Easy Name Change Reviews 

127
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

If I could give more stars I would! Easy Name Change is super easy and convenient! Gen is super Amazing! From the very first email, through to the phone call and follow up messages it has been a flaw... See more

Company replied

Rated 5 out of 5 stars

Great communication throughout - I never felt like I didn't know what I was doing. And even if I made an error or forgot something, Gen was very quick to pick up on it and assist. This made updating m... See more

Company replied

Rated 5 out of 5 stars

Very simple process. Well worth £20. Not all financial institutions are included such as the new independent smaller banks and the smaller energy companies but that is not too surprising really. Mak... See more

Company replied

Rated 5 out of 5 stars

All of the organising of the wedding can cause sooooo much decision fatigue and forms can be so complicated. Tick the name change off your list super easily with the help of Gen at Easy Name Change. I... See more

Company replied

Company details

  1. Association or Organization

Written by the company

Changing names from marriage? Divorce? Legally? Easy Name Change guarantees to save you weeks of time wasted on name change research and paperwork. Get ready to send forms, letters and emails in just minutes! We've researched over 2,500 companies to bring you the latest and most accruate name change notifications available. We're so sure you'll save hours that we'll refund if you're unhappy for any reason! Easy Name Change operates in Australia, USA, Canada and the UK.


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4.8

Excellent

TrustScore 5 out of 5

127 reviews

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4.8

All reviews

(127)

15 reviews in the last 12 months

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Rated 1 out of 5 stars

Still have not received nothing I have…

Still have not received nothing I have paid the money they asked me me had no confirmation email and cannot login with the details they have gave me do not know if I'm being scammed as they have took money from my account but not gave me no confirmation I will wait one more day and then report this to my bank as fraud

July 8, 2021
Unprompted review
Easy Name Change logo

Reply from Easy Name Change

Hi Jack. I can see you registered and paid 2 days ago and left the site straight away. WE NEED YOU TO CLICK 'FINALISE & SEND' for your kit to be delivered! We can't possibly delivier your kit as is as you have not provided your old and new names, mailing address nor have you selected the company. I see you have a yahoo email so your welcome email is probably in junk. Please contact askme@easyamechange.com

Rated 5 out of 5 stars

very simple and convenient way to get…

very simple and convenient way to get all necessary forms to change my name. I will be using this service again when I get married!

July 7, 2021
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Reply from Easy Name Change

Thanks so much for your review Dan! Glad we could save you some time and hassle with your name change paperwork :)

Rated 3 out of 5 stars

Some stuff they sent was really handy…

Some stuff they sent was really handy and some things were completely useless. Your mileage may vary but overall they were okay.

June 24, 2021
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Reply from Easy Name Change

We appeciate everyone's expereince is different. If we did not meet your expectations you can ask for a full or part refund! Some customers get many forms, some may need to call or go online for their requests. It just depends on each customer's unique combination of companies.

Rated 1 out of 5 stars

it is not user friendly

it is not user friendly. I am still trying to get things to open and still no forms to fill out for the name change .
Not happy

June 5, 2021
Easy Name Change logo

Reply from Easy Name Change

I'm so sorry you are having problems accessing the forms. We can extract them for you and email back if that is easier? Please email us if you would like a refund.

Rated 1 out of 5 stars
Easy Name Change logo

Reply from Easy Name Change

Hi Patricia. Our records show we communicated back and forth at least 8 times. I reset your kit 3 times at no extra charge. We also manually added your missing companies into your kit and pushed it out to you as you had trouble in understanding the service. I'm sorry to hear you think of this as unresolved - we made 4 different versions of the kit for you at no extra charge. If you can please let us know how we can improve the sevice I woud be most grateful. On the other hand, if you want a refund please let me know!

Rated 1 out of 5 stars
Easy Name Change logo

Reply from Easy Name Change

I'm sorry you found our service confusing. We encourage customers who are unhappy for any reason to request a refund. Please contact customer support from the same email address linked to your purchase.

Rated 1 out of 5 stars

For the price I paid (75$) I was…

For the price I paid (75$) I was expecting more than just a generic email to be sent to customer service. Most of them just replied back asking to call . Honestly, a waste of money. Now I am doing more than what I could’ve done without paying the 75$. Some transparency could’ve been be nice.

May 6, 2021
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Reply from Easy Name Change

I'm sorry your experience was not a good one! Please contact customer service for a refund.
We wish we could provide forms and letters for all companies in our database, but as our database is fully researched we only provide accurate and fact checked name change procedures for each company.
Our Free Preview allows you to see just how many companies we can provide name change instructions for. Then it's just the luck of the combination of companies you have as to how many letters and forms you receive.

Rated 4 out of 5 stars

Very helpful overall

Very helpful overall! The checklist was a godsend. The vast majority of information was correct. Some spelling errors and PDFs needed manual correction so double check!

May 3, 2021
Easy Name Change logo

Reply from Easy Name Change

Thanks for your feedback! Our data team is meant to check the output on each form before sending live but it seems that has not been not the case for some of your forms. We will ensure this is paid more attention to in the future!

Rated 5 out of 5 stars

Great service

Great service, would have been lost without them. Super helpful and makes everything so much easier. Thank you Easy Name Change.

April 6, 2021
Unprompted review
Rated 5 out of 5 stars

I highly recommend this service

I highly recommend this service. It made the name changing process so straight forward and easy. Plus, Gen is an absolute pleasure to deal with and was there to answer any additional questions along the way.

March 11, 2021
Unprompted review
Rated 5 out of 5 stars

I had a question about changing my name…

I had a question about changing my name back to my ex husband's. We were married almost 30 years and have a daughter. He has since passed away. I remarried very briefly. My question was answered and I was given great direction for a starting point. Thank you.

February 24, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

Great Experience. Genevieve was fantastic. Called me and explained I was probably paying for a premium service when I didn't need to and refunded the difference. Explain everything and made is simlple.

February 22, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

I made a mistake and didn't understand what I had signed up for. It turned out that I didn't need the service, which I'm sure is very good. I told them my mistake and they graciously returned my payment without a fuss. This tells me they are reputable and very understanding. 5 stars for the excellent service and understanding.

February 19, 2021
Rated 3 out of 5 stars

I have mixed feelings

I have mixed feelings. Having the forms in one place was handy, but it would be extremely useful to be able to reach a live human on the phone, for certain questions. A generic list of Q&A questions and having to go out of my way trying to explain stuff in writing, is just as tedious as sourcing and researching the forms on my own.
My particular situation was not on the list, and a quick chat with a human to guide me would have made it a more worthwhile purchase.
While it is convenient to get so many forms in one place, having accessible customer service, is what would have made it a complete value.
If I were to do it again, I would save my money and track down all the forms, as I needed to call many of the places for my particular situation anyhow.

February 15, 2021
Rated 1 out of 5 stars

Total waste of money.

December 17, 2020
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Reply from Easy Name Change

So sorry you had a poor experience Crystle. I see you purchased our Canadian kit and only selected one company, so that's understandable. Our service is really only designed for customers who need to update their names with a range of organizations, usually between 10 and 40. We would be happy to provide a full refund. Please contact customer service at askme@easynamechange.com

Rated 5 out of 5 stars

Support through a complex process.

From my first contact with EasyNameChange, I have been supported and my many questions answered professionally and expertly, enabling me to navigate the complexities of changing ones name. Genevieve the consultant has gone above and beyond to assist me. The Kit pack is going to save me many hours and telephone calls and the Guide is so useful. Thank you

December 10, 2020
Unprompted review
Easy Name Change logo

Reply from Easy Name Change

Thank you so much for your review Lorraine! We are so happy to have saved you hours of time on hold and doing boring admin work!

Rated 5 out of 5 stars

I would not have liked to carry out…

I would not have liked to carry out changing my name without using Easy Name Change. Saves so much time and effort.

December 6, 2020
Unprompted review
Easy Name Change logo

Reply from Easy Name Change

Thanks for your review, and thanks for using Easy Name Change Lynda!

Rated 3 out of 5 stars

I got on to the site in error

I got on to the site in error. I started on a government sight and ended up on this site. It had great information. Unfortunately not the info I wanted. I contacted them and got a reply straight away which was extremely impressive. They even sent me the link that I needed.
Thank You.

October 25, 2020
Easy Name Change logo

Reply from Easy Name Change

Sorry our service was not the government agency you expected. Glad we could help you in any case :)

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