Crateful Reviews 

37
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Communication with Crateful was not a good experience. My partner and I reached out to them to see if they were a good fit for our wedding, and it became apparent to us that the owners behind the com... See more

Rated 5 out of 5 stars

I've tried almost all of the prepared meal delivery services in Los Angeles, and Crateful is the best. The food is consistently excellent and you can tell that the menu has been created by a really... See more

Company replied

Rated 4 out of 5 stars

Great customer service. Food is decent, usually tasty, but menu repeats quite a bit. Sometimes drivers forget the gate key but generally this is a good service for those who can afford prepared meal... See more

Company replied

Rated 4 out of 5 stars

Overall Good but with Room for Improvement Delivery and scheduling was very easy and they have very responsive customer service but the meals are repetitive. I wish their was more variety. Also s... See more

Company replied

Company details

  1. Online Food Ordering Service
  2. Food Products Supplier

Information provided by various external sources

Prepared by award-winning chefs and renowned nutritionists, Crateful delivers organic, healthy, perfectly balanced meals plans to your door daily.


Contact info

3.6

Average

TrustScore 3.5 out of 5

37 reviews

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No recent history of asking for reviews

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3.6

All reviews

(37)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Crateful is the best of the bunch

I've tried almost all of the prepared meal delivery services in Los Angeles, and Crateful is the best. The food is consistently excellent and you can tell that the menu has been created by a really talented chef.

I love having all my meals delivered every day, it saves me so much time and stress so I can be more productive during the day.

January 12, 2018
Unprompted review
Crateful logo

Reply from Crateful

Hi Bradley,

Thank you for your kind words! Yes, James Beard award winning Chef Luciano is the man behind our menu, we're thrilled to have him on board!

CRATEFUL

Rated 5 out of 5 stars

Good food

Good food, good choice, impeccable delivery.
Used the services twice for 40 days and lost more than 10 pounds each time.

January 11, 2018
Unprompted review
Crateful logo

Reply from Crateful

Hi Johanna,

We're happy to hear you've enjoyed your meals and lost weight. Congratulations!

CRATEFUL

Rated 5 out of 5 stars

Loved it

Deliciously prepared. Obviously by a chef. Each meal is balanced and delicious. The desserts are heaven. Love it. Deliver always made it before 11 pm. Never missed a delivery.

January 11, 2018
Unprompted review
Crateful logo

Reply from Crateful

Hello!

Thank you for you your feedback + kind review!

CRATEFUL

Rated 1 out of 5 stars

Food was worse than airplane food

Food was worse than airplane food - when
They used to serve hot meals.

January 11, 2018
Unprompted review
Crateful logo

Reply from Crateful

We're sorry to hear you didn't enjoy your meals.
Thank you for your feedback, we're constantly looking to improve.

CRATEFUL

Rated 1 out of 5 stars

Won't be purchasing again

I tried this service for a week and received several dishes with an allergen that I had specified that I have an anaphylactic reaction to. When I later gave this feedback in a survey, I was made to feel like it was my fault that I didn't give immediate feedback. Wow, the customer service really is poor.

January 11, 2018
Unprompted review
Crateful logo

Reply from Crateful

I'm sorry to hear that you received restrictions in your meal. This of course shouldn't have happened and we do take your restrictions seriously. We sincerely apologize you had this experience.

If a client has an issue with the meal they've received, we want to know right away so we can look into the issue and fix it!

We can only address the issues we know about which is why we want to know as soon as possible :)

CRATEFUL

Rated 5 out of 5 stars

Beyond expectation—truly amazing food!

Beyond expectation—truly amazing food!

Beautifully presented with incredible flavors in each extremely high quality healthy meal. An amazing way to achieve fitness goals without giving up enjoying food.

January 11, 2018
Unprompted review
Crateful logo

Reply from Crateful

Thank you for your kind words!

CRATEFUL

Rated 4 out of 5 stars

Great customer service

Great customer service. Food is decent, usually tasty, but menu repeats quite a bit. Sometimes drivers forget the gate key but generally this is a good service for those who can afford prepared meals. It is more costly than eating out but yo pay for the convenience.

January 4, 2018
Unprompted review
Crateful logo

Reply from Crateful

Hi Kim,

Thank you for your kind review and feedback. We are always striving to give you the best experience!

best,

CRATEFUL

Rated 4 out of 5 stars

Convenient, tasty, and FREE delivery!

I’ve tried a few different ready-made meal delivery services, and my boyfriend and I really like Crateful. The only reason I gave it 4 stars is because the restrictions aren’t followed sometimes, but overall it’s a great service.

January 4, 2018
Unprompted review
Crateful logo

Reply from Crateful

Hi Erika,

Thank you for your great review! We are constantly working to improve the restrictions in the meals.

best,

CRATEFUL

Rated 3 out of 5 stars

Food is inconsistent

Food is inconsistent
We use m-f lunch and dinner
Mindful & wonderful. 4 dishes per day
20% of the time not edible
20% of the time ok
50% of the time very good
10% of the time excellent
Proteins can be cut in weird pieces
Parts left out
Over oiled
Over salted
It seems Chef is on / off/ off/off/on

January 3, 2018
Unprompted review
Crateful logo

Reply from Crateful

Hi Adam,

Thank you for your feedback. Thank you for being a long time valued Crateful customer!

We've recently implemented new procedures to give more consistency in the meals you receive, along with a menu revamp in our partnership with award winning Chef Luciano.

We appreciate the feedback and have sent the information along to our kitchen team.

best,

CRATEFUL

Rated 5 out of 5 stars

Beautiful fresh meals that we looked …

Beautiful fresh meals that we looked forward to daily! They adhered to all dietary issues and took good care of us. Wonderful folks!

January 3, 2018
Unprompted review
Crateful logo

Reply from Crateful

Dear Courtney + Frank,

Thank you for your amazing review!

best,

CRATEFUL

Rated 2 out of 5 stars

Not the best esp. for vegan options

Honestly, not the best but not the worst. Their delivery system and communication is on point but their food was lacking. It may be because I had a vegan menu and they don't know how to make vegan food that is on par with the non vegan food but still that is not really an excuse... most of the meals I had a hard time being any bit excited about. Long story short, if you're looking for a vegan option, even this pretty expensive option was sub par. I stopped my subscription after the first 3 weeks.

January 3, 2018
Unprompted review
Crateful logo

Reply from Crateful

Dear Angel,

Thank you for your feedback. I'm sorry to hear you were disappointed with your vegan meals. We've recently partnered with our new James Beard award winning Chef Luciano and have given all our menu's a revamp.

We hope you'll give us the opportunity to showcase our amazing new meals!

thank you,

CRATEFUL

Rated 3 out of 5 stars

The first two meals arrived safely last …

The first two meals arrived safely last night. Looked good, although the portion sizes were a bit smaller than anticipated -- likely due to the fact that they were cooked meals vs. salads. It would be good for at least dinner to have a hot meal with a larger side salad of fresh mixed vegetables. Perhaps one of the future meals will include this option. The lunch tasted fine, not great, but the rice was a bit too hard (undercooked). The vegetables were wilted, even before I re-heated them. Dinner looks much better. Hoping things improve over the coming days, as this was a very expensive $500+ purchase of a ten-day service. The first ten days will dictate if I ever consider purchasing future long-term meal delivery packages.

January 3, 2018
Unprompted review
Crateful logo

Reply from Crateful

Dear Matt, thank you for your feedback.

We will immediately let the kitchen know about your rice being a bit too hard! We are confident you will enjoy all your future meals and will keep looking forward to your comments, which you can also send to us at cs@eatcrateful.com.

Thank you,

CRATEFUL

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