easyJet Reviews 65,391

The lady was really helpful and understanding even though I got a bit confused. She sorted out the special assistance for my partner. Thank you.

Daniel, the team member who assisted me was very helpful and resolved my issue.

I cannot believe you cannot get a co formation email for the cancellation. This is unacceptable. Not only are cancellations not refundable you cannot get an actual confirmation email. I will not book with easy jet again. Customer service rep was great. Policies are not.

Didn't actually do what i asked or resolve or understand the issue. Ended the chat while I was still typing response.

Quick efficient customer service

No help or reliable options

Had a good chat with Maram today, sorted my problem for my flight the following day with a speedy efficiency. Amazing person many thanks

Should be zero stars, tried for 12 months on compensation for delayed flight acknowledged from easyJet and despite birth certificates, multiple bank account details, still nothing other than the “we understand you’re disappointed”
After every month of saying they would pay, I gently enquire and they say it’s gone to the escalation team but the escalation teams SLA is 21 days and it’s Groundhog Day the month after.
It’s a joke of a company to sort out basic regulatory compensation.
Won’t be booking with them again until resolved and.
If I could, I would attach the whole 30+ email saga but it won’t make a difference, I will get another post this review saying the same groundhog copy and paste response

Error code when I tried to check in online. Tried multiple times. Phoned Helpline and managed to speak to someone after about 20 minutes; however he also was unable to check us in and suggested we check in at the airport - not really very satisfactory for 11 people travelling including children and infants for a 05:55 departure from Gatwick and having paid over £5,000 for the privilege

Quick response, very kind and understanding. Attended to my needs right away.

Price is v reasonable. In my last 10 flights. Not one has been on time. Im in paris cdg right now. Plane scheduled to leave in 5 minutes. Flight boards showing on time. There's no plane. No staff. And all online sites are showing minimum 30 minute delay.

Easily 90 minutes delay at least. Communication is horrid.

The issue was less with the conversation and more with the situation
It was not made clear from the easyJet site that the cost of the new Wizz flights would be covered so we had requested refunds

Quick and easy support

perfect communication

Excellent Customer Service from Amira

I accidentally booked the wrong flight and was really worried about how difficult it would be to fix. I contacted easyJet customer support and was assisted by Amira, who was incredibly helpful throughout the whole process.

She quickly understood the issue, explained my options clearly, and helped me amend my booking without any stress. Amira was professional, patient, and friendly, making what could have been a frustrating situation very easy to resolve.

Thank you, Amira, for your excellent customer service. She is a real credit to easyJet and made a huge difference to my experience. Highly recommended! ⭐⭐⭐⭐⭐

staff were nice - but policies were insane and stopped the customer service person actually helping me!

I made a typo on my booking, it the service agent sorted it for me over chat. Great service!

Good airline Company nice and easy to deal with Daniel was very helpful

The CS representative was very helpful and resolved the issue I had straightaway.

Customer services absolutely a joke…
Customer services absolutely a joke phoned 3 times 3 times they put phone down on me can never get a straight answer always referred to another number. Great taking money off you but hard to get your money back for a cancellation flght. Booking ref: KC28X29. Holiday reference 8146026 flight EZY3482 received my flight reimbursement plus £24 which I don’t know wot for but haven’t received my wife’s reimbursement of £350 a break down would have been a great help but think that is asking to. Much