It took days getting through on the telephone after spending a long time trying to sort out special assistance it just kept coming up with an error message Went on chat they can’t deal with it The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not over friendly No introduction by name No general chat Didn’t give any resolution to query regarding emailing boarding passes The response was down load and add to wallet only option
Company replied
Easy to book, hard to cancel, almost impossible to find a live agent to chat with if you have a problem. If they cancel your flight and you have a problem getting the full refund (as I did -- they off... See more
Company replied
I had a nightmare experience at Belfast airport, Could not board the flight as i did not receive confirmation Try to book another kept getting error on the website and app Spoke to Customer ad... See more
Company replied
Company details
Written by the company
Explore Europe with easyJet and enjoy easy and affordable travel. Book cheap flights online, get inspired for your next trip and check out our partner sites for great value extras. Get out there.
Contact info
easyJet Airline Company Limited, Hangar 89, London Luton Airport, LU2 9PF, Luton, United Kingdom
- www.easyjet.com
3.6
Average
65K reviews
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Friendly and quick help provided
Friendly and quick help provided. Not a long wait time. Thanks Tamia.
June 12, 2026
Reply from easyJet
We're happy to hear we provided friendly, quick help and a short wait time. Thank you for your kind words.
Terrible customer service had an issue…
Terrible customer service had an issue which they refused to fix after leaving a review they replied telling me to email them which i did straight away it’s been fifteen days still no response and i go on holidays in three days
June 12, 2026
Unprompted review
Reply from easyJet
Hi Amy,
We're truly sorry to hear about the ongoing issue and the delay in our response, especially with your holiday approaching. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Reply from easyJet
Hi Sarah-Lee,
Thank you for sharing your feedback with us. We are sorry to hear about your experience and understand your frustration. Please send your review along with your booking reference to TrustpilotReviews@easyJet.com.
Xoli
The resolution time for this customer…
The resolution time for this customer service request took longer than expected.
June 12, 2026
Reply from easyJet
Hi,
Thank you for sharing your feedback with us. We are sorry to hear that the resolution time for your request took longer than expected. Please send your review along with your booking reference to TrustpilotReviews@easyJet.com.
Xoli
Reply from easyJet
We are so glad our team member was helpful and professional. Thank you.
Absolutely disgusted at bryons manner…
Absolutely disgusted at bryons manner and lack of consideration with a mom with a child with a disability. Citing terms and conditions. Lack of understanding and customer care. Terrible handling of the query regarding seat allocation with child of 5 and a daughter with autism. His mannerism escalated the query and conversation.
June 12, 2026
Reply from easyJet
Hi Tamyn,
We are truly sorry to hear about your frustrating experience regarding seat allocation and the handling of your query. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Reply from easyJet
We're glad we made resolving issues easy for you. Thank you.
Reply from easyJet
We're glad we could help. Thank you for your feedback.
Reply from easyJet
We are pleased our team was polite and professional. Thank you for your feedback.
Quick and simple
June 12, 2026
Reply from easyJet
Happy to hear the process was quick and simple, we appreciate your review.
Great service
June 12, 2026
Reply from easyJet
Thank you for your kind words, we’re delighted you enjoyed our service.
Reply from easyJet
We're glad we quickly resolved your issue. Thank you for your feedback.
Appalling customer service!
Appalling customer service!
Cancelled the chat, mid conversation.
June 12, 2026
Reply from easyJet
Hi Gillian,
Thank you for sharing your feedback with us. We are sorry to hear about your experience and understand your frustration regarding the chat being cancelled mid-conversation. Please send your review along with your booking reference to TrustpilotReviews@easyJet.com.
Xoli
a waste of time as there is no…
a waste of time as there is no willingness to deal properly with the issues
June 12, 2026
Reply from easyJet
Hi Martin,
Thank you for sharing your feedback with us. We are sorry to hear that you felt your concerns were not properly addressed. Please send your review along with your booking reference to TrustpilotReviews@easyJet.com.
Xoli
Absolutely terrible customer service
Absolutely terrible customer service. If you have a medical emergency and are unable to fly there is no way to transfer your sports equipment that you’ve already paid for or additional baggage to a travel companion on the same booking despite the fact EasyJet will still receive payment for your flight and additional luggage unless you complete a medical emergency form. How a hospitalised passenger in a foreign country is able to do that; which involves printing, asking a DR who does not speak English to sign a ridiculously long and complicated form I have no idea
Edit - I have emailed the address in the reply to this email and I can see it will take up to 7 days for a review. I’m so frustrated.
June 12, 2026
Unprompted review
Reply from easyJet
Hi Debbie,
We are truly sorry to hear about the difficult experience you had with our customer service regarding your medical emergency. We understand how challenging it must have been to navigate this situation while abroad and unwell.
Please send your review and any additional information, including your booking reference, to our team at TrustpilotReviews@easyJet.com.
We'd love to hear from you.
Thanks,
Siba
Raghat
Raghat, you are a really good and experienced customer service advisor. I’m very happy with your help, thank you so much.
June 12, 2026
Reply from easyJet
We're so pleased our team provided helpful and experienced assistance. Thank you for your kind feedback!
Reply from easyJet
We are so glad we could help you quickly. Thank you for your kind words!
No reply from customer service
I have made 3 phone calls. 2 contact forms. 2 trust pilot reviews. And 1 email to address they put on trust pilot. Got automated response saying someone will be in touch within 7 days. And guess what nothing. There customer service use to be good. But now it is non existence.
June 12, 2026
Unprompted review
Reply from easyJet
We sincerely apologize for the difficulty you've experienced reaching us. We understand your frustration with the lack of response and are actively working to improve our communication channels. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Friendly service
Friendly service, but changing flights due to unexpected circumstances should be easier.
June 12, 2026
Reply from easyJet
We appreciate your feedback on our friendly service. We're always working to make flight changes smoother for unexpected situations.
The lady was really helpful and…
The lady was really helpful and understanding even though I got a bit confused. She sorted out the special assistance for my partner. Thank you.
June 12, 2026
Reply from easyJet
We're so glad our team member was helpful and understanding, especially in assisting with special assistance for your partner. Thank you for your kind feedback.
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