It took days getting through on the telephone after spending a long time trying to sort out special assistance it just kept coming up with an error message Went on chat they can’t deal with it The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not over friendly No introduction by name No general chat Didn’t give any resolution to query regarding emailing boarding passes The response was down load and add to wallet only option
Company replied
Easy to book, hard to cancel, almost impossible to find a live agent to chat with if you have a problem. If they cancel your flight and you have a problem getting the full refund (as I did -- they off... See more
Company replied
I had a nightmare experience at Belfast airport, Could not board the flight as i did not receive confirmation Try to book another kept getting error on the website and app Spoke to Customer ad... See more
Company replied
Company details
Written by the company
Explore Europe with easyJet and enjoy easy and affordable travel. Book cheap flights online, get inspired for your next trip and check out our partner sites for great value extras. Get out there.
Contact info
easyJet Airline Company Limited, Hangar 89, London Luton Airport, LU2 9PF, Luton, United Kingdom
- www.easyjet.com
3.6
Average
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good airline Company nice and easy to…
Good airline Company nice and easy to deal with Daniel was very helpful
June 12, 2026
Reply from easyJet
We're so pleased you found our company nice and easy to deal with. Thank you for your kind feedback.
The CS representative was very helpful…
The CS representative was very helpful and resolved the issue I had straightaway.
June 12, 2026
Reply from easyJet
We're glad our representative was helpful and resolved your issue straightaway. Thank you for your positive feedback.
still waiting for phone call after 2 days
Customer services absolutely a joke…
Customer services absolutely a joke phoned 3 times 3 times they put phone down on me can never get a straight answer always referred to another number. Great taking money off you but hard to get your money back for a cancellation flght. Booking ref: KC28X29. Holiday reference 8146026 flight EZY3482 received my flight reimbursement plus £24 which I don’t know wot for but haven’t received my wife’s reimbursement of £350 a break down would have been a great help but think that is asking to. Much
June 10, 2026
Unprompted review
Reply from easyJet
Hi John,
We are truly sorry to hear about the difficulties you experienced with our customer service and the reimbursement process. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Fast efficient polite service
June 12, 2026
Reply from easyJet
We're glad our service was fast, efficient, and polite. Thank you for your feedback.
Expensive and time consuming
EasyJet is great if you have a very regular request : you can do most operations online. But I had a special request that requires client service : it took 1h30 (!!) by chat, and doubled the original price, to change a reservation despite the flex option! The agent was willingfull, but still
June 12, 2026
Reply from easyJet
Hi,
We appreciate you sharing your experience. We are concerned to hear about the difficulties you faced with your special request and the chat wait time. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Liquids on Easy Jet
Because the rules for liquids on line are totally confusing I decided to ring someone at Easy Jet and ask.
First two numbers I saw that gave their phone contact number were now obsolete but the third number got me through. After numerous questions from a robot I was put on hold.
Waiting for over 10 minutes I gave up.
Hopeless
June 12, 2026
Unprompted review
Reply from easyJet
Hi Christopher,
We apologize for the difficulties you experienced trying to reach us and for the outdated contact information. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Reply from easyJet
Hi,
Thank you for sharing your feedback with us. We’re sorry to hear about your experience and would like to look into this further to assist you. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Reply from easyJet
We're pleased we resolved your issue quickly. Thank you for your feedback.
This experience was of no value what so…
This experience was of no value what so ever. I am told to do what anyone would do and the Chat (person) ended their involvement without addressing the problem.
June 12, 2026
Reply from easyJet
Hi Seamus,
We are sorry your chat experience was unhelpful and ended prematurely without addressing your problem. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Agent was NOT helpful
Agent was NOT helpful. The last agent was NOT helpful. What turned into a cost effective flight is now an admin nightmare. Requesting a VAT receipt should be easy, I think the company should rebrand as HardJet.
June 12, 2026
Reply from easyJet
Hi Emily,
We are sorry to hear about your frustrating experience with our agents and the difficulty obtaining a VAT receipt. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Flight times were changed and we were not informed nor properly reimbursed
Flight times were changed but we were not informed, missed the flight (because it left 12 hours earlier than what we had booked), then didn't offer any solution either at that moment. So was forced to book very expensive tickets with another company that they are not willing to reimburse.
November 5, 2025
Unprompted review
Reply from easyJet
Hi Yannick,
We are sorry to hear about the difficulties caused by the flight time change and the additional costs incurred. Please forward your booking reference and review to TrustpilotReviews@easyJet.com so our team can investigate this further.
Xoli
“I would like to thank customer service…
“I would like to thank customer service immensely for their quick response and for resolving my issue so efficiently. I would especially like to thank the customer agent, Nour, for her kind and excellent assistance
June 12, 2026
Reply from easyJet
We truly appreciate your kind words and are delighted to hear about our quick response and efficient resolution. We are especially pleased that our team provided excellent assistance.
Today's easy jet experience was great
Today's easy jet experience was great. I was abĺe easily to book my scooter on. I had a woefully poor experience the day before when the person kept asking for the name of my daughter instead of my scooter 🙃. I was able to easily do it today. I suppose when you pay peanuts you get monkeys.
June 10, 2026
Unprompted review
Reply from easyJet
We are so glad to hear your experience today was great and that booking your scooter was easy. We appreciate you sharing your feedback with us.
Nomhle was very helpful (and patient)…
Nomhle was very helpful (and patient) with me to help me fix a mistake with my booking and boarding pass. Very happy with the service provided. :-)
June 12, 2026
Reply from easyJet
We're so glad our team was very helpful and patient in assisting you with your booking. Thank you for your positive feedback!
Reply from easyJet
We appreciate your kind words.
So quick and easy to rebook my flights.
So quick and easy to rebook my flights.
Friendly operator. All good!
June 12, 2026
Reply from easyJet
We're so glad we could make rebooking easy for you. Thanks for the kind words!
A very quick phone call added special…
A very quick phone call added special assistance and seats lovely lady very helpful
June 12, 2026
Reply from easyJet
We're so pleased your phone call was quick and our team was helpful with your special assistance and seats. Thank you for your feedback!
Reply from easyJet
We're so pleased our team was lovely and helpful. Thank you for your feedback.
Unhelpful customer service
Unhelpful customer service. I felt they did not want to help.
June 12, 2026
Reply from easyJet
Hi Wassim,
Thank you for sharing your feedback with us. We’re sorry to hear that you felt our customer service was unhelpful. We take this seriously and would like to investigate further. Please forward a copy of your review along with your booking reference to TrustpilotReviews@easyJet.com.
Xoli
Quick and helpful REAL PERSON chat
June 12, 2026
Reply from easyJet
We're glad our chat was quick and helpful. We appreciate your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.