It took days getting through on the telephone after spending a long time trying to sort out special assistance it just kept coming up with an error message Went on chat they can’t deal with it The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not over friendly No introduction by name No general chat Didn’t give any resolution to query regarding emailing boarding passes The response was down load and add to wallet only option
Company replied
Easy to book, hard to cancel, almost impossible to find a live agent to chat with if you have a problem. If they cancel your flight and you have a problem getting the full refund (as I did -- they off... See more
Company replied
I had a nightmare experience at Belfast airport, Could not board the flight as i did not receive confirmation Try to book another kept getting error on the website and app Spoke to Customer ad... See more
Company replied
Company details
Written by the company
Explore Europe with easyJet and enjoy easy and affordable travel. Book cheap flights online, get inspired for your next trip and check out our partner sites for great value extras. Get out there.
Contact info
easyJet Airline Company Limited, Hangar 89, London Luton Airport, LU2 9PF, Luton, United Kingdom
- www.easyjet.com
3.6
Average
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nomhle was very helpful (and patient)…
Nomhle was very helpful (and patient) with me to help me fix a mistake with my booking and boarding pass. Very happy with the service provided. :-)
June 12, 2026
Reply from easyJet
We're so glad our team was very helpful and patient in assisting you with your booking. Thank you for your positive feedback!
Reply from easyJet
We appreciate your kind words.
So quick and easy to rebook my flights.
So quick and easy to rebook my flights.
Friendly operator. All good!
June 12, 2026
Reply from easyJet
We're so glad we could make rebooking easy for you. Thanks for the kind words!
A very quick phone call added special…
A very quick phone call added special assistance and seats lovely lady very helpful
June 12, 2026
Reply from easyJet
We're so pleased your phone call was quick and our team was helpful with your special assistance and seats. Thank you for your feedback!
Reply from easyJet
We're so pleased our team was lovely and helpful. Thank you for your feedback.
Unhelpful customer service
Unhelpful customer service. I felt they did not want to help.
June 12, 2026
Reply from easyJet
Hi Wassim,
Thank you for sharing your feedback with us. We’re sorry to hear that you felt our customer service was unhelpful. We take this seriously and would like to investigate further. Please forward a copy of your review along with your booking reference to TrustpilotReviews@easyJet.com.
Xoli
Quick and helpful REAL PERSON chat
June 12, 2026
Reply from easyJet
We're glad our chat was quick and helpful. We appreciate your feedback.
Very efficient and simple to use
June 12, 2026
Reply from easyJet
We're so glad you found it efficient and easy to use. Thank you for your positive feedback.
I was helped with my booking easy jet…
I was helped with my booking easy jet flights are so good also help in every way
June 12, 2026
Reply from easyJet
We're delighted to hear we could assist with your booking and that you find our flights so good.
Terrible service.
Terrible service.
I asked whether it would be possible to seat us in a row with an extra seat for our baby, who was recently hospitalized in Spain. Our baby is only eight months old, yet EasyJet expects us to pay the full ticket price for an additional seat, even though there are still empty seats available on the flight.
There is absolutely no willingness to show any flexibility or consideration for our situation. Very disappointing customer service.
June 12, 2026
Reply from easyJet
Hi Mare,
We appreciate you sharing your experience. We are truly sorry to hear about the difficulties you faced regarding seating arrangements for your baby, especially given the recent hospitalization. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Excellent customer support
The person I spoke with was so helpful and kind. They sorted out my issue very quickly. I thought I would have to wait on the phone for a long time but I didn’t at all, someone was available within a few minutes
June 12, 2026
Reply from easyJet
We are so happy to hear our team was able to assist you quickly and effectively. Thank you for your kind words.
Great person to help on the chat, change fee is a rip off
Great person to help on the chat, a 5 star for him. I however had to pay 73 Euro to change the first name in the booking for a flight end of August because, for some reason, I had made a mistake. Quite unpleasant !
June 12, 2026
Reply from easyJet
We appreciate your positive feedback regarding our chat support. We recognize your frustration with the name change fee and understand this was an unpleasant experience for you.
Patience and helpfulness of staff…
Patience and helpfulness of staff member taking phone call. Excellent service.
June 12, 2026
Reply from easyJet
We're so pleased our staff provided excellent service. Thank you for your kind feedback.
Great customer service
June 12, 2026
Reply from easyJet
We're glad to hear that the customer service was great. Thank you for your feedback.
Passenger name change - using chat
Needed to change a passenger name and the DIY website portal produced an error message. Quickly resolved via Chat system once I got through to a human
June 12, 2026
Reply from easyJet
We appreciate you sharing your experience. We're glad our chat system could help quickly resolve the issue with your passenger name change.
Name change
I made a mistake with our new corporate travel agent tool, I hadn't noticed the legal name first for me was using my known as.
Therefore the flight was with the known as, which no double would have caused issues.
Once I found the easyJet online chat, Malath sorted the issue within about 5 minutes.
June 12, 2026
Reply from easyJet
We're so glad to hear that our online chat team could swiftly resolve the name discrepancy for your flight. We appreciate you sharing your positive experience with us.
Reply from easyJet
We are glad our customer service was excellent when you needed it. Thank you for your feedback.
Completely unhelpful when you need to…
Completely unhelpful when you need to change flights
June 12, 2026
Reply from easyJet
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that you found the process unhelpful when trying to change your flights. Please forward your review along with your booking reference to TrustpilotReviews@easyJet.com.
Xoli
The service agent was so polite and so…
The service agent was so polite and so helpful. They were absolutley fantastic. Very happy indeed.
June 12, 2026
Reply from easyJet
We're so happy our team provided such polite and helpful service. Thank you for your fantastic feedback.
I found the customer services most helpful…
I found the customer services most helpful n reasured me that I had checked in correctly and also gave me the No for special assistance. I rung the S/ A No and was connected to Zee who added my S/A in No time at all and also helped me find my boarding passes on the app as I had downloaded them but wasn't quite sure where to locate them again! The two call handlers were very polite n very quick in helping me. Very good service from both depts.
June 12, 2026
Reply from easyJet
We're so glad to hear that our customer service team provided such helpful assistance. It's wonderful to know that your check-in was confirmed and that our team, including Zee, efficiently handled your special assistance request and helped you locate your boarding passes. We appreciate you sharing your positive experience with both departments. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.