Easy Florist Reviews 

479
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered thus succulent from a florist and paid more to get quality. However whst i recieved was china quality. Cheap and out of shape. Company refused to give me full refund including del charge and e... See more

Company replied

Rated 2 out of 5 stars

They use Evri as a courier so beware. Ordered 2 planters, after 7 days of waiting and the tracking number continually informing me they were still waiting for it, I asked for a refund. Instantly the t... See more

Company replied

Rated 5 out of 5 stars

Was looking for vases for my daughter's wedding. Good selection of products, description and sizing, and a very reasonable price. Ordering online was easy, items were delivered on time. They were inc... See more

Rated 5 out of 5 stars

Swift service and the galvanised vases were exactly as they looked on line, thin enough metal to screw into wooden pillars but robust enough to stay up the pillars at an all night party with quite hef... See more

Company details

  1. Events & Entertainment

Written by the company

The Home Of Florist Supplies: for all your florist sundries including ribbons, cellophane, silk flowers, floral foam, glass vases, wedding accessories and much more. Trade & Wholesale accounts available.


Contact info

3.6

Average

TrustScore 3.5 out of 5

479 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(479)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great prices and easy to order

Great prices and easy to order. Prompt delivery. Have used before and recommended to friends. A little disappointed that the standing peacock was white cardboard underneath though. Overall great service.

October 10, 2023
Unprompted review
Rated 2 out of 5 stars

I did not receive the order - Bad Customer Service

I did not receive the order, even though it is marked as delivered. I emailed, had not response back. Tried calling no answer or it rang off.

The did get in touch and apologies, after my colleague managed to get in touch with them and they did offer a full refund, but I had to keep on chasing. It is a shame as the product was good. Maybe the problem is the courier service used for the delivery.

September 29, 2023
Unprompted review
Easy Florist logo

Reply from Easy Florist

Hi Dina,

I apologise for this, I can see an email was sent but not replied to as it was commented that someone was in contacted with your colleague Symone and they had offered a full refund as the courier had not delivered correctly. We've adjusted our processes going forward to make sure these are still followed up despite having contact with another person in an organisation

Regards
Peter

Rated 5 out of 5 stars

Excellent Service

Excellent Service, order arrived very quickly, the items I bought where exactly what I was looking for.

September 1, 2023
Unprompted review
Rated 4 out of 5 stars

Your asking for s review on a order…

Your asking for s review on a order that was ordered on Thursday ive received little information at the moment.

September 21, 2023
Unprompted review
Easy Florist logo

Reply from Easy Florist

Hi Karen,

Sorry about this, I can see that this email was about your previous order which has already been delivered and I hope you are happy with, your latest order should be leaving us shortly. Thanks a lot for your orders

Regards
Peter

Rated 5 out of 5 stars

Wood board

Was looking for the perfect, affordable wood slice/board for my wedding cake. They were out of stock but kept me posted once they had back in stock.

Extremely happy with the quality of the product.

Thank you so much ✨️✨️✨️✨️✨️

September 4, 2023
Unprompted review
Rated 1 out of 5 stars

Flower vase not fit for purpose…

I bought the brocante filigree metallic flower bowl - the description said “reuse this bowl again and again for future events with artificial or fresh flowers inside” When I put water in it it leaked. I looked at the label which said it came with a plastic liner. I contacted customer service, sent them a video and asked for a plastic liner. They replied that they do not supply the plastic liner and that it did not state that the bowl was watertight on the website and because I had used it they would not allow a return or refund me.
Their next email said “ When it comes to using fresh flowers, it's essential to utilise oasis foam to secure the flowers in place and maintain their hydration. Unfortunately, we don't recommend submerging fresh flowers directly in water on our website, as this deviates from the methods used by florists”.
!!
I have contacted my credit card provider who agree that the item does not match the intended purpose and will endeavour to get a refund for me.
Absolutely appalling customer service, completely obstructive and clearly with very little actual knowledge of floristry

September 1, 2023
Unprompted review
Easy Florist logo

Reply from Easy Florist

Hi Sian,

We are deeply sorry that the resolution provided did not meet your expectations. Unfortunately, as previously mentioned, we do not include liners with this product, and it is not advertised as being watertight. We are open to investigating this matter further if you could kindly provide an image of the label, but upon reviewing our entire product range, we have not found any instances of such labeling.

Moreover, because these items have been used, we regret to inform you that we are unable to accept them for return or refund. We apologise if this outcome is disappointing to you.

We want to express my sincere apologies if you feel that the level of customer service you have received has been less than satisfactory. We genuinely strive to assist our customers to the best of our abilities. If you have any further questions or concerns, please do not hesitate to contact us, and we will do our utmost to assist you in any way we can.

Rated 4 out of 5 stars

The product was good

The product was good , well packaged and what I’ve come to expect from previous orders .
However I paid for extra for a Saturday delivery , ready for a Monday wedding and it did not arrive.
Luckily I was there on Sunday finishing the wedding items off as the delivery guy dropped it off then with a “ I didn’t think anyone would be working here on Sunday” . So product and ease of ordering is 5* but on this occasion the delivery date wasn’t met hence the 4*

September 3, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look