It took days getting through on the telephone after spending a long time trying to sort out special assistance it just kept coming up with an error message Went on chat they can’t deal with it The... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not over friendly No introduction by name No general chat Didn’t give any resolution to query regarding emailing boarding passes The response was down load and add to wallet only option
Company replied
Easy to book, hard to cancel, almost impossible to find a live agent to chat with if you have a problem. If they cancel your flight and you have a problem getting the full refund (as I did -- they off... See more
Company replied
I had a nightmare experience at Belfast airport, Could not board the flight as i did not receive confirmation Try to book another kept getting error on the website and app Spoke to Customer ad... See more
Company replied
Company details
Written by the company
Explore Europe with easyJet and enjoy easy and affordable travel. Book cheap flights online, get inspired for your next trip and check out our partner sites for great value extras. Get out there.
Contact info
easyJet Airline Company Limited, Hangar 89, London Luton Airport, LU2 9PF, Luton, United Kingdom
- www.easyjet.com
3.6
Average
65K reviews
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Quick and non complicated
Quick and non complicated, got exactly the help I needed and impeccable service!
June 13, 2026
Reply from easyJet
We're so pleased we could provide quick, uncomplicated, and impeccable service. Thank you for your feedback.
good for you
June 13, 2026
Reply from easyJet
Thanks for your feedback, we appreciate you taking the time to share your thoughts.
Excellent customer service.
Excellent customer service.
The phone signal dropped but the person assisting me had the foresight to call me back.
June 13, 2026
Reply from easyJet
We're so glad to hear you received excellent customer service. We appreciate the positive feedback about our team's foresight.
Thanks :) :)
June 13, 2026
Reply from easyJet
Thank you for your kind words, we’re glad you’re happy with us.
Didn’t take long to answer and solved…
Didn’t take long to answer and solved my query efficiently
June 13, 2026
Reply from easyJet
We're glad we could answer quickly and efficiently resolve your query. Thank you for your feedback.
Quick response to call and friendly
Quick response to call and friendly, helpful and efficient help given.
June 13, 2026
Reply from easyJet
We're glad our team provided quick, friendly, and efficient help. Thank you for your feedback.
The live chat worked well
The live chat worked well. Amira quickly changed my accidentally booked large cabin bags to hold bags. And I only had to pay an additional charge for this, and the cost was offset by the fee I'd already paid for large cabin bags.
Amira was very efficient.
June 13, 2026
Reply from easyJet
We're so pleased to hear that our live chat service worked well for you. It's great that our team could efficiently assist with changing your baggage and clarify the charges. Thank you for your positive feedback.
Easyjet don't sort more than 1 night of accommodation following flight cancellations
Our flight was cancelled due to a power outage. We couldn't get another flight for 2 days. Easyjet booked us the first night in a hotel with no problem but what a fight I had to get the second night paid for. It was literally the last minute before we had to leave for the airport that the hotel received confirmation although I had been told on the live chat the previous day that the hotel would receive it within 90 minutes which didn't happen and the hotel didn't tell us until an hour before we had to leave. Very stressful. Not impressed.
June 13, 2026
Reply from easyJet
We are truly sorry to hear about the stressful experience you had with your flight cancellation and the difficulties securing your second night's accommodation. We understand how frustrating the delay in confirmation must have been. We are reviewing our communication and hotel booking processes to prevent similar issues.
Helpful team
With some difficult news regarding a passenger the online team were helpful in helping me sort out what to do and my options.
June 13, 2026
Reply from easyJet
We are glad our online team could assist you during a difficult time, providing helpful options. We appreciate your kind words.
Ayham was terrific!
Ayham was terrific!! Very quick to resolve my enquiry. All very efficient and friendly.
June 13, 2026
Reply from easyJet
We're so pleased our team provided such quick, efficient, and friendly service. Thank you for your wonderful feedback.
Reply from easyJet
We're glad our service was good and quick for you. Thank you for your positive feedback.
Reply from easyJet
Hi Tessa,
Thank you for sharing your feedback with us. We are sorry to hear about your experience and take your concerns seriously. Please send your review along with your booking reference to TrustpilotReviews@easyJet.com.
Xoli
really good
June 13, 2026
Reply from easyJet
We’re delighted you had a really good experience , thank you for sharing.
Reply from easyJet
We’re glad you found our service helpful and quick, thank you for sharing your experience.
Reply from easyJet
We’re thrilled to hear our staff made your experience friendly and helpful, thank you for sharing.
Reply from easyJet
We’re glad you experienced good customer service, thank you for sharing your feedback.
Had an issue with minor error on…
Had an issue with minor error on booking and the customer service team resolved it immediately. Great service!
June 12, 2026
Reply from easyJet
We're so pleased our customer service team immediately resolved the minor booking error. Thank you for your kind feedback.
The customer service agent was very…
The customer service agent was very helpful and I feel very reassured by the service. I contacted the 24/7 chat as I needed to change the name details on my bookings and this was dealt with promptly and efficiently.
June 12, 2026
Reply from easyJet
We're so pleased to hear our team was helpful and that your name change was handled promptly and efficiently through our 24/7 chat. Thank you for your positive feedback.
Reply from easyJet
We’re glad your call was handled quickly and efficiently, thank you for your feedback.
Lost connection
June 12, 2026
Reply from easyJet
Hi Trevor,
Thank you for sharing your feedback with us. We are sorry to hear about your experience and take your concerns seriously. Please send your review along with your booking reference to TrustpilotReviews@easyJet.com.
Xoli
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