It took days getting through on the telephone after spending a long time trying to sort out special assistance it just kept coming up with an error message Went on chat they can’t deal with it The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not over friendly No introduction by name No general chat Didn’t give any resolution to query regarding emailing boarding passes The response was down load and add to wallet only option
Company replied
Easy to book, hard to cancel, almost impossible to find a live agent to chat with if you have a problem. If they cancel your flight and you have a problem getting the full refund (as I did -- they off... See more
Company replied
I had a nightmare experience at Belfast airport, Could not board the flight as i did not receive confirmation Try to book another kept getting error on the website and app Spoke to Customer ad... See more
Company replied
Company details
Written by the company
Explore Europe with easyJet and enjoy easy and affordable travel. Book cheap flights online, get inspired for your next trip and check out our partner sites for great value extras. Get out there.
Contact info
easyJet Airline Company Limited, Hangar 89, London Luton Airport, LU2 9PF, Luton, United Kingdom
- www.easyjet.com
3.6
Average
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing Easy about lack of luggage assistance
On hold for a while to be told that I am
not eligible for assistance with my baggage. I have degenerative spine disease and I’m unable to lift my luggage off the luggage carousel and I’m not able to use or push a luggage trolley.
The website offers assistance but the call handler said this only applies if you have mobility issues.
June 13, 2026
Reply from easyJet
Hi Fiona,
We sincerely regret the difficulty you experienced with baggage assistance. We understand your concerns regarding your degenerative spine disease and the challenges it presents. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Reply from easyJet
Thank you for sharing your experience. We're glad to know you found our team very helpful. Your feedback inspires us to keep supporting our customers with care and efficiency.
No response for a very long time after…
No response for a very long time after collecting all my information and then they exit chat saying I wasn’t responding for a couple of mins while I was trying to find out from their customer service
June 13, 2026
Reply from easyJet
Hi Jincy',
We are sorry you had trouble with our chat support. Please share the details with our team at TrustpilotReviews@email.com so we can investigate this experience.
Xoli
Absolutely appalling customer service…
Absolutely appalling customer service from easyJet’s web chat support.
I spent considerable time explaining my situation to Tasneem and providing clear evidence that I had selected the correct refund option. Rather than reviewing the information I supplied, they repeatedly insisted that I had chosen the wrong option and appeared to completely ignore the evidence in front of them.
The entire interaction felt like a box-ticking exercise rather than an attempt to help a customer. No effort was made to properly investigate the issue, acknowledge the documentation I provided, or offer any meaningful assistance. Instead, I was met with repetitive responses that failed to address the facts I had clearly presented.
I contacted customer support expecting assistance and a fair assessment of my case. Instead, I was left feeling ignored, frustrated, and no closer to a resolution. This experience has seriously damaged my confidence in easyJet’s customer service, and I sincerely hope the company provides better training and oversight to ensure future customers are treated with more respect and professionalism.
One of the most disappointing customer service experiences I have had.
June 13, 2026
Reply from easyJet
Hi Jenna,
We appreciate you sharing your experience. We are sorry to hear that the support you received did not meet your expectations and that you felt your evidence was not properly reviewed. Please forward your review, along with any reference numbers, to TrustpilotReviews@easyJet.com so our team can investigate your case further.
Xoli
Reply from easyJet
We are happy our team was helpful and answered your questions. We appreciate your feedback.
While trying to navigate there online…
While trying to navigate there online check in system I inadvertently booked 3 hold bags instead of 1 and have paid for 3. I tried to contact easyJet which in itself is a trial, the person I eventually spoke to said easyJet don't give refunds so in future F..K easyJet
June 13, 2026
Unprompted review
Reply from easyJet
Hi Alan,
We sincerely apologize for the frustration you experienced with the online system and the difficulty in resolving the hold bag issue. We understand your disappointment regarding the refund policy. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
It was quick to get someone to assist…
It was quick to get someone to assist me and they were quick/supportive/proactive in their response. Thank you!
June 13, 2026
Reply from easyJet
We're happy to hear our team was quick, supportive, and proactive in assisting you. Thank you for your positive feedback.
Reply from easyJet
We're so glad we could resolve your issues quickly. Thank you for your excellent feedback.
Reply from easyJet
We are glad our live chat was quick and efficient. We appreciate your feedback.
Great service
June 13, 2026
Reply from easyJet
Thank you for your feedback. We're thrilled to hear you enjoyed our great service. Your support means a lot and keeps us motivated to deliver excellence every time.
Thank you Mohammad!
Mohammad from the Easy jet livechat agents (Livechat was 13/06/2026 - 12:18PM)!! You exceeded all expectations, you turned what was my negative experience to a positive promply and efficiently! highly recommended
June 13, 2026
Reply from easyJet
We are so pleased to hear that our team exceeded your expectations and turned a negative experience into a positive one. We appreciate your kind words.
EasyJet Plus
EasyJet Plus - thank you for helping me today with my cancelled flight (due to bad weather in jersey), Itu was excellent!
June 13, 2026
Reply from easyJet
We're glad we could assist you with your cancelled flight. Thank you for your kind words and positive feedback.
Fast a helpful
June 13, 2026
Reply from easyJet
Thank you for your review. We're so pleased you found our service fast and helpful. Your feedback encourages us to keep delivering quick and reliable support every time.
No Help after 45 minutes clarifying claims
I needed to appeal my Claim decision, where expenses according to EU regulations were not covered. I called this number as the online Chat told me to do so. The call took me 45 minutes + waiting time and will Costa a Fortune of Money. In that time I explained the relevant expenses in Detail. In between I needed to wait more Times until the contract Person got a reply. After 45 minutes the contract Person explained to me that I need to Claim this again and she cannot do anything for me as she ist Not from the Claims Team (that would have been clear after 2 min!!). Then I told her that she needs to Forward that Case to Take Claims Team and asked for her Name. Then she Hang Up the call. Obvs. Nothing solved after 45 minutes!
June 13, 2026
Reply from easyJet
Hi Tanja,
We are truly sorry to hear about the frustrating experience you had when trying to appeal your claim decision. We understand your time is valuable, and we regret the lengthy call and the lack of resolution. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Someone dealing with me for a 5 hour…
Someone dealing with me for a 5 hour day - told me to have a great day!!! Not really the best thing to say in this situation. Been delayed for 4 hours and 58 mins so far and told that that flight is due to take off in 5 more hours, but they disconnected with me and told me to recontact in 2 more minutes! Nothing is going to change in that time!
June 13, 2026
Reply from easyJet
Hi Perrier,
We sincerely regret the extensive delay and the frustrating communication experience you encountered. We are reviewing this situation to prevent similar occurrences. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Reply from easyJet
We're glad we quickly resolved your issue. We appreciate your feedback.
Swift service sorting special…
Swift service sorting special assistance . Patient operators
June 13, 2026
Reply from easyJet
We're delighted to hear our team provided swift and patient assistance. Thank you for your kind words.
Nice customer service
June 13, 2026
Reply from easyJet
Thank you so much for your kind words. We're delighted to hear you had a positive experience with our customer service. Your feedback motivates us to keep delivering great support every day.
Needed to book special assistance…
Needed to book special assistance travel for my old mom, spoke to a lovley friendly lady, I'm so not good at technology but the lady was so patient and kind explaining to me how to do it step by step. Thank you lovley lady, you made something stressful for me very easy, bless you🇮🇪💖
June 13, 2026
Reply from easyJet
We're so glad our team could make booking special assistance for your mother a smooth and easy experience. Thank you for your kind words.
Great and clear communication
June 13, 2026
Reply from easyJet
Thank you so much for your kind words. We're delighted to hear that our communication felt clear and effective, it means a lot to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.