanding and patient approach of representatives who make the experience easy and stress-free. The service is often described as fast, efficient, and professional, with quick approval processes and smooth transactions, making it a reliable choice for financial assistance. However, some customers expressed dissatisfaction with payment issues, including delayed e-transfers and unexpected additional charges, leading to late fees and financial stress. A few other people also felt that the interest rates were excessively high and that the company's practices regarding payment allocation and communication were unclear or aggressive.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the helpfulness and efficiency of... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, politeness,... See more

Payment

Customers had ambiguous experiences with payment, with many expressing significant frustration regarding high... See more

Price

Users describe negative interactions with price, frequently citing high and predatory interest rates, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sankeit is such an amazing member of your staff. He is always very polite, informative and helpful with all of my queries. Just hearing his voice makes my experience with easyfinancial such a treat. G... See more

Company replied

Rated 5 out of 5 stars

Easy financial really helped me alot. Shiwali at the langstaff branch is an amazing financial representative. She walked me through the process every step of the way. I highly recommend her. When... See more

Company replied

Rated 5 out of 5 stars

It’s very helpful for me in the difficult situation. Sarada did wonderful service with me. She did polite, respectful, fast and clear communication. Excellent. Thanks for her. Also, when talking over... See more

Company replied

Rated 5 out of 5 stars

This review is for Sankeit. He has been very helpful and patient while explaining everything to me. He very well explained me the balance amount on my profile, interest charges, loan insurance and pri... See more

Company replied


Company details

  1. #13 of 15 best companies in Financial Institution
  2. #21 of 25 best companies in Alternative Financial Service
  3. #3 of 3 best companies in Car Finance and Loan Company
  4. #17 of 17 best companies in Loan Agency
  5. #19 of 21 best companies in Non-Bank Financial Service

Written by the company

easyfinancial is committed to providing Canadians with accessible, responsible, and personalized borrowing solutions. The company focuses on helping customers build their financial confidence through clear terms, compassionate support, and a straightforward application process. Whether customers are working to improve their credit or need support during life’s unexpected moments, easyfinancial is dedicated to helping them move forward.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Rated 5 out of 5 stars

Amanjot

Amanjot, was helpful, she was clear, and she was quick. She got things done as she said she would.

January 30, 2026
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Reply from easyfinancial

Hello, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

Applied for a loan to get by with money…

Applied for a loan to get by with money to feed myself. I filled the paperwork online and had him call me today for the loan. Sent him all my bank statements to his email and was denied the loan today. Boycott easy financial at all costs they will denied you the loans. Had a $10,000 ready for me today. They didn't follow their ceo mission statements for good credit bad credit income or no income for loans. General hummel out

February 8, 2026
Unprompted review
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Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 4 out of 5 stars

Staff was knowledgeable.

Staff was helpful, knowledgeable and friendly.
Explained loan contract throughly.

February 7, 2026
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Reply from easyfinancial

Hi Marguerite, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Easy financial really helped me alot

Easy financial really helped me alot.
Shiwali at the langstaff branch is an amazing financial representative. She walked me through the process every step of the way. I highly recommend her.
When all else fails financially, I implore you to visit easy financial especially the 8280 Highway 27 location.
Mike

February 6, 2026
Unprompted review
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Reply from easyfinancial

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial

Rated 5 out of 5 stars

Nice people to deal with and good…

Nice people to deal with and good customer service quick response

February 6, 2026
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Reply from easyfinancial

Hi Rallin, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 1 out of 5 stars

They accepted my offer but didn't reflect it in the agreement

I made them an offer to settle my account, the rep told me that would work and that they had sent me updated documents to sign. They told me I had to sign immediately because my account would go to collections. When I finally got the documents, it turned out they were referring to documents they had sent me previously that doubled the amount I had offered them. They attempted to bully me into signing the fraudulent forms.

February 5, 2026
Unprompted review
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Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 2 out of 5 stars

Went to see if I could get another loan

Went to see if I could get another loan
Told me no that you have to wait 1 year to refinance. Was never told that. Please ask questions and get the full information. Would not recommend. Very hight interest rates.

February 4, 2026
Unprompted review
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Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 1 out of 5 stars

I was quoted a loan for 24 months

I was quoted a loan for 24 months, as the agent explain everything and review single pages of the contract she said its 24 months at the end when i review it from their app, my loan is actually payable in 48 months.Very dissapointing

February 4, 2026
Unprompted review
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Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can help review the situation in more depth.

Rated 1 out of 5 stars

Beware

Beware - Make sure you read all their documents and know all the special services they tag on... services they make appear are mandatory - but really are optional. Services like their Transunion service for $20 (which is a free service on most apps) that will continue even if you have paid off the loan unless you specifically ask them to cancel it (it's not on any forms or talked about when you pay off your loan - probably on purpose). Customer service is great when you want a loan, but fall apart once you sign on the dotted line. I even got enrolled in a program that I had declined by paper - and I had to contact them to have it removed... at first they said I had accepted it - until I had to send the signed form to them showing I had declined it - they then cancelled it without any apologies - instead they just sent another sales pitch for me to keep the program into the system.

Just beware - zero transparency, everything is hidden in the fine print, and again zero transparency

I would not be surprised most of the positive reviews here are paid by the company to flood out warnings such as mine.

February 3, 2026
Unprompted review
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Reply from easyfinancial

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-502-3279 so we can review the issue together and work toward a resolution.

Rated 5 out of 5 stars

Amazing service

Amazing service

February 2, 2026
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Reply from easyfinancial

Hi Toshe, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

It’s very helpful for me in the…

It’s very helpful for me in the difficult situation. Sarada did wonderful service with me. She did polite, respectful, fast and clear communication. Excellent. Thanks for her. Also, when talking over phone every worker is helping immediately. Thanks for everyone too.

February 2, 2026
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Reply from easyfinancial

Hi Arul, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial and we wish you all the best on your borrowing journey.

Rated 4 out of 5 stars

Good communication and patience and…

Good communication and patience and understanding.

January 30, 2026
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Reply from easyfinancial

Hi Gorden, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

I am not satisfied with Easy Financial…

I am not satisfied with Easy Financial because I did not get the loan amount I desired. I provided all the required documents, but still my loan was not approved as expected. I struggled for five days during the process, which was very stressful for me. The long waiting time and lack of clear support made the experience disappointing. I expected better service and quicker results.

February 2, 2026
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Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 5 out of 5 stars

Constant Communication and Excellent…

Constant Communication and Excellent Service

February 1, 2026
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Reply from easyfinancial

Hey!! We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 1 out of 5 stars

I borrowed 14k

I borrowed 14k, I have paid back well over 40k, and still owe 16k

January 31, 2026
Unprompted review
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Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 5 out of 5 stars

LOOK NO FURTHER!

This company gets the job done! I was in need of a smaller loan to get some much-needed work done on my roof. They were understanding, efficient, thorough and very flexible with the payments I will have to make to pay back the money. If I ever in such need again this company is the one I would choose!

January 31, 2026
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Reply from easyfinancial

Hi Gail, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

My experience with Eats Financial was…

My experience with Eats Financial was excellent. The loan process was very fast and smooth. I would especially like to thank Niti for her outstanding customer service, attention, and kindness throughout the entire process. She was professional, friendly, and made everything easy to understand. Highly recommended.

January 30, 2026
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Reply from easyfinancial

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 1 out of 5 stars

This is the worst loan company I have…

This is the worst loan company I have ever delt with !! They harass you everyday single day when payment is late or due and I’m not talking one call or one email is several text messages calls and emails daily and it’s beyond harassing!! I will never recommend them to anyone I can’t pay my little loan off fast enough!!! Terrible loan company!

January 28, 2026
Unprompted review
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Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 1 out of 5 stars

Easy Financial is the worst thing that…

Easy Financial is the worst thing that could happen to me
They constantly harass my family for a 219$ payment
And at 44% interest i have been paying them 440$ a month for 18 months and amount owed has gone higher than the amount loaned.

January 29, 2026
Unprompted review
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Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

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