Booked hotel for a week which was significantly cheaper than other websites which made me a bit hesitant. The confirmation email came through quickly and contained contact information for hotel. B... See more
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The booking process was very easy, booked a hotel in London for Feb. 2017, just a little concerned about confirmation E-mail which states if you encounter any problems at check in to phone a certain n... See more
Good and spacious rooms... Clean bathroom... And quiet apartment...in AL barsha Value for money... Got underground parking... Staffs are helpful and makes u feel home. Enuf eatout nearby. Masjid... See more
Everything went smoothly and was really delightful as the Frontdesk Receptionist was really friendly and thoughtful. Floaters are also thoughtful as kept us entertained while waiting in queue. Breakfa... See more
Company details
Information provided by various external sources
You can find hotels, bed-and-breakfasts, guesthouses, apartments, hostels, resorts, spas and more all in one search. Using our smart filters, sorts and detailed maps, city-focused blog posts and event listings, you’ll find it very easy to find exactly what you’re looking for fast! Over 10 million nights are booked with us. We value your opinion and are always available for help, questions or feedback. We offer 24/7 Customer Care support.
Contact info
Weteringschans 109, 1017 SB, Amsterdam
- resolutions@easytobook.com
- www.easytobook.com
4.6
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Review of easytobook site.
I found this site convenient and helpful for booking hotels.
January 24, 2017
Unprompted review
Non responsive e-mail address given by Easytobook.
I attempted to contact the customercare e-mail address which is shown on your message which I received following my attempt to book a hotel.
After I attempted to send you a replay, I then received a message from Microsoft outlook, who did not recognise this e-mail address, as I was requiring some assistance. I then went onto your Website to find a contact telephone number for the United Kingdom, only to find it was not correctly listed, as some numbers from the full telephone number listed was missing.
Thankfully I did, some 2 hours later, receive an e-mail confirming that my booking was eventually accepted.
January 23, 2017
Unprompted review
Reply from Easytobook
Dear Millar Kennedy,
We would like to thank you for taking the time to provide us with your feedback regarding your experience with us.
We apologize for the issues you had when submitting a booking with us. While we believe this is altogether a rare occurrence, we have already reported this system irregularity to our technical support and taken all the necessary measures on our end to prevent such a situation from repeating itself.
At the moment it seems that there is no problem with the email address customercare@easytobook.com indicated on our contact us page: http://www.easytobook.com/network/contactus.asp. We are currently verifying all the telephone numbers.
We do apologize for the delay of our confirmation, there was a technical error that our operation team solved as soon as possible.
Once again, thank you for bringing this to light and we apologize for any inconvenience caused.
Best Regards,
The EasyToBook.com Team.
BAD EXPERIENCE
I WILL NEVER BOOK AGAIN WITH EASYTOBOOK;
I HAD A RESERVATION AND I CHANGED THE DATES BECAUSE MISTAKE ON THE MONTH AND IT COULD HAVE BEEN POSSIBLE BECAUSE THE HOTEL DIT NOT REGISTER YET MY RESERVATION BUT EASYTOBOOK DID NOT CARE AND WAS NOT OF ANY HELP !!
so I PAYED TWICE THIS RESERVATION
AND THEIR SITE IS IN THAILAND .....
January 23, 2017
Unprompted review
Reply from Easytobook
Dear MICHELLE,
Greetings from Easytobook.com and thank you for your review.
From reviewing your booking, we found that the booking has been confirmed under non refundable conditions, which were available for your review prior to booking confirmation as detail below;
Policy :: This rate is Non-Refundable. Cancellations, or no-shows will be subject to a hotel fee equal to the full booking amount.BOOKING CANNOT BE AMENDED WITH THIS RATE.
With this in mind, and despite being very much aware of the aforementioned conditions, our Customer Service Agents contacted both the hotel as well as the business partner requesting them to amend the booking without penalty and we have not yet received the final result from them. This is the reason our customer service team asked you to wait for the feedback via email.
Unfortunately in as much as we would like to assist you, the decision lies ultimately with the hotel and the business partner. That said, we can assure you that we are trying our best to assist you despite being told by the hotel and the business partner that we are acting against the agreement, i.e. the cancellation policy provided to you at confirmation.
Our customer service center is based in Thailand. However, regardless of the location of the office, we are trying our best to resolve the problems for our customers, despite the agreement attached to the bookings.
We trust that we have been able to clearly explain our position, and we hope that you understand that this bears no reflection on how much we care about our customers or how we service them. As soon as we receive final feedback from the business partner, we will contact you by email.
Best regards,
The Easytobook team
nice deal
good price. cheaper from others webside
easy to booking
many offers
January 21, 2017
Unprompted review
You can trust them
At first I was surprised how cheap the hotel was and I called the hotel,
To proof ( I do have bad experience with other websites),but everything was fine with my booking.You can trust them!
January 20, 2017
Unprompted review
Wrong Charges mentioned on the booking...
Dear Easy to book,
It has been a very embarrassing situation in my last booking, Your website stated that the booking amount was 1100 AED including Hotel tax and service charge, but we end up paying additional 260 AED at the hotel, as per them it was excluding taxes which was a mis commitment. Please look into the matter and let me know.
Thanks
Khuram Shahzad
00971 52 9144044
January 19, 2017
Unprompted review
Reply from Easytobook
Dear Khuram shahzad,
Greetings from Easytobook.com and thank you for your review.
In regards to your comment about Taxes/fees, in addition to the final price which was payable directly to the hotel, please kindly note that Easytobook.com displays this information in the 'Conditions, Tax & More' section during the booking process, and we note this on the bottom of the confirmation email which was sent at the time of confirming your booking. Please kindly double check the confirmation email which was sent to you on 14th January 2017. You will note that we state, " Taxes/fees, in addition to the final price, to be paid directly to the hotel at checkout ( subject to change basis local regulations) total: AED260".
Please kindly note that these taxes/fees include Tourism Dirham fees, which would apply to all guests staying at hotels, hotel apartments, guesthouses and holiday homes due to the local regulations of Dubai.
We hope we have been able to clarify the Taxes/fees, in addition to the final price and how it was displayed on Easytobook.com.
We apologize for any inconvenience caused, and thank you once again for taking the time to submit a review.
Best regards,
The Easytobook.com Team
Quick and easy
Good site to book hotels it's quick easy and good prices without having too many steps to register or book
January 14, 2017
Unprompted review
Reply from Easytobook
Dear Anna Staykova,
Greetings from EasyToBook.com.
Unfortunately we are facing a continued increase of fraudulent credit card usage online, so we take extra precautions to ensure the security of the card holders.
It was your first booking with us, from now on, if you decide to book again with our site, there won't be any reason to verify the transaction again.
We apologize for the inconvenience caused. If you require further explanation or assistance, please do not hesitate to contact us.
Best regards,
The EasyToBook.com Team.
We were charged twice, once on the credict card and again in cash.
The hotel took money from my credit card but i paid them in cash as well. They said that the credict card is just for insurance but they did took the money.
January 8, 2017
Unprompted review
Reply from Easytobook
Dear Kessem Yasmin Dassa,
Greetings from EasyToBook and thank you for your review, always useful to improve our service.
We would like to offer our sincere apologies for the distress caused to you. The hotel made a mistake and charged you directly, when we realized, they were not able to refund your credit card so we refunded the amount we charged.
Furthermore, we have taken the necessary steps to rectify the issue to ensure it does not happen in the future.
Once again, we sincerely apologize for the inconvenience that it caused and thank you again for your review.
Best Regards,
The Easytobook.com Team.
Prompt and reliable service
Found the best price for my reservation on this site. Their communication was prompt and all my questions were addressed in time.
January 8, 2017
Unprompted review
After having cancelled the hotel re …
After having cancelled the hotel reservation have still not seen the credit/refund ? Have been following up via emails as no contact number available not sure if I will get refunded or its the money lost.
Will never book a hotel via this website
December 31, 2016
Unprompted review
Reply from Easytobook
Dear Shirish Worah,
Greetings from EasyToBook.com.
We have refunded the whole amount on the same credit card when you cancelled your booking.
Once your refund has been processed it can take up to three weeks for your bank to credit your account. This amount of time depends on your card-issuing bank who you should contact directly for further information. If you have not received your refund after three weeks, please contact our customer service team by email: customercare@easytobook.com.
If you require further explanation or assistance, please do not hesitate to contact us. We are available via email, live chat or on the phone 24/7, please visit our Contact us page: http://www.easytobook.com/network/contactus.asp
Thank you for your review. We look forward to assisting you again with your travel plans.
The EasyToBook.com Team.
Found what I was looking for ! Easy …
Found what I was looking for ! Easy and clear.
December 29, 2016
Unprompted review
Good website
It was easy to book our hotel in Iceland through this website.
December 28, 2016
Unprompted review
EFFICIENCY
Very easy steps concerning reservation,immediate confirmation,excellent prices.
December 24, 2016
Unprompted review
Reply from Easytobook
Dear MOHAMMED IBRAHIM,
Greetings from Easytobook.com
We always appreciate comments from our customers so we can serve you better. We will take your comments on board in our efforts to strengthen the products we provide.
Should you require further explanation or assistance, please do not hesitate to contact our customer service team.
Best regards,
The Easytobook Team
Reply from Easytobook
Dear Daniel,
Greetings from EasyToBook.com.
You inserted your booking request, we confirmed the booking then you cancelled after 11 minutes. Our system automatically refunded the whole amount.
We did not hear from you at all, no emails, no phone calls, no live chats.
If you still want to book with us or have any doubt about our service, do not hesitate to contact us.
Best regards.
The EasyToBook Team.
Amount deducted twice
Among deducted twice. Even after cancelling the amount is still not received
Very bad experience
December 14, 2016
Unprompted review
Reply from Easytobook
Dear Prashant Solsi,
Greetings from Easytobook.com.
Your feedback is highly appreciated and will help us to improve our ability to serve you and other users of our web sites.
However, upon checking your booking, we realized that you inserted the booking twice, probably because of a connectivity problem, you went back and forward in order to confirm the booking, basically inserting two identical bookings in our system.
Now the duplicate booking has been cancelled, free of charge, with full refund. The remaining time it takes for the funds to be credited back to your account is dependent on the card issuing bank and its internal procedures. Normally it takes about 15 working days.
If you require further explanation or assistance, please do not hesitate to contact us.
Best Regards,
The Easytobook Team.
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